Sold by: Hitachi Energy USA, Inc.
Deployed on AWS
Operations teams are responsible for maintaining safe, reliable, and compliant facilities while coordinating thousands of activities, procedures, and decisions each day. eSOMS provides a single digital environment that brings together personnel, procedures, equipment status, and operational activities, ensuring critical information remains visible, connected, and accountable.
Purpose-built for mission-critical operations, eSOMS transforms essential operating processes, including shift turnover, operator rounds, narrative logging, clearances, and operational readiness, from disconnected and paper-based activities into standardized digital workflows. The result is stronger operational discipline, improved situational awareness, reduced risk, and greater confidence that work is being performed safely and consistently.
Overview
eSOMS serves as the operational backbone for organizations that depend on consistent execution, workforce accountability, and safe plant operations. The solution establishes a single system of record for operational activities, providing operators, supervisors, and leadership teams with real-time visibility into the status of work, equipment, and operational readiness.
By digitizing core operating practices, eSOMS helps ensure critical information is captured, shared, and retained throughout every shift. Operators can record observations and plant conditions, supervisors can maintain oversight of ongoing activities, and management gains a clearer view of operational performance across facilities and teams.
The platform supports a broad range of operational processes, including shift management, operator rounds, control room logs, work clearances, workforce readiness, and compliance activities. This enables organizations to strengthen safety culture, reduce reliance on manual processes, improve auditability, and standardize operational best practices across sites.
Available through AWS, eSOMS provides a modern foundation for organizations seeking to improve operational excellence while integrating with existing maintenance, asset, and enterprise systems
Highlights
- Establish a single system of record that improves visibility into operational activities, plant status, workforce accountability, and cross-functional coordination.
- Strengthen operational discipline by standardizing digital workflows for shift activities, operator rounds, clearances, and other critical operating practices.
- Reduce operational and compliance risk through auditable activity tracking, stronger situational awareness, regulatory readiness, and consistent best-practice adoption across sites.
Details
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Delivery method
Deployed on AWS
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support for the eSOMS product is provided by Hitachi Energy in accordance with the Customer Experience policy which outlines support levels, issue severity levels, and customer engagement. Users may raise issues via the Hitachi Energy customer portal, email or telephone, 24x7x365.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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