Our services have been designed to operate your cloud infrastructure through a skill-flexible, cost-effective offering that can cover a variety of practices with an elastic pricing model. Our 24x7-capable support services leverage the skilled support model to resolve incidents and complete requests faster than the traditional multi-tier support approach. Our services are able to dynamically provide support, cloud, DevOps and cybersecurity services when you need them.
Overview
We provide DevOps, Cloud, Cybersecurity engineering solutions and support through an elastic shared service that provides high value, flexibility, and wide coverage in a managed service model. Support as a service
- Ability to take over any support operation
- Support with a single point of contact
- Incident resolution following SLAs
- Assurance aligned with ITIL
- Experience in configuring and improve client monitoring solution
- Building technical documentation
- Catch and Dispatch model available
- KPIs Reporting Cloud as a Service:
- Cloud services provisioning
- Cloud monitoring improvement
- Scaling and capacity management
- Infrastructure management with IaC models
- Incident and Request Management
- Patching and Infra Updates
- Backup, Recovery and Resilience
- Cloud Economics Devops as a Service
- DevOps consulting
- CI/CD procedures improvements
- Pipelines creating and improvements based on team definitions
- Artifacts management
- Kubernetes Cluster Management CyberSec as a Service, Three teams ready to provide cybersecurity services:
- Blue Team (Defend): 24x7x365 support for Event Correlation, Threat Intelligence & Alert Management.
- Red Team (Attack): manual pentesting, automatic vulnerability assessment & red team exercises.
- Yellow Team (Build): code review, dependency check & cloud controls.
Highlights
- Solid Governance Each team includes a focal point for each client through which new requests and changes to the service can be channeled. There's also a general Service Delivery Manager and a Project Manager that oversees the entire service ensuring the right engineers are assigned to each team. They're responsible for the service quality of the overall service.
- Elastic Pricing Model This being a service, can dynamically grow or reduce the capacity based on client needs. The service is offered in a variety of hour packs, allowing users to switch to the appropriate option as needed. This ensures a client is covered in capacity when most needed and also contributes to cost reductions by reducing the capacity if needed.
- Wide Coverage Typical shared services offerings are aimed to incident troubleshooting and resolution. The Globant Shared Services goes beyond that by offering cloud administration and maintenance, security assessments, DevOps pipelines implementation and maintenance, Cloud Economy, monitoring and alerting and more.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Globant provides 24/7 support by our internal cloud professional team; please contact at: shared_services_support_team@globant.com