Sold by: Daisee
Deployed on AWS
Daisee is an Australian founded AI conversation intelligence platform built on AWS. It analyses 100% of customer interactions to automate quality assurance, strengthen compliance, improve customer experience and provide traceable evidence - helping contact centres identify risk, accelerate coaching and act on insights faster.
Overview
AI-powered conversation intelligence and regulatory evidence for contact centres daisee is an Australian AI conversation intelligence platform, built on AWS and trusted by contact centre teams globally. It analyses 100% of customer conversations across voice and supported digital channels, providing automated quality assurance, compliance monitoring, sentiment analysis, topic detection and flexible digital scorecards.
By transcribing, analysing and scoring every interaction, daisee helps organisations move beyond limited manual sampling. Teams can identify high-risk conversations, accelerate coaching and remediation, and uncover trends across customer experience, operational performance and regulatory risk. Every finding remains connected to the underlying interaction, providing clear, traceable evidence for review.
Pre-trained models support specialised use cases including fraud detection, complaints, sales and retention, and delayed recovery or return-to-work risk in workers compensation. daisee is widely used across insurance, financial services, debt collection and claims management.
Built on AWS for secure, scalable deployment, daisee can be implemented in weeks rather than months through a straightforward SaaS model.
See how daisee can turn your customer conversations into actionable insight and defensible evidence. Contact us to arrange a tailored demonstration. <www.daisee.com >
Highlights
- AI conversation intelligence at scale: Analyse 100% of contact centre interactions to automate quality assurance, compliance monitoring, sentiment analysis and topic detection.
- Faster action with traceable evidence: Surface high-risk conversations, performance trends and regulatory evidence for targeted coaching, review and remediation.
- Built on AWS and ready to deploy: Secure, scalable SaaS with pre-trained models that can be implemented in weeks, not months.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Annual prepaid contract | $0.001 |
Dimensions summary
This listing offers one pricing dimension: an annual prepaid contract billed by the number of users. You commit to a 12-month term and pay upfront based on how many users you need. Pricing scales with your user count, so adding more users increases the total contract value. There are no separate tiers or usage-based add-ons in this listing — you select the user quantity that fits your team. Final scope aligns to your coverage and configuration needs.
Top-of-mind questions for buyers
A user is one agent whose customer interactions the platform analyses. You count the agents you want covered, and the contract prices per that number. Pricing scales with the user count you select, so more agents raise the total contract value.
The listing bills only on the annual prepaid contract by user count. It has no separate usage-based charges or add-on tiers. The seller notes that final scope depends on interaction volume, coverage, and configuration, so confirm those details with the vendor before you commit.
Each user gets access to automated quality assurance and analytics from one shared intelligence layer. This covers transcription, playback, configurable scorecards, compliance and risk detection, sentiment and behaviour signals, and dashboard reporting across customer interactions.
www.daisee.com+1
Helpful?
Vendor refund policy
Refund per contract
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Dash0 is how you stay in control when software is now built by AI and run by AI. We close the loop from coding to production by watching the agents writing your code, seeing everything happening in production, and fixing problems automatically, often before anyone notices. Dash0 helps you to ship more and break less.
This is a repackaged software product wherein additional charges apply for a pre-hardened, SI Core STIG Hardened image and seller support. Debian 13 is designed for robust and secure cloud environments, providing a stable and reliable operating system tailored for EC2 instances. With its enhanced security features, Debian 13 incorporates strict security protocols that align with industry standards, making it ideal for sensitive workloads. The pre-hardened image ensures compliance with security regulations, streamlining deployment within enterprise environments. Suitable for developers, system administrators, and organizations looking to implement secure cloud solutions, Debian 13 simplifies application hosting, web services, and database management with unparalleled performance and efficiency.
We empower every organization to build a productive and scalable data platform.
An enterprise-grade AI application development platform with more advanced capabilities than Dify Premium, built for organizations demanding top-tier security, compliance, and scalability.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.