Conviva

What do you like best about the product?

Conviva is built to handle full-census, un-sampled ingestion (processing trillions of daily events globally). It acts as an Operational Data Platform (ODP) rather than a cold storage warehouse.

What do you dislike about the product?

nothing I dislike about the Conviva so far

What problems is the product solving and how is that benefiting you?

The Issue: None of these tools speak the same language. When a massive spike in user drop-offs occurs, it takes hours of cross-department troubleshooting to determine if the root cause was a faulty CDN, an app bug, or poor UI design.

The Conviva Fix: It standardizes client-side telemetry into a single operational data platform, creating a "single source of truth" that bridges technical performance directly with user behavior.

What do you like best about the product?

The platform is easy to navigate, offers AI alerts, and features user-friendly dashboards. I also appreciate the ability to customize metrics.

What do you dislike about the product?

It would be great if there were a homepage feature. Additionally, previously used shared dashboards always remain visible in the upper bar and do not close automatically after the user exits them.

What problems is the product solving and how is that benefiting you?

Alerts are responsive and arrive quickly, which I appreciate. I like that I can adjust the thresholds as needed and add any metric I want. The customizable dashboard feature is also something I really enjoy.

What do you like best about the product?

The Conviva Operational Data Platform stands out for its real-time streaming analytics and granular visibility into video performance.

What do you dislike about the product?

Learning curve and complexity at first when you start using it

What problems is the product solving and how is that benefiting you?

we can easily spot the buffering issues and errors

What do you like best about the product?

I think its good for tracking event data and giving detailed metrics.

What do you dislike about the product?

UI seems a little clunky. Its hard to figure out how to compare data from 2 different time ranges. There should be an easy way to figure out a spike in errors and link it to certain viewer sessions immediately without going to multiple different subpages.

What problems is the product solving and how is that benefiting you?

Helps us track issues in Production and address it in real time. Helps us pinpoint which team is affected by the issue.

What do you like best about the product?

I like from user perspective is very useful and each user can view and generate alerts pretty easy

What do you dislike about the product?

From admin perspective isn't easy! Specially if you manage multiple index/orgs it's so hard when you need to enroll new users!

What problems is the product solving and how is that benefiting you?

Help very quick to view how our view is going on

What do you like best about the product?

What I like best about Conviva’s Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and user behavior. The platform gives a unified view across metrics like engagement, quality of experience, and audience trends, which makes it much easier to diagnose issues quickly and make data-driven decisions. I also appreciate the scalability and reliability of the platform—it handles large volumes of data efficiently while still delivering actionable insights. The visual dashboards and drill-down capabilities are intuitive, helping both technical and business teams align around the same data.

What do you dislike about the product?

While Conviva’s Operational Data Platform is very powerful, one challenge is that the interface can feel complex for new users, and it takes some time to get familiar with all the features. In addition, some advanced customization and reporting options require extra effort compared to standard dashboards. Occasional data refresh delays or syncing issues can also impact real-time analysis in certain cases.

What problems is the product solving and how is that benefiting you?

Conviva Operational Data Platform helps solve the challenge of monitoring streaming performance in real time by providing visibility into audience behavior, engagement, and quality of experience. Instead of relying on delayed or siloed reports, we can now quickly identify playback issues, understand content performance, and track user journeys in one place. This has benefited us by reducing troubleshooting time, improving decision-making with reliable insights, and enhancing the overall streaming experience for our users, which directly supports customer satisfaction and retention.

What do you like best about the product?

user friendly, accurate data, very fast, nice ui, good customer support.

What do you dislike about the product?

Nothing as of now. I used it for my company platform statistics. It is very helpful as of now

What problems is the product solving and how is that benefiting you?

It shows business kpis. user data

What do you like best about the product?

Allows to have a clear view of of the user experience, integrating all the info necessary to undertand what's going on. Allow deep dive to user level session in an easy way after you understand how it works, we use it everyday in our company

What do you dislike about the product?

It's not easy to get features if it's not a widespread request from multiple customer, it's an expensive product. Not super easy when you start

What problems is the product solving and how is that benefiting you?

Clear view of the user experience and deep down in case of issues

What do you like best about the product?

Provides required information while assisting customers

What do you dislike about the product?

Conviva is good to help there are no dislikes about it

What problems is the product solving and how is that benefiting you?

Many platforms only monitor backend infrastructure or frontend metrics in isolation. Conviva bridges this gap by correlating user experience with backend performance across devices.

What do you like best about the product?

Conviva’s Operational Data Platform delivers lightning-fast, real-time analytics with explainable AI, enabling full-census data capture, instant root-cause analysis, customizable metrics without code, and unified insights across teams—helping organizations optimize quality, performance, and business outcomes efficiently. I appreciate that the Conviva Operational Data Platform provides real-time visibility into customer data, enabling proactive and personalized support to enhance the overall customer experience.

What do you dislike about the product?

One potential drawback is that the platform can feel complex at first, requiring some time and training to fully leverage all its powerful features.

What problems is the product solving and how is that benefiting you?

The Conviva Operational Data Platform is solving the challenge of accessing and analyzing customer data in real time. In many cases, delays in data retrieval or incomplete insights can lead to slower decision-making and a less responsive customer experience. With Conviva, I’m able to monitor live customer interactions, identify issues as they happen, and take immediate action to resolve them.