3CX Phone System
3CXExternal reviews
526 reviews
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3CX Lets Me Take Work Calls Anywhere
What do you like best about the product?
i love that the calls come through my phone and i since i work at several work locations i can still be reached right on my cell phone through the 3 CX app that allows me to manage my work and personal live
What do you dislike about the product?
i wish i would text on it .. other than that nothing
What problems is the product solving and how is that benefiting you?
more accessible
Best-in-Class 3CX Phone System: Smart, Easy, and Reliable
What do you like best about the product?
3CX is the best phone system I have used in a long time. The up to date performance and intelligence is state of the art for 2026. Its easy to use and the support we are given if any issues arise is beyond helpful. This system has helped our agency to run more smoothly and never miss a clients call. The system integrates with our management system and the pricing is extremely reasonable.
What do you dislike about the product?
There is nothing I can say poorly of 3CX
What problems is the product solving and how is that benefiting you?
We are currently not having any problems with 3CX
Comprehensive VoIP Solution, Slight Learning Curve
What do you like best about the product?
I use 3CX for office VoIP PBX and internal communications, and I really appreciate that it's compatible with multiple VoIP/SIP providers and iPhone manufacturers. The software client has a good UI and is easy to use and administer, which makes it very user-friendly. It allows us to route calls efficiently, both within the office and with field staff, without the need for costly IP phone units. Its ease of setup means there's a low learning curve, so getting new users and admins up to speed is quick.
What do you dislike about the product?
We do prefer the old UI to the new one. Some of the features in the old UI were better implemented, like backups, provider and IP phone templates, and on hold and holiday messaging. It would be an improvement from the administrator point of view to have the old UI methods brought back rather than the new script download and deployment methods currently favored.
What problems is the product solving and how is that benefiting you?
3CX routes our calls efficiently, supports multiple VoIP/SIP providers, and integrates with our existing equipment cost-effectively. We enjoy its user-friendly desktop and mobile clients, making it easy to deploy extensions without additional IP phones, and appreciate its low learning curve for quick adoption.
Useful Desktop Telephony with Directory and Easy Team Call Add-Ons
What do you like best about the product?
It's useful to have the telephony on the computer, having the directory and being able to add team members to calls with customers
What do you dislike about the product?
Sometimes it's challenging to do conferences. If I call my team members first and the customers after it, I cannot dial extensions.
What problems is the product solving and how is that benefiting you?
Having the phone wherever I go to. You can also have it on the cellphone.
Easy to Use and Integrate with CRMs
What do you like best about the product?
Easy to use and integrate, specially with my environment (Apollo-Hubspot)
It is very stable. Did not report any problem in 1 year
It is very stable. Did not report any problem in 1 year
What do you dislike about the product?
It becomes a bit complex or support dependent when needing to set it up as a PBX
What problems is the product solving and how is that benefiting you?
3CX permits me to provide my sales team IP Voice services for countries where Hubspot (Twillio) or Apollo does not provide calling services.
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
The Best for Quality Calls and Easy SMS
What do you like best about the product?
3CX is the best software for calling with good quality calls and SMS. I like how it provides all the features I need in one place, making it easy for me to send SMS to my teams and customers. The initial setup of 3CX was very easy. Overall, everything about 3CX is good.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use 3CX for calling with good quality and find SMS dials convenient all in one place, making communication easy with my team and customers.
All-in-One Communication Platform with Great Pricing
What do you like best about the product?
They have all in one communication platform and the pricing
What do you dislike about the product?
The setup process is difficult, and the licensing logic is a bit confusing.
What problems is the product solving and how is that benefiting you?
I use it for calling clients.
Easy Global Access from Anywhere
What do you like best about the product?
It’s easy to access from various countries.
What do you dislike about the product?
Sometimes I face connectivity issues nothing apart from that.
What problems is the product solving and how is that benefiting you?
Any communication required from the client’s end is always done over 3cx. As a result, if any proof of communication is needed, the recordings are available to assist and support.
Work-from-Home Friendly: Dial Customers from the “Office” Number
What do you like best about the product?
can work from home and dial customers from "office" rather than personal phone
What do you dislike about the product?
we do not know how to shut it off on the Samsung cellphone
What problems is the product solving and how is that benefiting you?
not having to block my personal phone number when dialing a client
Stable and Feature-Rich, but Lacking a Public API and Strong Reporting
What do you like best about the product?
3CX is a stable pbx, and has got many useful features.
What do you dislike about the product?
Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting.
What problems is the product solving and how is that benefiting you?
We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease.
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