Sold by: HopToDesk
Deployed on AWS
AWS Free Tier
Run your own HopToDesk signal server and relay in your AWS account, so your remote support sessions connect through infrastructure you control.
5
Overview
HopToDesk Private Network gives your organization its own connection path for HopToDesk remote support and remote access. The image runs the HopToDesk signal server, which lets your devices find each other, and a relay server, which carries sessions when a direct connection is not possible. Your devices register only with your server, relayed traffic stays in the AWS region you choose, and session content is encrypted end to end, so neither server can read it. Setup takes a few minutes: launch, open the listed ports, and give your apps the network settings shown on the server. Signal server updates are signed and install nightly, and Debian security updates install automatically.
Highlights
- Your own signal server and relay: HopToDesk devices find each other and connect through your server, not the public network.
- Your AWS region: choose where connection traffic runs, for data residency and audits.
- Works with the HopToDesk dashboard: push the network to all your devices at once and keep using unattended access, file transfer and the rest of HopToDesk. The dashboard is a separate HopToDesk service, with a European Union region.
Details
Sold by
Delivery method
Delivery option
CloudFormation: server, Elastic IP and settings in Outputs
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 13
Deployed on AWS
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Features and programs
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimensions summary
This listing is free software, so the vendor charges nothing for the product itself. You pay only for the AWS EC2 compute hours used to run it. Pricing scales by the instance type you pick. The dimensions cover general-purpose instance families in a range of sizes, from micro and small up to large and xlarge. Smaller instances suit lighter workloads, while larger ones carry more compute and memory. You choose the family and size that fit your network, and your hourly cost follows that selection.
Top-of-mind questions for buyers
The software itself is free, so no software charges apply. You pay only for EC2 compute hours. A stopped instance stops accruing compute charges. Underlying storage, such as attached disk volumes, may still bill through AWS while the instance is stopped, but hourly compute time is counted only while running.
Each listed dimension maps to one running EC2 instance of that type, billed per hour it runs. A t3.micro covers a small instance for light use; an m6i.large or m7i.large provides more processor and memory. You pay the rate for the family and size you launch, counted hourly.
The software hosts a private signal server that helps your devices find each other and set up sessions. You run it on the EC2 instance you select. Session traffic stays encrypted end to end; the server only sees device IDs and connection requests, not your screen or files.
www.hoptodesk.com
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Vendor refund policy
Free
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Debian 13 x86_64 with the HopToDesk signal server and the coturn relay. New in this version: an optional encrypted signal connection (TLS, wss on port 443) with a certificate the server gets and renews by itself, an optional server name, and a switch for the signal server log. The default launch is unchanged.
Additional details
Usage instructions
- Launch with the recommended security group (TCP 80, TCP and UDP 3478 and 49152 to 65535) and give the server an Elastic IP. A stop and start without an Elastic IP changes the address, and every app then needs new settings.
- If your devices sit on known networks (office, VPN), limit TCP 80 and the relay ports to those address ranges in the security group. Only addresses in those ranges can then reach your server. Allow SSH (TCP 22) only from your own address.
- Sign in with your key pair: ssh admin@SERVER_ADDRESS (root login is off). The welcome message shows the network settings for your HopToDesk apps; they are also in /etc/hopsignal/api.json.
- Desktop apps: save the settings as a file named api.json in the HopToDesk configuration folder on each computer (Windows C:\ProgramData\HopToDesk\config, macOS ~/Library/Preferences/com.hoptodesk.HopToDesk, Linux ~/.config/hoptodesk), or host the file at a web address and enter that address under Settings, Network, Choose Network, Custom Network Settings. Phones: Settings, Network, turn off Use HopToDesk Network and enter the web address. Or use the HopToDesk dashboard: Settings, Network Settings, enter the signal server (host SERVER_ADDRESS, port 80, WS) and the relay (host SERVER_ADDRESS, port 3478, TURN, user hoptodesk and the password), and push them to every linked device at once.
The only state on the server is /etc/hopsignal/secrets.env. Copy it to move the server, or snapshot the instance. To rotate the relay password run: sudo rm /etc/hopsignal/secrets.env && sudo systemctl restart hopsignal-setup coturn hopsignal, then push the new settings.
The signal server updates itself nightly from <www.hoptodesk.com > (signed releases). Turn that off with: sudo touch /etc/hopsignal/no-auto-update. Debian security updates install automatically; restart when you choose.
Setup guide: https://www.hoptodesk.com/on-premises
Resources
Vendor resources
Support
Vendor support
Email contact@hoptodesk.com . Setup guide:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Michael H.
Outstanding Remote Support with First-Class Support and Easy-to-Use Features
Reviewed on Aug 01, 2026
Review provided by G2
What do you like best about the product?
HopToDesk is an outstanding piece of software. After TeamViewer deactivated our perpetual license, we started looking for a new remote support solution. We tested everything we could find, but every alternative came with at least one significant drawback.
We eventually came across HopToDesk through a slightly older YouTube video ().
Even with its extensive range of features, the software is remarkably easy to use and delivers excellent performance. The most important features for us are fully automated video recording of all sessions, exporting session durations, and the ability to create branded modules for our customers.
We also need to connect to computers where other team members are already working, or where another user may be connected via RDP, and HopToDesk handles all of this without any issues.
The ability to draw directly on the screen and take screenshots adds extra functionality that is genuinely useful in day-to-day support.
Reliable, easy-to-reach support is just as important to us. At the beginning, we submitted several minor suggestions for improvement, and the support team implemented every one of them within 24 hours.
For us, HopToDesk is an excellent product with first-class support. On top of that, it is an open-source solution that is also partly available free of charge.
Michael Haak
X-ERP Partner Support Manager
Heiligenhaus, Germany
We eventually came across HopToDesk through a slightly older YouTube video ().
Even with its extensive range of features, the software is remarkably easy to use and delivers excellent performance. The most important features for us are fully automated video recording of all sessions, exporting session durations, and the ability to create branded modules for our customers.
We also need to connect to computers where other team members are already working, or where another user may be connected via RDP, and HopToDesk handles all of this without any issues.
The ability to draw directly on the screen and take screenshots adds extra functionality that is genuinely useful in day-to-day support.
Reliable, easy-to-reach support is just as important to us. At the beginning, we submitted several minor suggestions for improvement, and the support team implemented every one of them within 24 hours.
For us, HopToDesk is an excellent product with first-class support. On top of that, it is an open-source solution that is also partly available free of charge.
Michael Haak
X-ERP Partner Support Manager
Heiligenhaus, Germany
What do you dislike about the product?
For us, HopToDesk is the perfect remote software. We’ve been waiting a long time for something like this, and it finally delivers what we needed.
What problems is the product solving and how is that benefiting you?
HopToDesk helps us provide remote support. It automatically records every session as a video and offers excellent billing options for our services.