Sold by: 3CX
Deployed on AWS
AWS Free Tier
Elevate your unified communications. AI, Voice, Video and Messaging, based on open standards. Deploy 3CX today.
4.5
Overview
3CX is a modern standards based business communications platform that combines AI, voice, video, live chat and messaging into one unified solution - deployable directly into your account.
Run your PBX on your Cloud with full infrastructure control, scalability and integration into your networking, security groups and policies.
With native apps for iOS, Android, Windows and Web, built-in video conferencing and open SIP standards, 3CX enables organizations to modernize communications without per-user licensing.
Follow the installation guide at https://www.3cx.com/docs/pbx-amazon-aws-marketplace/
Key Features:
- Deploy in your own Cloud account
- Native mobile and web apps
- AI Agents & Transcription
- Built-in video conferencing
- Website live chat
- SMS, Facebook and WhatsApp messaging & calling
- CRM integration and call reporting
- Open standards support for SIP trunks and IP phones
Highlights
- Slash your phone bill and communications costs
- Status, Chat, Click2Call, CRM Integration
- WebRTC Web Conferencing
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 12
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refunds or returns on licence purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Use a web browser to access the 3CX Installation Wizard at http://Your_EC2_Instance_Public_IP:5015
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for included Technical Support. AWS FreePBX is a pairing of Debian 12, FreePBX 17, and Asterisk 21 with full Commercial Module support through Sangoma and included/premium technical support provided by TheWebMachine Networks.
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
Our contact center experts at your service. Technical tools & know-how. Plenty of experience.
This is a repackaged open-source software product wherein additional charges apply for support with MIKO LLC.
MikoPBX is a free, open-source PBX with a friendly interface, based on Asterisk.
This AMI package includes enhanced support from MIKO LLC, ensuring smooth installation, configuration, and operation.
Users can access our premium support services for troubleshooting, customization, and integration assistance.
Customer reviews
Evan L.
Flexible and Reliable, but Admin Usability and Reporting Need Work
Reviewed on Jan 31, 2026
Review provided by G2
What do you like best about the product?
3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
What do you dislike about the product?
Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
What problems is the product solving and how is that benefiting you?
3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
Rahul P.
Simple and Cost-Effective VoIP Solution
Reviewed on Jan 29, 2026
Review provided by G2
What do you like best about the product?
I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features.
What do you dislike about the product?
> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems.
What problems is the product solving and how is that benefiting you?
3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead.
Louise Nikki A.
User-Friendly, Yet Setup is a Hurdle
Reviewed on Jan 28, 2026
Review provided by G2
What do you like best about the product?
I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster.
What do you dislike about the product?
The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy.
What problems is the product solving and how is that benefiting you?
I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines.
Zac H.
Feature-Rich, Robust, and Hard to Beat
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
No product is more feature rich and robust as 3cx.
What do you dislike about the product?
Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident.
What problems is the product solving and how is that benefiting you?
It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes.
Ishani S.
Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems.
What do you dislike about the product?
3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis.
What problems is the product solving and how is that benefiting you?
3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications.