Conviva
ConvivaReviews from AWS customer
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Conviva Review
What do you like best about the product?
I think its good for tracking event data and giving detailed metrics.
What do you dislike about the product?
UI seems a little clunky. Its hard to figure out how to compare data from 2 different time ranges. There should be an easy way to figure out a spike in errors and link it to certain viewer sessions immediately without going to multiple different subpages.
What problems is the product solving and how is that benefiting you?
Helps us track issues in Production and address it in real time. Helps us pinpoint which team is affected by the issue.
Is a good platform to centralize views
What do you like best about the product?
I like from user perspective is very useful and each user can view and generate alerts pretty easy
What do you dislike about the product?
From admin perspective isn't easy! Specially if you manage multiple index/orgs it's so hard when you need to enroll new users!
What problems is the product solving and how is that benefiting you?
Help very quick to view how our view is going on
User Friendly and Good Performance
What do you like best about the product?
What I like best about Conviva’s Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and user behavior. The platform gives a unified view across metrics like engagement, quality of experience, and audience trends, which makes it much easier to diagnose issues quickly and make data-driven decisions. I also appreciate the scalability and reliability of the platform—it handles large volumes of data efficiently while still delivering actionable insights. The visual dashboards and drill-down capabilities are intuitive, helping both technical and business teams align around the same data.
What do you dislike about the product?
While Conviva’s Operational Data Platform is very powerful, one challenge is that the interface can feel complex for new users, and it takes some time to get familiar with all the features. In addition, some advanced customization and reporting options require extra effort compared to standard dashboards. Occasional data refresh delays or syncing issues can also impact real-time analysis in certain cases.
What problems is the product solving and how is that benefiting you?
Conviva Operational Data Platform helps solve the challenge of monitoring streaming performance in real time by providing visibility into audience behavior, engagement, and quality of experience. Instead of relying on delayed or siloed reports, we can now quickly identify playback issues, understand content performance, and track user journeys in one place. This has benefited us by reducing troubleshooting time, improving decision-making with reliable insights, and enhancing the overall streaming experience for our users, which directly supports customer satisfaction and retention.
User Friendly Platform
What do you like best about the product?
user friendly, accurate data, very fast, nice ui, good customer support.
What do you dislike about the product?
Nothing as of now. I used it for my company platform statistics. It is very helpful as of now
What problems is the product solving and how is that benefiting you?
It shows business kpis. user data
Complete tool to manage operation based on User experience
What do you like best about the product?
Allows to have a clear view of of the user experience, integrating all the info necessary to undertand what's going on. Allow deep dive to user level session in an easy way after you understand how it works, we use it everyday in our company
What do you dislike about the product?
It's not easy to get features if it's not a widespread request from multiple customer, it's an expensive product. Not super easy when you start
What problems is the product solving and how is that benefiting you?
Clear view of the user experience and deep down in case of issues
Using Conviva helps to provide the accurate information in timely manner to customer
What do you like best about the product?
Provides required information while assisting customers
What do you dislike about the product?
Conviva is good to help there are no dislikes about it
What problems is the product solving and how is that benefiting you?
Many platforms only monitor backend infrastructure or frontend metrics in isolation. Conviva bridges this gap by correlating user experience with backend performance across devices.
Conviva the Platform to assist our customers
What do you like best about the product?
Conviva’s Operational Data Platform delivers lightning-fast, real-time analytics with explainable AI, enabling full-census data capture, instant root-cause analysis, customizable metrics without code, and unified insights across teams—helping organizations optimize quality, performance, and business outcomes efficiently. I appreciate that the Conviva Operational Data Platform provides real-time visibility into customer data, enabling proactive and personalized support to enhance the overall customer experience.
What do you dislike about the product?
One potential drawback is that the platform can feel complex at first, requiring some time and training to fully leverage all its powerful features.
What problems is the product solving and how is that benefiting you?
The Conviva Operational Data Platform is solving the challenge of accessing and analyzing customer data in real time. In many cases, delays in data retrieval or incomplete insights can lead to slower decision-making and a less responsive customer experience. With Conviva, I’m able to monitor live customer interactions, identify issues as they happen, and take immediate action to resolve them.
CAS Manager and Architect
What do you like best about the product?
Ease of use, ease of implementation, customer support and many new insights
What do you dislike about the product?
Some of Conviva's metrics and processing rules are not fully transparent.
What problems is the product solving and how is that benefiting you?
Limited Insight into CDN and ISP-Level Issues
Problem: Without granular network performance data, it's difficult to tell if issues are caused by CDNs or ISPs.
How Conviva Helps: Offers granular CDN, ISP, and geographic insights for troubleshooting.
Benefit : Enables faster root-cause identification and smarter routing or vendor decisions
Problem: Without granular network performance data, it's difficult to tell if issues are caused by CDNs or ISPs.
How Conviva Helps: Offers granular CDN, ISP, and geographic insights for troubleshooting.
Benefit : Enables faster root-cause identification and smarter routing or vendor decisions
My experience about using the Conviva.
What do you like best about the product?
It puts user-focused, real-time information at the centre of operational analytics. It gives teams the ability to identify and address problems immediately, automates root-cause investigation, and does it on a uniform, highly effective platform that streamlines processes and reduces expenses. Conviva provides a significant advantage if you wish to provide smooth, fulfilling digital experiences, particularly in streaming or app-based contexts.
What do you dislike about the product?
Complexity is brought about by the platform's wide range of functionalities. It requires time and onboarding work to become proficient in all areas, including schema, queries, and visualisation.
What problems is the product solving and how is that benefiting you?
All of the data is being captured, and the automation is primarily to the benefit.
Seamless real-time analytics with valuable insights for streaming performance.
What do you like best about the product?
Conviva provides accurate, real-time insights into streaming quality and audience engagement. The dashboards are easy to navigate, and the granular metrics help quickly identify and resolve playback issues, improving the viewer experience.
What do you dislike about the product?
Sometimes, data loading can take longer for large time ranges, and deeper custom reporting could be more flexible. However, these are minor compared to the value it delivers
What problems is the product solving and how is that benefiting you?
Conviva helps us identify and resolve streaming quality issues in real-time, reducing buffering, improving start-up times, and ensuring a smooth viewing experience for our users. It also provides valuable audience engagement insights, enabling data-driven decisions to optimize content delivery and viewer retention.
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