Sold by: ATH Infosystems
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support. Zammad is an open-source help desk and customer support platform that helps organizations manage customer inquiries from multiple channels in one place. It provides ticket management, email integration, user management, knowledge base features, and automation tools to streamline customer service operations.
Overview
Zammad on Ubuntu 26.04 with Free Maintenance Support by ATH Infosystems
Zammad is an open-source, web-based customer support and helpdesk platform designed to help organizations manage customer requests, support tickets, communications, and service operations from a centralized interface. It provides a unified workspace for handling support interactions across multiple communication channels while helping teams organize requests, track issues, and improve customer service workflows.
This AWS Marketplace offering provides a pre-configured Zammad environment on Ubuntu 26.04, enabling support teams, IT departments, service desks, and organizations to quickly deploy a centralized ticket management and customer support platform on AWS EC2 with reduced installation and configuration effort.
Core Architecture
- Open-source web-based customer support and helpdesk platform
- Centralized ticket and service request management
- Web-based interface for agents and administrators
- Search and organization capabilities for support tickets and customer records
- Workflow and automation features for support operations
- Integration capabilities for communication and business systems
Key Features of Zammad
- Centralized customer support ticket management
- Ticket creation, assignment, prioritization, and tracking
- Customer and organization management
- Multi-channel communication support
- Agent roles, groups, and access management
- Ticket history and conversation tracking
- Full-text search for support information
- Configurable workflows and automation
- Reporting and support activity monitoring
- Web-based administration and agent interface
- REST API and integration capabilities
- Suitable for IT service desks, customer support, and internal helpdesks
Customer Support and Ticket Management
Zammad helps support teams manage incoming customer requests through a centralized ticketing system. Agents can organize conversations, assign tickets to appropriate teams, track ticket status, and maintain a complete history of customer interactions. This enables organizations to establish structured support processes and improve visibility across ongoing service requests.
Deployment on AWS by ATH Infosystems
- Pre-configured Zammad environment on Ubuntu 26.04
- Ready-to-use customer support and helpdesk platform for AWS EC2
- Reduced installation and initial configuration effort
- Suitable for IT service desk and customer support environments
- Integration with standard AWS networking, storage, monitoring, and security services
Automation and Integration
Zammad provides automation and integration capabilities that can help organizations streamline support operations. Its API and workflow capabilities can be used to connect support processes with external applications, monitoring systems, identity services, and other business tools.
What ATH Infosystems Adds
- Ready-to-use Zammad deployment environment
- Installation and configuration assistance
- Optional maintenance and update support
- Technical troubleshooting and operational assistance
- Support for deployment and helpdesk configuration workflows
Why Choose Zammad on AWS?
- Centralized platform for customer support and service management
- Open-source and customizable helpdesk solution
- Web-based interface accessible from supported browsers
- Structured ticket management and workflow automation
- Suitable for customer service, IT support, and internal helpdesk operations
- Deployable on scalable AWS EC2 infrastructure
Licensing & Disclaimer
Zammad is open-source software distributed under its applicable open-source license. This AWS Marketplace image is independently packaged, maintained, and supported by ATH Infosystems. Zammad and related trademarks belong to their respective owners. No warranty, express or implied, is provided with this package.
Highlights
- Open-source and self-hosted help desk platform.
- REST API for custom integrations and extensions.
- Multilingual interface and customer support capabilities.
Details
Sold by
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 26.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.10 |
t3.micro | $0.10 |
t2.micro | $0.001 |
t3.nano | $0.10 |
t2.2xlarge | $0.10 |
t2.medium | $0.10 |
t3.medium | $0.10 |
t2.large | $0.10 |
t3.large | $0.10 |
r4.large | $0.10 |
Dimensions summary
You pay by the hour based on the EC2 instance size you choose to run this software. The 21 options map to different instance families and sizes. Burstable instances (t2 and t3) suit variable workloads, while memory-focused instances (r3, r4, r5) fit higher memory needs. Compute-focused instances (c3, c4, c5) and general-purpose instances (m3, m4, m5) target balanced or processing-heavy use. Larger instances cost more per hour. You match capacity to your workload. The software fee covers maintenance support from the vendor and runs on top of standard AWS infrastructure charges.
Top-of-mind questions for buyers
You get a running instance of the software preconfigured on Ubuntu, sized to the EC2 instance family you pick. The hourly rate reflects that instance size. It covers the software and maintenance support. Underlying AWS compute, storage, and data transfer charges bill separately on your AWS invoice.
The hourly software fee meters only while the instance runs. A fully stopped instance stops accruing the hourly software charge. Attached storage can still incur standard AWS fees while the instance is stopped, since that is separate from the software license.
The vendor provides maintenance support alongside the software. This includes help with day-to-day use, version upgrades, security upgrades, and vulnerability handling. Certified engineers are available for issues. The support is part of the hourly software fee and applies to whichever instance type you run.
www.athinfosys.com
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Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Packaged with latest updates as of May 2026.
Additional details
Usage instructions
Connect your instance via SSH, the username is ubuntu. More info on SSH: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html - Run the following commands: #sudo su #apt update #cd zammad-docker-compose #docker compose restart (wait for 4-5 seconds and let it refresh) #Hit on browser: http://public-ip:8080
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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