Sold by: ADQURA
Pre-built AI-powered customer engagement platform for travel companies. Deploy 20+ ready-to-use customer journeys covering the complete travel lifecycle—from inspiration to post-trip advocacy—with real-time personalization and next-best-action decisioning leveraging Pega Customer Decision Hub.
Overview
Transform your travel business with Adqura Travel Experience Platform—a native Pega CDH application (an AWS MP Product) delivering enterprise-grade customer engagement out of the box. Purpose-built for airlines, hotels, online travel agencies, cruise lines, and integrated tour operators.
What You Get:
20+ pre-configured customer journeys spanning planning, booking, on-trip, and post-trip experiences Real-time decisioning engine with AI-powered personalization Always-on triggers responding instantly to bookings, cancellations, and flight disruptions Complete customer profile unification across all touchpoints Cross-channel orchestration (email, SMS, push, web, mobile app)
Key Capabilities:
Abandoned cart recovery with personalized incentives Dynamic upsell/cross-sell recommendations (hotels, transfers, upgrades, ancillaries) Geo-location based offers at check-in moments Seasonal campaign automation Customer retention and re-booking programs AI explainability and compliance controls
Ideal For: Travel companies seeking to reduce time-to-market, increase booking conversions, improve customer lifetime value, and deliver personalized experiences without building from scratch. Cloud-ready and integrates seamlessly with existing Pega CDH implementations.
Highlights
- Pre-Built Customer Journeys Deploy complete travel experiences out-of-the-box, from inspiration to post-trip advocacy, eliminating months of development time Real-Time AI Personalization – Leverage adaptive models and next-best-action decisioning to deliver personalized offers across every touchpoint and maximize conversion rates Always-On Engagement Engine – Respond instantly to bookings, cancellations, and flight disruptions with automated triggers that drive revenue and reduce customer churn
- Accelerate Time-to-Market – Launch sophisticated customer engagement programs in weeks with 19 pre-configured journeys covering the complete travel lifecycle Increase Revenue with AI-Powered Personalization – Drive conversions through real-time next-best-action decisioning and intelligent upsell/cross-sell recommendations Unify Customer Data for Better Decisions – Connect booking, browsing, loyalty, and support data in one platform to eliminate fragmented customer views and boost retention
- Proven Travel Industry Solution – Pre-built customer journeys based on successful implementations, purpose-built for airlines, hotels, OTAs, and cruise lines Maximize Booking Conversions – AI-powered personalization and real-time triggers recover abandoned carts, optimize upsells, and increase customer lifetime value Enterprise-Ready CDH Platform – Cloud-ready Pega CDH application with seamless integration, compliance controls, and scalability for growing travel businesses
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Please contact sinan.cilesiz@adqura.com
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