Qualtrics Build & Managed Services

Our retainer-based Qualtrics services provide continuous delivery capacity and program management without scoping each initiative as a separate project. The Build Retainer provides monthly capacity for new programs, surveys, integrations, and dashboards. Managed Services covers operation and improvement of live programs, with service levels matched to each program's needs. The result is faster delivery on new builds and stronger long-term program health.

Impact:

• Delivery Capacity Without Repeated Scoping: A standing team available to execute new builds as your priorities and bandwidth allow.
• Program Health: Monitoring, maintenance, and proactive improvement of live programs and their integrations.
• Right-Sized Engagement: Service tiers matched to the actual needs of each program, from baseline stewardship to embedded partnership.

What's Included:

• Build Retainer: Survey and program design, distribution and sampling configuration, dashboard and reporting build, out-of-the-box integration setup (Salesforce, ServiceNow, and other standard connectors), QA and UAT, and go-live support for each delivered program.
• Managed Services - Sustain Tier: Operational stewardship for stable, mature programs where configuration is largely set.
• Managed Services - Enhance Tier: Active management for programs with live integrations, evolving design, or where ongoing improvement is a priority.
• Managed Services - Partner Tier: Embedded partnership for enterprise and global programs with high organizational visibility and long-term roadmaps. Timeline: Ongoing monthly engagement; minimum commitments vary by service.

Timeline: Ongoing monthly engagement; minimum commitments vary by service.