3CX Phone System
3CXExternal reviews
522 reviews
from
External reviews are not included in the AWS star rating for the product.
The Best for Quality Calls and Easy SMS
What do you like best about the product?
3CX is the best software for calling with good quality calls and SMS. I like how it provides all the features I need in one place, making it easy for me to send SMS to my teams and customers. The initial setup of 3CX was very easy. Overall, everything about 3CX is good.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use 3CX for calling with good quality and find SMS dials convenient all in one place, making communication easy with my team and customers.
All-in-One Communication Platform with Great Pricing
What do you like best about the product?
They have all in one communication platform and the pricing
What do you dislike about the product?
The setup process is difficult, and the licensing logic is a bit confusing.
What problems is the product solving and how is that benefiting you?
I use it for calling clients.
Easy Global Access from Anywhere
What do you like best about the product?
It’s easy to access from various countries.
What do you dislike about the product?
Sometimes I face connectivity issues nothing apart from that.
What problems is the product solving and how is that benefiting you?
Any communication required from the client’s end is always done over 3cx. As a result, if any proof of communication is needed, the recordings are available to assist and support.
Work-from-Home Friendly: Dial Customers from the “Office” Number
What do you like best about the product?
can work from home and dial customers from "office" rather than personal phone
What do you dislike about the product?
we do not know how to shut it off on the Samsung cellphone
What problems is the product solving and how is that benefiting you?
not having to block my personal phone number when dialing a client
Stable and Feature-Rich, but Lacking a Public API and Strong Reporting
What do you like best about the product?
3CX is a stable pbx, and has got many useful features.
What do you dislike about the product?
Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting.
What problems is the product solving and how is that benefiting you?
We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease.
User-Friendly Interface and Handy Phone Extension Integration
What do you like best about the product?
The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an extension keeping you connected to the main office line.
What do you dislike about the product?
The only disadvantage would be the constant glitching when adding new audio hardware- manually you need to change it since some times it tends to switch between computer integrated speaker rather than the headset
What problems is the product solving and how is that benefiting you?
Communication on the go and the back office is one of the major issues- multiple calls come in every day and we always have someone available on the lines which is easier with 3cx
Flexible and Reliable, but Admin Usability and Reporting Need Work
What do you like best about the product?
3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
What do you dislike about the product?
Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
What problems is the product solving and how is that benefiting you?
3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
Simple and Cost-Effective VoIP Solution
What do you like best about the product?
I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features.
What do you dislike about the product?
> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems.
What problems is the product solving and how is that benefiting you?
3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead.
User-Friendly, Yet Setup is a Hurdle
What do you like best about the product?
I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster.
What do you dislike about the product?
The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy.
What problems is the product solving and how is that benefiting you?
I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines.
Feature-Rich, Robust, and Hard to Beat
What do you like best about the product?
No product is more feature rich and robust as 3cx.
What do you dislike about the product?
Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident.
What problems is the product solving and how is that benefiting you?
It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes.
showing 1 - 10