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    CT-CCI

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    Sold by: Celebal Technologies 
    Leverage the transformative power of artificial intelligence and machine learning with our Intelligent Contact Center Solution, revolutionizing the customer service experience and enhancing every interaction.
    Request private offer
    Listing Thumbnail

    CT-CCI

     Info
    Sold by: Celebal Technologies 
    Request private offer

    Overview

    Are you facing challenges in your call center operations? Challenges such as long call duration, inefficient query resolution, frequent escalations, and increased agent workload?

    Our Intelligent Contact Center Solution CT-CCI, powered by AWS Bedrock, addresses these challenges by incorporating knowledge mining, post-call analysis, and real-time agent assistance. It leverages AWS Transcribe and Whisper on SageMaker endpoints to support multilingual communication, including regional languages, to ensure smooth interactions across diverse geographies. We also offer real-time call transcription through Private Branch Exchange (PBX) integration, which helps agents respond effectively during interactions and saves up to 90% of search time, providing up-to-date CRM data for personalized service.

    The solution delivers post-call analysis and KPI tracking, providing actionable insights and live call sentiment analysis to enhance performance and customer satisfaction. To sum up, our solution can lead to a 30% reduction in call time, a 25% improvement in query resolutions, a 40% decrease in escalations, and a 50% faster resolution of complex issues, transforming your contact center into a hub of efficiency and excellence.

    Highlights

    • Enhanced Customer Interactions (Multilingual Support): We are utilizing AWS Transcribe and Whisper which is deployed on Sagemaker endpoint to make our solution capable enough to support even the regional languages of any geography.
    • Agent Efficiency and Assistance: Real-time call transcription through Private Branch Exchange (PBX) integration helps agents respond effectively during interactions. Form-filling automation with live transcriptions saves time and reduces errors, while CRM integration ensures agents have up-to-date customer information for personalized service.
    • Operational Insights and Optimization: Post-call analysis and KPIs provide actionable insights to improve performance and satisfaction. We are leveraging AWS Bedrock and OpenSearch for adding Powerful search capabilities which enable quick information retrieval, and predictive analytics with sentiment analysis.

    Details

    Sold by
    Celebal Technologies 
    Categories
    Managed Services 
    Contact Center 
    Translation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Reach out for support - enterprisesales@celebaltech.com 

    Celebal Technologies can provide customized support to its clients, offering options to choose from 8x5, 16x5, or 24x7 based on their requirements.