Aptible

What do you like best about the product?

recoupr is a HIPAA-regulated claims platform for out-of-network mental health care, and I built and launched it on Aptible as a solo founder. Aptible gave me what would otherwise have taken a compliance consultant and a DevOps hire: a dedicated stack under a signed BAA for production, a shared stack for staging, managed Postgres with encryption at rest and independently retained backups, and git-push deploys with health checks, a config CLI and database tunnels that behaved the same way every time. We shipped dozens of production releases through it, schema migrations running on boot, and the platform stayed out of the way. We were also part of the early beta for Aptible's LLM Gateway, and the idea behind it, model access to Anthropic, OpenAI and Bedrock under the same BAA and controls as the infrastructure, is exactly what a regulated AI product needs.

What do you dislike about the product?

Small things. The CLI login token I used had a short lifetime, so a long-running job on my build machine needed a manual re-login every few days, and one-off commands run through aptible ssh have a short command-length limit, so anything bigger has to ship inside the image. Neither cost me more than an afternoon, and nothing about the platform itself ever got in the way of a release.

What problems is the product solving and how is that benefiting you?

The problem was simple to state and hard to solve alone: ship a product that handles protected health information with a security posture a customer's compliance team will accept, without a platform team. Aptible solved the infrastructure half of HIPAA for me (BAA, dedicated stack, encrypted managed Postgres, repeatable deploys), which let me spend my time on the product instead of on provisioning. The people are the other half. The startup program made the pricing workable while the build ran longer than planned. Gabby on the customer success side, Devon as our technical account manager, and the entire support team behind them answered billing and platform questions with a human voice, and every interaction read like someone who understood a small regulated company rather than a ticket queue. If you are building anything that touches PHI and you do not have a platform team, Aptible is the shortest path I know to production you can defend in a security review.

What do you like best about the product?

Aptible is very easy and setup takes very little time to configure all our servers. Deployment for our application was quite streamlined. We use Aptible for our production deployments as well as our staging environment.

Integration with the various external API services is seamless.

Once the servers are configured and running, deployment of application upgrades happen without any discernible downtime.

We could spin up additional servers and resources whenever we needed to and reduce them when we did not require them anymore.

Support has been responsive and would resolve issues quickly.

We could also do most of the tasks with the self-help tools provided, including learning from the documents available.

What do you dislike about the product?

Sometimes it would be a bit slower in the support queues when some major incident would occur. Perhaps some extra templates to help with logging might help us. But generally, very little to dislike.

What problems is the product solving and how is that benefiting you?

Aptible provides us with the platform to provide secure telehealth and pharmacy services without needing a team to maintain the underlying servers and platform.

What do you like best about the product?

It's easy-mode. If you work in healthcare, this is such a good starting point. When getting your HIPAA compliance, oh- look -- all the documentation is done for you.

Oh and you want a database? So straightforward to set up.

Oh and HTTPS and managing certs? a thing of the past. Just point your DNS and their proxy takes care of the rest.

In short, if you're trying to bring SaaS to healthcare, I can't think of a better place to get started.

P.S. You get real human, expert support.

What do you dislike about the product?

Doesn't support FedRAMP and custom hardware configurations; eventually your company may grow faster than the Aptible feature set. That's okay -- getting started is the hard part. Once your needs have surpassed Aptible's offerings, your engineering team will likely be well-equipped to do any needed migrations.

What problems is the product solving and how is that benefiting you?

Compliance, container deployment, security, devops

What do you like best about the product?

First and foremost, not having to think about privacy and security as it relates to HIPAA and setting up and managing the additional infrastructure and monitoring needed to maintain compliance. Deployment of apps and databases is easy. It just works and I have not had any issues over the past year.

What do you dislike about the product?

Understanding how to properly get Datadog tracing working.

What problems is the product solving and how is that benefiting you?

HIPAA compliance and related privacy/security.

What do you like best about the product?

Its automatic docker deployment is awesome.

What do you dislike about the product?

It has a learning curve for new users which should be taken into consideration

What problems is the product solving and how is that benefiting you?

Its makes docker deployment easy and provides db hosting too