3CX Phone System
3CXExternal reviews
488 reviews
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3CX is a great VOIP System
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
Good app and reporting options
What do you like best about the product?
Rare downtime and notifications whenever there is any flag I need to view.
What do you dislike about the product?
Reporting can be more customized to have an easier view.
What problems is the product solving and how is that benefiting you?
Calls inbound and outbound, with clear reporting.
3CX Review
What do you like best about the product?
The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.
What do you dislike about the product?
That you have to have different extentions for different ques.
What problems is the product solving and how is that benefiting you?
The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.
3CX : A Centre Solution
What do you like best about the product?
First, I liked about 3CX is its user friendly interface. We can easily use its management console. It also have amazing features like call recording, web conferencing, video chats and also integrate with other platforms like facebook etc for chat. In today's world, It is important to provide wide network of partners and various channels and 3CX is one of them . Also easy to install on cloud like private or public. The main important thing is data confidential in which our data is secure and confidential means no data uploads to third parties. Overall, 3CX is easy to control, manage and use with amazing facilities.
What do you dislike about the product?
No doubt, 3CX provides best features to us but sometimes it has compatibility issues. Earlier, I use my old device in which I have some minor SIP device connecting issue. But later, 3CX's support helped me for resolving this type of issue. So , Users need to ensure their current hardware is compatible to avoid additional setup complexity. And according to my observation, 3CX mobile app have inconsistent quality of call and delay in notifications. They also provide limitations in their free version so need to upgrade for high business. I hope, they will fix in their new updates in future.
What problems is the product solving and how is that benefiting you?
Better customer insights and increased efficiency with cost saving are benefiting us. They provide regular updates, maintenance and ensuring secured communication with encrypted messaging facility. Each software has dream to keep going number one in eye of their customers by providing best customer service and in same way ,3CX enhanced customer service by efficiency support and integrate with CRM system that allows for real time customer information access.
Grass roots product that works
What do you like best about the product?
Reporting features were highly customizable
What do you dislike about the product?
Supply Chain attack that caused us to abandon the product
What problems is the product solving and how is that benefiting you?
Reporting was 2nd to none
My experience with 3CX
What do you like best about the product?
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users
What do you dislike about the product?
Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
What problems is the product solving and how is that benefiting you?
Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin
Great for the price but lacks important features for bigger buisnesses.
What do you like best about the product?
The price is 2nd to none for sure and it does work well on call quality.
What do you dislike about the product?
Misses alot of key features especially for call centers and reporting is very bland
What problems is the product solving and how is that benefiting you?
It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves.
Our Overall experience is rather possitive
What do you like best about the product?
Friendly web interface.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
What do you dislike about the product?
Playback my sound files live through web interface
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
What problems is the product solving and how is that benefiting you?
Remote Calling using reliable 3CX Application for both Android and iPhone.
Coplex configurations with least possible clicks
Coplex configurations with least possible clicks
If you need a basic servise go with 3CX
What do you like best about the product?
It's very simple and easy to use, there's only the basic elements to use ands that's good
What do you dislike about the product?
The interface looks like a old celphone, they can improve that to something more minimalitic
What problems is the product solving and how is that benefiting you?
It's free and easy to use
Fantastic and well priced communication system
What do you like best about the product?
Regular interesting updates and a good community
What do you dislike about the product?
Sometimes we are forced to move to new versions too quickly
What problems is the product solving and how is that benefiting you?
Call centre
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