Sold by: ProPhoenix Corporation
Deployed on AWS
ProPhoenix delivers a fully integrated, browser-based public safety software suite designed for law enforcement, fire, and corrections. Our CAD, RMS, Mobile, Jail, and Fire systems are built in-house for seamless interoperability, enabling agencies to share data in real time and streamline workflows. With AI-powered features like Phoenix MugMatch facial recognition, advanced analytics, and cloud-hosted deployment on AWS, ProPhoenix helps agencies save lives, improve efficiency, and reduce costs. Designed to be highly configurable and scalable, our solutions meet CJIS standards, support mobile field operations, and are trusted by agencies nationwide.
Overview
ProPhoenix is a leading provider of fully integrated, browser-based public safety software for law enforcement, fire, and corrections agencies. Since 2001, we've been dedicated to developing in-house solutions that seamlessly share data across Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile, Jail, and Fire modules. This unified platform eliminates data silos, improves situational awareness, and empowers first responders to make faster, more informed decisions.
Key Capabilities
- CAD (Computer-Aided Dispatch): Real-time incident tracking, intelligent call routing, and GIS mapping for rapid, accurate dispatch decisions. Integrated with RMS and mobile systems to provide full incident context to responders.
- RMS (Records Management System): Comprehensive case, incident, and property management with built-in NIBRS compliance and powerful search tools.
- Mobile: Secure field access to CAD and RMS, enabling officers, firefighters, and medics to work from anywhere with real-time updates.
- Phoenix MugMatch (AI Facial Recognition): Advanced AI algorithms match suspects from mugshots, bodycam footage, and surveillance videos, aiding in faster identifications and investigations.
- Jail Management: Inmate booking, tracking, and release management with automated workflows.
- Fire: NERIS-compliant reporting, personnel and apparatus management, and incident tracking.
Why ProPhoenix?
- Unified Platform: All modules are designed, built, and supported in-house, ensuring seamless interoperability and a consistent user experience.
- Cloud-Ready: Deploy on AWS for scalability, security, and lower total cost of ownership, or choose on-premises installation to meet agency needs.
- Configurable & Scalable: Flexible workflows, role-based access, and configurable interfaces allow customization to your agency's exact requirements.
- CJIS Compliant: Meets rigorous criminal justice security standards to safeguard sensitive data.
- Proven Track Record: Trusted by agencies across the United States for more than two decades.
Whether you're looking to modernize outdated systems, improve officer safety, or increase operational efficiency, ProPhoenix delivers a proven, integrated solution that helps you protect and serve more effectively.
Highlights
- Fully integrated CAD, RMS, Mobile, Jail, and Fire modules built in-house for seamless data sharing and interoperability.
- Flexible deployment options-secure AWS cloud hosting or on-premises-meeting CJIS compliance and agency-specific needs.
- AI-powered tools like Phoenix MugMatch facial recognition, Transcription/Translation, and auto Call/Case Summary.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
ProPhoenix CAD & Mobile | $250,000.00 |
ProPhoenix Law RMS | $250,000.00 |
ProPhoenix Fire RMS | $250,000.00 |
ProPhoenix Jail RMS | $250,000.00 |
Dimensions summary
You pick from four independent products, each priced by units. ProPhoenix CAD & Mobile handles dispatch and mobile field access. ProPhoenix Law RMS manages law enforcement records. ProPhoenix Fire RMS covers fire and EMS records. ProPhoenix Jail RMS manages corrections and inmate tracking. These are not tiers of one product. You buy each product separately based on the functions your agency needs. Each product uses an all-inclusive site license, so a single purchase covers the module set for that product. You can combine products, since they integrate with one another.
Top-of-mind questions for buyers
Each product uses an all-inclusive site license. A single purchase covers the full module set for that product with access for an unlimited number of users. You are not billed per officer or per seat. The unit reflects the site license for one agency deployment, not individual user counts.
No. The site license grants access for an unlimited number of users. Adding staff does not raise your cost, since billing is tied to the product site license, not to user counts. New product feature releases are also included at no extra cost.
Each product is billed as a separate unit and appears on the same invoice. The products integrate with one another, so CAD & Mobile can share data with Law RMS, Fire RMS, and Jail RMS. Buying multiple products adds each product's site license charge independently.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact 24/7 live person support at https://prophoenix.com/support/ or 609-953-6850.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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