Sold by: 3CXÂ
Deployed on AWS
AWS Free Tier
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video conferencing, live chat and messaging. It's open-platform, meaning you can choose from a variety of supported IP Phones and SIP Trunks that best suit your business needs.
Overview
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video and live chat, out of the box. With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX boosts employee productivity and enhances the customer experience.
3CX is open-standards, allowing you to choose from a selection of supported IP Phones and SIP Trunks that best suit your business needs and budget. Installation, management and use of 3CX is extremely easy and straightforward saving you time on phone system management and maintenance.
Pricing is based on the number of simultaneous calls you need, not on the number of users/extensions you have, which also knocks down the cost of ownership tremendously.
Choose between 3CX Dedicated PRO or Enterprise. Both come with their set of Unified Communications features all bundled in the initial price, so there are no hidden costs and extra add-ons.
Highlights
- Slash your phone bill and communications costs
- Status, Chat, Click2Call, CRM Integration
- WebRTC Web Conferencing
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 12
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refunds or returns on licence purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Use a web browser to access the 3CX Installation Wizard at http://Your_EC2_Instance_Public_IP:5015
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
2.8
5 ratings
5 AWS reviews
|
497 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Jonathan B.
3CX is a great VOIP System
Reviewed on Aug 27, 2025
Review provided by G2
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
Rana O.
Good app and reporting options
Reviewed on Aug 20, 2025
Review provided by G2
What do you like best about the product?
Rare downtime and notifications whenever there is any flag I need to view.
What do you dislike about the product?
Reporting can be more customized to have an easier view.
What problems is the product solving and how is that benefiting you?
Calls inbound and outbound, with clear reporting.
Medical Practice
3CX Review
Reviewed on Aug 11, 2025
Review provided by G2
What do you like best about the product?
The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.
What do you dislike about the product?
That you have to have different extentions for different ques.
What problems is the product solving and how is that benefiting you?
The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.
Manish B.
3CX : A Centre Solution
Reviewed on Aug 11, 2025
Review provided by G2
What do you like best about the product?
First, I liked about 3CX is its user friendly interface. We can easily use its management console. It also have amazing features like call recording, web conferencing, video chats and also integrate with other platforms like facebook etc for chat. In today's world, It is important to provide wide network of partners and various channels and 3CX is one of them . Also easy to install on cloud like private or public. The main important thing is data confidential in which our data is secure and confidential means no data uploads to third parties. Overall, 3CX is easy to control, manage and use with amazing facilities.
What do you dislike about the product?
No doubt, 3CX provides best features to us but sometimes it has compatibility issues. Earlier, I use my old device in which I have some minor SIP device connecting issue. But later, 3CX's support helped me for resolving this type of issue. So , Users need to ensure their current hardware is compatible to avoid additional setup complexity. And according to my observation, 3CX mobile app have inconsistent quality of call and delay in notifications. They also provide limitations in their free version so need to upgrade for high business. I hope, they will fix in their new updates in future.
What problems is the product solving and how is that benefiting you?
Better customer insights and increased efficiency with cost saving are benefiting us. They provide regular updates, maintenance and ensuring secured communication with encrypted messaging facility. Each software has dream to keep going number one in eye of their customers by providing best customer service and in same way ,3CX enhanced customer service by efficiency support and integrate with CRM system that allows for real time customer information access.
Manufacturing
Grass roots product that works
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
Reporting features were highly customizable
What do you dislike about the product?
Supply Chain attack that caused us to abandon the product
What problems is the product solving and how is that benefiting you?
Reporting was 2nd to none