Sold by: Avahi
Running workloads on AWS? Avahi delivers eight pillars of fully managed cloud and AI operations: incident response, security, change intelligence, FinOps, patching, AI agent monitoring, and more, all under one fixed monthly fee, staffed by certified AWS engineers on AWS-native tooling. Your engineers ship features and build customer value. Avahi handles the rest. Avahi holds AWS MSP Competency, AWS AI Services Competency, and Premier Tier Partner status. Contractual SLAs at every severity level, sized to match your business needs. Private offers available through AWS Marketplace, applicable toward existing AWS commit spend.
Overview
Stop reacting. Start operating with confidence.
Growing AWS environments need more than dashboards and on-call rotations. They need a team that takes real operational ownership so yours can focus on building. Avahi Managed Services for AWS is a fully managed cloud and AI operations service covering incident response, security posture, FinOps, patching, change governance, change intelligence, and AI agent monitoring across your AWS Production accounts, delivered 24/7 by certified AWS engineers on AWS-native tooling (CloudWatch, GuardDuty, AWS Config, Systems Manager, Security Hub, Inspector, CloudTrail, EventBridge, Amazon Bedrock, and more). No required third-party monitoring agents on your infrastructure. No shared IAM keys. Your AWS commit stays on AWS.
What's Included Eight service pillars, one monthly fee: • Incident Management: 24/7 monitoring with a 1-hour Sev 1 response SLA. Alerts route through per-tenant channels with full runbook context, so the responding engineer knows what to do before they touch the environment. Written root cause analysis on every Sev 1. • Security Operations: GuardDuty, Security Hub, Inspector, and automated CVE scanning continuously enforced. CIS AWS Foundations v3.0.0 benchmarks maintained. Monthly security posture review and recommendations. • Cost Optimization: nOps-powered cost visibility dashboard, anomaly detection, RI and Savings Plan guidance, and monthly spend review with your team. • Patching & Maintenance: Automated OS patching via AWS SSM. Infrastructure updates for EKS, RDS, and other managed services. • Change Approval: Ticket-driven change workflow. Written customer sign-off required before any resource modification. Full audit trail on every environment change. • Change Intelligence: Real-time correlation of every deployment, code change, and SDLC event to your live AWS environment. When an incident occurs, Avahi identifies what changed, who changed it, and what it broke. Detects unauthorized changes and configuration drift before they reach production. • Planning & Reporting: Monthly SLA and cost report. Quarterly Well-Architected Framework Review. Written escalation ladder ending at Avahi leadership. • AI Agent Monitoring: For teams running Amazon Bedrock Agents, Avahi provides full-stack observability: behavioral anomaly detection, cost and token economics alerting, orchestration and latency monitoring via CloudWatch golden signals, and quota/consumption management to prevent throttles before your business feels them.
How It Works Week 1: Deploy. Avahi deploys monitoring, security, and FinOps tooling via CloudFormation into your AWS Organization using a hub-and-spoke model. No IAM keys shared. Weeks 2-3: Go Live. Production accounts receive continuous monitoring. Dev and Staging get ticket-based support. First incident flows begin. Day 30: First Report. Month-1 SLA adherence, incident summary, and cost signals delivered. Quarterly Well-Architected Review cadence begins.
Engineering Pods (Optional Add-On) For teams that need sprint-based engineering capacity beyond operational coverage, Avahi Engineering Pods add execution capacity for infrastructure projects, migrations, modernization, DevOps automation, data platforms, and AI workloads. One partner, one relationship, from keeping the lights on to building what comes next.
Why Avahi • AWS Premier Tier Partner: MSP-authorized delivery. Co-sell ready with AWS field teams. • AWS MSP Competency: Validates Avahi meets AWS standards for managed service delivery, security, and operational excellence. • AWS AI Services Competency: Validates Avahi's capability to design, build, and operate AI workloads on AWS. • AWS-Native First: CloudWatch, GuardDuty, Config, and Inspector. Your AWS spend commitment stays intact. Your team isn't locked into a third-party vendor. Avahi holds the tooling contracts and you work through us. • Assigned Escalation Path: Assigned engineering team with a named Project Manager. Escalation ladder ends at Avahi leadership, in writing.
Who This Is For • Organizations of any size running production workloads on AWS • CTOs and VPs of Engineering whose senior engineers are covering on-call nights and weekends • Teams where a second cloud hire is 90-150 days out and on-call coverage can't wait • Companies that have had an AWS bill surprise or a Sev 1 that depended on who was awake
Get Started Contact Avahi for a 30-minute scoping call or to request a private offer: sales@avahi.ai | avahi.ai
Highlights
- 24/7 Sev 1 Coverage with a 1-Hour Response SLA: Avahi's managed service includes around-the-clock incident monitoring with a contractual 1-hour Sev 1 response SLA. Every severity level carries a contractual response target, in writing, so your team always knows exactly what to expect when something goes wrong.
- Full Security and Compliance Stack Built In: Every engagement includes continuous compliance monitoring benchmarked against CIS AWS Foundations v3.0.0, automated CVE scanning, and active threat detection via GuardDuty, Inspector, and Security Hub. Monthly security reviews deliver actionable remediation guidance, not just reports.
- Full Operations Coverage in 30 Days: Avahi deploys monitoring, security, FinOps, alerting, and change governance via CloudFormation in Week 1. By Day 30 your managed ops stack is live and your engineers are building product, not managing infrastructure.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Avahi provides team-based support across every managed services engagement. Each customer has an assigned engineering team and a named Project Manager who owns the relationship and the escalation ladder.
Your assigned team includes: • A named Project Manager as your primary point of contact • Senior AWS engineers monitoring your Production accounts 24/7 • A documented escalation ladder that ends at Avahi leadership, not a generic queue
How to reach us: Submit incidents and change requests through the Avahi helpdesk portal or by phone. Every ticket generates a full audit trail. Written customer sign-off is required before any resource change is made in your environment.
Email: sales@avahi.ai | Web: avahi.ai
Response SLAs (contractual, every severity level in writing): • Critical (production down, no workaround): < 1 hour response, 24/7. Updates every 1 hour until resolved. • High (main system degraded, major feature broken): < 4 hours during business hours. Updates every 4 hours. • Normal (non-critical issue, single user, workaround available): < 8 hours during business hours. Daily updates. • Low (cosmetic issue, how-to question, feature request): Next business day.
Every Sev 1 receives a written root cause analysis. Unresolved Sev 1s escalate per the documented escalation ladder.
Ongoing accountability: • Monthly report covering SLA adherence, incident volume, ticket summary, and cost signals • Quarterly Well-Architected Framework Review to keep architecture current and flag emerging risk • Quarter-over-quarter MTTR improvement tracked and reported
Onboarding: MSP platform fully live within 30 days of the Effective Date. First monthly report delivered on Day 30.