3CX Phone System
3CXExternal reviews
499 reviews
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External reviews are not included in the AWS star rating for the product.
Practical and Complete, But Bugs in the App for Windows
What do you like best about the product?
easy to manage and use. practical and simple, yet at the same time complete.
What do you dislike about the product?
app bugs for Windows. Sometimes it is necessary to restart it frequently.
What problems is the product solving and how is that benefiting you?
it facilitates both internal and external communication in my organization. the ease of contacting a supplier or internal user is surprising. for configuration, it is even simpler. it can be done in a few minutes.
Affordable, Flexible VoIP Solution Perfect for Small Businesses
What do you like best about the product?
3CX is a software-based VoIP phone system that stands out for its affordability, flexibility in deployment, and user-friendly interface. Whether hosted on-premises, in your own cloud, or by 3CX itself, it caters well to small businesses looking for a customizable communication solution without the high costs of traditional systems.
What do you dislike about the product?
Some users report unreliable push notifications and call delivery on mobile devices, depending on OS and hardware.
What problems is the product solving and how is that benefiting you?
3CX addresses communication challenges by providing a dependable and affordable service, along with a comprehensive suite of communication tools such as voice calls, video conferencing, and team chat. It has helped my company operate more efficiently and increased our productivity by making use of the dynamic tools available.
3CX is easy to setup and very user friendly
What do you like best about the product?
As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well.
What do you dislike about the product?
I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
3CX has certainly helped our business reduce call costs. By taking advantage of its unique features, we are able to use the internet for our daily calls. When it comes to making international calls, there are numerous supported third-party providers that offer affordable overseas calling plans, which can be easily integrated into 3CX.
3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution
What do you like best about the product?
3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems
What do you dislike about the product?
Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems.
What problems is the product solving and how is that benefiting you?
3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations.
“Great tool for managing client calls and CRM integration”
What do you like best about the product?
Its easy to use just one click you can dial and connect with the customer and you can find history of call logs.
What do you dislike about the product?
Sometimes some voice issues wil be there.
What problems is the product solving and how is that benefiting you?
3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency.
3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement
What do you like best about the product?
As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling.
What do you dislike about the product?
The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better.
What problems is the product solving and how is that benefiting you?
3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently.
Flexible and Powerful Communication with 3CX
What do you like best about the product?
3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier.
What do you dislike about the product?
Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable.
What problems is the product solving and how is that benefiting you?
3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration.
Super simple to use
What do you like best about the product?
What I like most about 3CX is its ease of use and versatility. The tool brings together all the functions needed for effective communication: calls, video conferences, internal chat, voicemail... everything is centralized in a single clear and smooth interface.
What do you dislike about the product?
What I like a little less is the interface design, which seems a bit dated compared to other tools of the same type. The ergonomics remain good, but a more modern visual and a more dynamic layout would make the user experience even more pleasant and intuitive.
What problems is the product solving and how is that benefiting you?
3CX clearly simplifies communication management within the company. Before, it was necessary to juggle multiple tools for calls, messages, or video conferences, whereas with 3CX, everything is centralized in one place. This saves time, prevents information loss, and allows for better tracking of exchanges with clients or colleagues.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
Reliable Solid Expandable
What do you like best about the product?
On the move use.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
What do you dislike about the product?
nothing I think it is the perfect phone system.
What problems is the product solving and how is that benefiting you?
Just reduced the cost from having 3 full PBX in 3 different Offices to having just one installed on a server in the serverack in the office and everyone can take their phone home with them and work from anywhere.
3CX is a great VOIP System
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
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