Sold by: RAAH TechnologiesÂ
Proactive managed services that ensure your IAM, CIAM, IGA, and PAM solutions run reliably, securely, and at peak performance. RAAH provides 24x7 monitoring, support, and optimization for your identity environment.
Overview
Identity security does not end at go-live. RAAH’s Global Managed Support Services extend the value of your identity investments by delivering continuous monitoring, incident response, and optimization of your IAM, CIAM, IGA, and PAM platforms. Our dedicated support teams manage platform health, troubleshoot issues, and ensure compliance controls remain intact.
We provide flexible managed service tiers - from L1 operational support to L3 advanced troubleshooting and optimization - allowing you to scale support as business needs evolve. Customers benefit from reduced operational overhead, faster resolution times, and the assurance that their identity systems are continuously secure and compliant.
Highlights
- 24x7 monitoring and support for IAM, CIAM, IGA, and PAM platforms
- Flexible service tiers from basic operations to advanced optimization
- Continuous compliance assurance and performance tuning
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Each client engagement with RAAH includes dedicated support from an assigned Customer Success Manager (CSM). The CSM ensures services align with client needs and that all workshops, briefings, working sessions, and deliverables meet agreed standards throughout the engagement.
Because these are consulting-based service engagements (advisory, professional, managed support, custom development, and cybersecurity staffing), support is provided in the context of the engagement itself rather than through a stand-alone helpdesk. Customers may direct questions, requests, or coordination needs to their assigned CSM or project team.
For general inquiries related to purchased consulting services, customers may also reach our team at:
Email: awscs@raahtech.com (expected response: 1–2 business days)
When submitting requests by email, please include the request or ticket title in the subject line and use the email body to provide a clear description of the inquiry.
Engagement support is available during normal business hours (Monday–Friday, 9:00 AM – 5:00 PM ET), with escalation paths for critical issues managed through the CSM and project leadership (expected response: 1–3 hours). Any additional service levels or support metrics will be defined in the mutually executed Statement of Work (SOW).
Software associated with this service
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