Sold by: 3CX
Deployed on AWS
AWS Free Tier
Elevate your unified communications. AI, Voice, Video and Messaging, based on open standards. Deploy 3CX today.
4.5
Overview
3CX is a modern standards based business communications platform that combines AI, voice, video, live chat and messaging into one unified solution - deployable directly into your account.
Run your PBX on your Cloud with full infrastructure control, scalability and integration into your networking, security groups and policies.
With native apps for iOS, Android, Windows and Web, built-in video conferencing and open SIP standards, 3CX enables organizations to modernize communications without per-user licensing.
Follow the installation guide at https://www.3cx.com/docs/pbx-amazon-aws-marketplace/
Key Features:
- Deploy in your own Cloud account
- Native mobile and web apps
- AI Agents & Transcription
- Built-in video conferencing
- Website live chat
- SMS, Facebook and WhatsApp messaging & calling
- CRM integration and call reporting
- Open standards support for SIP trunks and IP phones
Highlights
- Slash your phone bill and communications costs
- Status, Chat, Click2Call, CRM Integration
- WebRTC Web Conferencing
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 12
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refunds or returns on licence purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Use a web browser to access the 3CX Installation Wizard at http://Your_EC2_Instance_Public_IP:5015
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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This product has charges associated with it for included Technical Support. AWS FreePBX is a pairing of Debian 12, FreePBX 17, and Asterisk 21 with full Commercial Module support through Sangoma and included/premium technical support provided by TheWebMachine Networks.
Our contact center experts at your service. Technical tools & know-how. Plenty of experience.
This is a repackaged open-source software product wherein additional charges apply for support with MIKO LLC.
MikoPBX is a free, open-source PBX with a friendly interface, based on Asterisk.
This AMI package includes enhanced support from MIKO LLC, ensuring smooth installation, configuration, and operation.
Users can access our premium support services for troubleshooting, customization, and integration assistance.
Customer reviews
Sheila C.
Handy Second Number, but Calls Dropped and Random Holds
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
It was nice having a secondary way to use my cell phone, so I didn’t have to share my actual number.
What do you dislike about the product?
My calls kept dropping, or I would be put on hold at random.
What problems is the product solving and how is that benefiting you?
This issue was never resolved, so we ultimately ended up switching providers.
Jean-Rene A.
Easy Self-Hosting, Great Performance, and Fair Pricing
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
The fact you can self-host on a simple server, while retaining good performance, is a great feature. Easy to use, rich in features and fair pricing.
What do you dislike about the product?
There’s a noticeable lack of native AI features, and it feels like competitors are catching up quickly on that front. Integrations are also fairly limited, largely because there isn’t an open API.
What problems is the product solving and how is that benefiting you?
Possibility of calling locally colleagues thru their extension, calling phone numbers, but also doing video calls.
Joe M.
Great Product - So/So support
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
User interface
Web App / IOS / Android Apps
Admin console is laid out well
Web App / IOS / Android Apps
Admin console is laid out well
What do you dislike about the product?
3CX Support is lacking- Even as a Gold Partner if you call then they will not sometimes help unless you put in a ticket first
What problems is the product solving and how is that benefiting you?
Consolidationg of many phone sytems into one for a singular PBX for multilocation clients
dennis s.
Seamless Cloud Communication with Easy Setup
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I appreciate 3CX for transforming our old outdated phone system into a digital cloud-ready communication platform. It enables us to make and receive calls seamlessly from any location and device. I really like its unified controls for voice, chat, video, and messaging on a single pane of glass. Additionally, the initial setup was very easy as 3CX allowed us to retain our phone numbers and extensions. I also enjoy the integration with HubSpot for voice omnichannel.
What do you dislike about the product?
Lack of nice features such as voice transcriptions and AI integrations on lower subscription tiers
What problems is the product solving and how is that benefiting you?
3CX transformed our outdated phone system into a digital cloud communication platform, allowing seamless calls from any location and device.
Matthew W.
Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
Easy to set up and provision, provided that you complete the training certifications. It works on a bunch of different phones, such as Yealink and Fanvil, etc. The best part is being able to keep one phone number for your business while having multiple extensions under one SIP Trunk, with the flexibility to use the desktop app, the mobile app, or a hard phone depending on preference. The SMS-style messaging is also very good for communication within your business network. Overall, I find the platform fairly straightforward, and it can help companies save money while enhancing productivity.
What do you dislike about the product?
If you don’t have your hard phone user provisioned, it will show you as “Not Registered,” which can make it look like you don’t have the program. Once you have a proper user profile provisioned on a hard phone (depending on how your system is configured), you should be good to go. Also, I found the certification test to be tricky—you really have to pay close attention to how they present TRUE/FALSE and watch the wording carefully.
What problems is the product solving and how is that benefiting you?
It helps minimize the amount of back-and-forth email between different locations in our company. Instead of having to make phone calls or deal with long email chains, people can send instant messages, transfer calls, or bring others into a conference as needed. Overall, it cuts down on the logistical time it takes to get people together and communicate information.