Are you facing challenges in your call center operations? Challenges such as long call duration, inefficient query resolution, frequent escalations, and increased agent workload?

Our Intelligent Contact Center Solution CT-CCI, powered by AWS Bedrock, addresses these challenges by incorporating knowledge mining, post-call analysis, and real-time agent assistance. It leverages AWS Transcribe and Whisper on SageMaker endpoints to support multilingual communication, including regional languages, to ensure smooth interactions across diverse geographies. We also offer real-time call transcription through Private Branch Exchange (PBX) integration, which helps agents respond effectively during interactions and saves up to 90% of search time, providing up-to-date CRM data for personalized service.

The solution delivers post-call analysis and KPI tracking, providing actionable insights and live call sentiment analysis to enhance performance and customer satisfaction. To sum up, our solution can lead to a 30% reduction in call time, a 25% improvement in query resolutions, a 40% decrease in escalations, and a 50% faster resolution of complex issues, transforming your contact center into a hub of efficiency and excellence.