Sold by: ServiceNow
Deployed on AWS
Deliver intelligent, AI-powered customer experiences with ServiceNow and AWS. Combine the AI control tower with Amazon Connect for smarter, faster service.
Overview
ServiceNow Next Generation Contact Center combines Amazon Connect, Lex, Transcribe, and other AWS AI services with the Now Platform to create an intelligent, multi-channel contact center. Automate routine requests, empower customers to self-serve on any channel, and give agents a single workspace with AI-driven insights and recommendations.
What you get:
- AI-powered automation: Amazon Connect, Lex, and Transcribe handle routine inquiries and route complex cases to the right agents automatically
- Unified agent workspace: Agents manage voice, chat, email, and social channels from one modern interface with full case context
- Proactive service: Detect trending issues early and resolve problems before customers notice
- Workflow orchestration: Connect contact center operations to back-end systems (IT, HR, order management) for end-to-end resolution
The scalability of AWS combined with ServiceNow's workflow automation helps you deliver faster, more consistent customer experiences regardless of volume or complexity.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Products available via Private Offers: Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and other eligible offerings
- Native integration with Amazon Connect, Lex, Transcribe, and other AWS AI services for intelligent, multi-channel customer engagement
- Unified agent workspace with AI-driven insights, case routing, and workflow automation built on the Now Platform
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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