Sold by: CORE PLATFORM SYSTEM CORP
Annual Professional Services engagement that directly supports the Tecnisys Data Platform, a third-party software product listed on AWS Marketplace—providing 24×7 managed support, governance, security, data orchestration and real-time analytics in AWS.
Overview
Overview The TDP Managed Support Subscription is a turnkey annual Professional Services engagement that delivers continuous operational support for Tecnisys Data Platform (TDP) clusters in AWS environments. Engineered to guarantee high availability, compliance and performance, this offering fully aligns with AWS Marketplace Professional Services guidelines.
24×7 Proactive Monitoring:
- Continuous collection of metrics and custom alerts via AWS CloudWatch and native TDP telemetry
- Automated anomaly detection and escalation workflows
- Incident Management
- Rapid triage and resolution of critical incidents with MTTR ≤ 30 minutes
- Tiered escalation protocols and pre-defined operational runbooks
- Minor Change Management
- Non-disruptive application of security patches and configuration updates via tdpctl
- Post-change validation through smoke tests and health checks
- On-Demand Scalability Validation
- Verification and tuning of AWS Auto Scaling Group parameters
- Dynamic capacity planning to accommodate workload spikes
Deliverables & Outcomes:
- Monthly Performance Reports: Uptime, latency and capacity utilization metrics (99.9% availability target)
- Quarterly Compliance Reports: Security hardening, encryption audits and IAM policy reviews
- Real-Time Dashboards: Amazon QuickSight integration for live cluster monitoring
Operational Runbooks & Playbooks: Standardized procedures for repeatable incident resolution
Highlights
- Specialized 24x7 support for the entire cluster
- Centralized administration of data, security, and governance
- Horizontal scalability and advanced automation
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
24x7 SLA for cluster nodes: master, utility, and worker Failure corrections, security patches, and remote/on-site support Experts ready to consult on upgrades and expansion
**SUPPORT: ** E-mail: support@core-platform.io