Sold by: ConvivaÂ
Deployed on AWS
Conviva empowers the worlds leading B2C brands to deliver flawless digital experiences and drive growth with real-time performance analytics and precise AI-powered insights and automation.
Overview
Conviva - The platform for real-time product performance analytics
Overview
Conviva empowers the world's leading B2C brands to deliver flawless digital experiences and drive growth with real-time performance analytics and precise AI-powered insights and automation. By leveraging and computing client-side data from all users and devices with ultra-low latency, the Conviva Operational Data Platform combines experience, engagement, and technical performance with business outcomes. This enables product, engineering, and ops teams to uncover more ways to increase conversions and revenue and proactively resolve issues that other solutions miss.
About the Conviva's SaaS products:
Conviva offers Digital Product Insights and Video Streaming Insights on its Operational Data Platform.
Digital Product Insights: Provides performance analytics and AI-powered insights and automation for mobile and web applications. It analyzes client-side data from all users and devices, combining business KPIs, user experience, and system performance, with ultra-low latency at a fraction of the cost of alternative solutions.
Digital Product Insights enables you to:
1.Connect your KPIs to unified data reflecting customer experience, engagement, and backend system performance by analyzing client-side data for all users cost effectively and in real time for actionable insights and automation with precise root-cause detail.
2.Identify up to 5X more opportunities to increase revenue and conversion by surfacing critical issues and optimization opportunities across micro-level customer cohorts.
3.Reduce data ingest and processing costs by analyzing only the data that matters to your customer experience and digital business performance.
4.Enhance developer efficiency with no-code semantic mapping and server-side activation that eliminates the need for manual instrumentation.
5.Enable ad-hoc data analysis and querying without coding or extra costs.
Conviva Video Streaming Insights: Offers video streaming platforms deep visibility into viewer experience, content performance, and advertisement effectiveness.
Conviva Video Streaming Insights enables you to:
1.Detect and resolve streaming issues across devices, regions, and networks with AI-powered root-cause detection at the micro-customer-cohort level.
2.Fix ad delivery issues in real time while improving fill and completion rates.
3.Automatically optimize CDN selection based on real-time viewer experience.
4.See how your KPIs stack up against the worlds top streaming platforms using benchmarks reflecting billions of sessions.
About the Conviva platform
The Conviva Operational Data Platform is an analytics platform for efficient, high-scale, real-time data processing and AI-powered insights. Powered by patented Time-State Technology, it processes data 10X more efficiently than other data platforms.
Here is a summary of how the platform works:
1.Ingest: lightweight Conviva SDK collects client-side data across web, iOS, Android devices with near-zero latency.
2.Activate: patented Conviva Semantic Mapper transforms raw data into actionable insights without coding.
3.Compute: patented Conviva Time-State Technology computes stateful metrics 10X faster than other platforms.
4.Automate: patented Conviva AI Alerts automatically analyze micro-level customer cohorts, detect outliers, perform root-cause analysis, prioritize insights based on business impact, and route them to the appropriate team for proactive response.
5.Ask: Conviva Pulse UI enables teams to easily conduct real-time analysis with detailed drill-down and without coding.
Highlights
- eCommerce: Conviva delivers real-time insights into micro-level customer cohorts-specific shopper segments defined by device, location, behavior, and other dimensions. These insights uncover hidden friction in shopper journeys and automate root-cause analysis, so you can scale successful strategies, and accelerate revenue growth.
- Travel & Hospitality: Conviva pinpoints exactly where digital guest experiences are breaking down - across booking, loyalty programs, payment processes, and other flows. This allows you to act instantly and protect every guest experience and conversion.
- Streaming Platforms: Conviva offers real-time visibility into the entire viewer journey - uncovering what is slowing discovery, stalling playback, failing ad delivery, or missing personalization. This helps you enhance engagement, retention, and revenue.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Conviva | Conviva Digital Product Insights included with 50 Million sessions per year. | $38,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Accelerate Your Success with Conviva
At Conviva, we combine quick wins with lasting value, and we are here to support you every step of the way.
Get Up and Running in Minutes
Integrate our lightweight SDK to unlock actionable insights in about 30 minutes:
Simply add a code snippet and deploy it once across all your platforms, including web and mobile.
Minimal performance impact, typically less than 1 percent peak CPU.
Remotely configure and manage events without additional coding after initial deployment.
Conviva automatically collects detailed user data, identifies user drop-offs, and leverages AI to provide insights on user behavior.
Experience measurable results within hours by improving performance, reducing friction, and boosting conversions with minimal engineering effort.
Your Partner in Success with Comprehensive Support
Our dedicated support team ensures you maximize the value from Conviva:
Account Team: Dedicated onboarding manager for guided deployment and seamless integration.
Regular Engagement: Continuous support with scheduled sessions covering feature exploration, live analysis, practical use-cases, and question-and-answer sessions.
Conviva Learning Center: Access comprehensive tutorials, step-by-step guides, instructional videos, and detailed documentation tailored to common workflows and real-world use-cases.
Technical Support: Expert assistance via phone or email, available for immediate help or general inquiries.
Select from multiple support tiers including Basic, Gold Premium, and Platinum Premium. Our Platinum Premium tier provides rapid responses, targeting a 30-minute turnaround for critical incidents.
Additionally, we offer Specialized Implementation and Event Support Services for tailored assistance specific to your needs.
Conviva is committed to your continued success, supporting you every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
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62 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Iana K.
Great tool to use
Reviewed on Sep 15, 2025
Review provided by G2
What do you like best about the product?
The Conviva Operational Data Platform stands out for its real-time streaming analytics and granular visibility into video performance.
What do you dislike about the product?
Learning curve and complexity at first when you start using it
What problems is the product solving and how is that benefiting you?
we can easily spot the buffering issues and errors
Mayank Y.
Conviva Review
Reviewed on Aug 27, 2025
Review provided by G2
What do you like best about the product?
I think its good for tracking event data and giving detailed metrics.
What do you dislike about the product?
UI seems a little clunky. Its hard to figure out how to compare data from 2 different time ranges. There should be an easy way to figure out a spike in errors and link it to certain viewer sessions immediately without going to multiple different subpages.
What problems is the product solving and how is that benefiting you?
Helps us track issues in Production and address it in real time. Helps us pinpoint which team is affected by the issue.
Jhonnatan G.
Is a good platform to centralize views
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like from user perspective is very useful and each user can view and generate alerts pretty easy
What do you dislike about the product?
From admin perspective isn't easy! Specially if you manage multiple index/orgs it's so hard when you need to enroll new users!
What problems is the product solving and how is that benefiting you?
Help very quick to view how our view is going on
selvaganapathi s.
User Friendly and Good Performance
Reviewed on Aug 19, 2025
Review provided by G2
What do you like best about the product?
What I like best about Conviva’s Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and user behavior. The platform gives a unified view across metrics like engagement, quality of experience, and audience trends, which makes it much easier to diagnose issues quickly and make data-driven decisions. I also appreciate the scalability and reliability of the platform—it handles large volumes of data efficiently while still delivering actionable insights. The visual dashboards and drill-down capabilities are intuitive, helping both technical and business teams align around the same data.
What do you dislike about the product?
While Conviva’s Operational Data Platform is very powerful, one challenge is that the interface can feel complex for new users, and it takes some time to get familiar with all the features. In addition, some advanced customization and reporting options require extra effort compared to standard dashboards. Occasional data refresh delays or syncing issues can also impact real-time analysis in certain cases.
What problems is the product solving and how is that benefiting you?
Conviva Operational Data Platform helps solve the challenge of monitoring streaming performance in real time by providing visibility into audience behavior, engagement, and quality of experience. Instead of relying on delayed or siloed reports, we can now quickly identify playback issues, understand content performance, and track user journeys in one place. This has benefited us by reducing troubleshooting time, improving decision-making with reliable insights, and enhancing the overall streaming experience for our users, which directly supports customer satisfaction and retention.
JAGAN D.
User Friendly Platform
Reviewed on Aug 17, 2025
Review provided by G2
What do you like best about the product?
user friendly, accurate data, very fast, nice ui, good customer support.
What do you dislike about the product?
Nothing as of now. I used it for my company platform statistics. It is very helpful as of now
What problems is the product solving and how is that benefiting you?
It shows business kpis. user data