Sold by: IDfy
ProfileIQ by IDfy helps enterprises onboard customers, merchants, and partners faster and with greater confidence across banking, financial services, insurance, telecom, eCommerce, and staffing. From first touchpoint to verified, decision-ready profile, OnboardIQ orchestrates the entire onboarding lifecycle: identity capture, risk assessment, compliance checks, and reviewer workflows which are configurable for any channel, segment, or market.
Overview
Every enterprise that onboards people or businesses at scale eventually hits the same wall: journeys that were built for one channel don't scale to others, compliance requirements vary by market and segment, fraud slips through at the edges, and operations teams spend more time managing exceptions than driving conversion. ProfileIQ by IDfy is built to solve that problem end to end. It gives enterprises a single platform to design, deploy, and operate onboarding and risk journeys for any customer or partner types like retail customers, SMEs, corporates, merchants, agents, and employees across digital self-serve, assisted branch, and partner-led channels simultaneously.
The platform brings together everything the onboarding and risk lifecycle requires: a no-code journey builder for rapid configuration without engineering dependency, real-time identity capture and verification across documents and biometrics, risk and fraud decisioning embedded directly into the flow, and a reviewer platform for exception handling and manual escalations at volume. A lead management engine tracks conversion end to end across all channels and distribution teams.
Because compliance requirements differ by market, segment, and transaction type, ProfileIQ's rule-based decisioning layer is fully configurable adapting to local regulatory mandates without platform changes or custom builds. Audit trails, data residency controls, and role-based access are built in, not bolted on. The outcome is measurable: faster time-to-revenue on new segments, higher conversion through optimised journeys, lower operational cost per onboarded customer, and a compliance posture that holds across markets. Trusted by 1,500+ enterprises across 10 countries, processing 70M+ verifications every month
Highlights
- One platform for the entire onboarding lifecycle from identity capture and risk decisioning to reviewer workflows and lead tracking, across digital, branch, and partner channels, without rebuilding for each segment or market
- Convert more, drop off less, real-time fraud detection, biometric deduplication, and automated decisioning keep journeys frictionless for genuine customers while blocking risk at the point of onboarding
- Enterprise-grade, globally deployable, API first architecture, configurable data residency, and pre-built integrations to core banking, CRM, and AML systems; 70M+ verifications monthly across 1,500+ enterprises in 10 countries
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Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Fleet on Sleet | Field-level identity verification and onboarding module for mobile workforce management. | $0.10 | |
Journey | End-to-end workflow orchestration module for customer lifecycle management. | $0.10 | |
Back Office | Operational processing module for internal review, case management, and decisioning workflows. | $0.10 | |
Continuous Monitoring | Ongoing entity monitoring module with automated alert and review capabilities. | $0.10 | |
Risk & Data | Risk intelligence module providing data-driven insights and scoring for decision support. | $0.10 |
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Dedicated enterprise customers may have custom commercial terms governed by their Master Service Agreement (MSA), which will supersede this policy where applicable. Refund terms are governed by the applicable Master Service Agreement (MSA) executed with the customer.
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Support
Vendor support
For support and onboarding assistance, please reach out to our team: Email: support@idfy.com Support URL: https://www.idfy.com/contact/
Support includes:
- Integration assistance
- Sandbox access and testing support
- Troubleshooting and issue resolution
- Dedicated account management for enterprise customers
Support is available during business hours with defined SLAs based on the subscription plan.
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