PulseCX

PulseCX is a conversational intelligence platform built cloud native, serverless and exclusively on AWS. There are over 40,000 call centers in the United States, and less than 10% analyze the conversations their agents are having with their customers. Why so few? Because it would cost way too much money to listen to 3,000, 300,000 or 3M calls per month.

Generative AI has changed all that. Founded by two former Amazonians, SparkCX has set out to bring modern innovations to call centers everywhere, in every industry. By ingesting your audio files, chats, SMS, etc into our PulseCX system, we can give you near real-time insights into what your customers are calling about. We can track the performance of every agent, on every call. We can predict which agents are highest at risk for churn and prevent the high turnover that plagues this industry. We can capture every issue customers are calling you about, and provide actual numbers of calls, average handle time and first call resolution by issue!

We launched our first product in July of 2024, and we're using a Large Language Model (LLM) that was trained on over 70B parameters and was only released in March of 2024! It scores the highest on graduate and undergraduate level reasoning in the industry. If you're not getting insights from your customer conversations, we can start providing those to you today. If you're leveraging older NLP solutions that you had to train on keyword matching, stop today! We can ingest data from all of the major contact center systems.

We provide you the most dynamic and accurate insights you're missing out on today, AND we also protect your data with world class encryption and automatically redact PII information. It's your data! These are your customers!! We just want to provide you better insights into why they are calling, how to better serve them, and reduce the need to call you in the first place.