A comprehensive Business Intelligence (BI) and reporting solution designed to empower your Amazon Connect platform beyond its default reporting capabilities. Built by operators for businesses of all sizes and sectors, check out our cost-effective, easy-to-use, and robust BI solution for your Amazon Connect data.
Overview
Amazon Connect is an amazing product, but there may be times when the default reporting does not provide the insights your organization requires. That's where Untangl Business Intelligence as a Service comes in.
Our BI and reporting solution takes the rich data generated by Amazon Connect and transforms it into actionable insights and easy-to-understand reports, providing you with the depth and breadth of knowledge you need to make informed business decisions.
Highlights
- Accelerated Speed to Insights: Untangl BI's power lies in accelerating the journey to insightful data. By utilizing advanced, pre-built data models on Amazon Connect sources, it offers rapid data mining, converting information into actionable intelligence swiftly. Untangl empowers businesses to access essential data promptly, fostering informed decision-making and yielding a notable competitive edge.
- Industry-Standard Contact Center and CX Metrics: Untangl BI for Amazon Connect offers essential, industry-standard metrics to elevate your Contact Center and CX performance. By presenting key indicators in an accessible format your teams are empowered to do deep customer interaction analysis and optimization of service strategies. Swiftly access insights around contact volumes, efficiency, and experience metrics.
- Cost Effective: Inteligence without large upfront or professional services charges as our BI as a Service approach was created to be cost-effective and scalable.
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Vendor support
Please contact your customer success contact or partners@untangl.com or for technical Issues please contact: Support@Untangl.com