Sold by: IBM Software
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IBM® watsonx Orchestrate® is the single solution to orchestrate AI agents and workflows across your business. Connect effortlessly to 700+ systems to automate tasks, surface insights and speed decisions. Start fast with prebuilt agents for HR, sales, procurement and customer care, or build your own with no code, backed by built-in security and governance.
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Overview
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IBM watsonx Orchestrate: HR automation made easy
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IBM watsonx Orchestrate: AI orchestration
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IBM watsonx Orchestrate + Langflow: build faster
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IBM watsonx Orchestrate observability & governance
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IBM watsonx Orchestrate: agentic workflow builder
IBM® watsonx Orchestrate® brings all your AI agents, workflows and enterprise tools together in one secure solution. It helps you orchestrate work across HR, sales, procurement, customer care and more by automating manual steps, connecting to 700+ enterprise systems and delivering faster, more consistent outcomes. Agents gather data across systems, summarize insights and trigger actions so teams no longer have to jump between tools to move work forward.
Start quickly with prebuilt agents or design your own using no-code or pro-code tools, all with enterprise-grade security and governance.
IBM watsonx Orchestrate adapts to your business, not the other way around. You can choose the foundation models and automation tools you prefer, orchestrate multiple AI agents in a governed environment, and scale seamlessly across hybrid cloud and on-prem systems without rip-and-replace. Business users can create agents through an intuitive no-code experience, while developers extend capabilities with a full agent development kit (ADK). Both work in the same trusted environment with real-time observability and guardrails.
Running on AWS, watsonx Orchestrate gives you the agility to scale quickly, the flexibility to support any use case and the security to keep data protected as automation expands. The result is streamlined work, faster decisions and more time for teams to focus on what matters most while your business runs more efficiently at scale. To purchase Premium plan with data isolation, please Choose contact us .
Highlights
- Orchestrate AI agents and workflows in one solution to automate work and accelerate decision-making by surfacing insights and taking action across your tools.
- Build AI agents your way with no-code or pro-code tools that connect to 700+ business systems.
- Start quickly with prebuilt agents for HR, sales, procurement and customer care, or build your own with no code, ready to scale securely.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Agentic Essentials Edition | 600 Resource Units to run agentic automations and AI assistant interactions. Ideal for getting started with intelligent, goal-driven automation. | $6,000.00 |
Agentic Standard Edition | 6000 Resource Units to create, customize, and scale agentic AI automations and assistants with greater flexibility. | $72,000.00 |
Agentic Premium Edition | 7500 Resource Units to create, customize, and scale agentic AI automations and assistants, now with dedicated data isolation to safeguard sensitive information and meet enterprise-grade security standards. To purchase Premium plan with data isolation, please contact us (https://www.ibm.com/account/reg/us-en/signup?formid=MAIL-data). | $216,000.00 |
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IBM does not give credits or refunds for any prepaid, one-time charges, or other charges already due or paid, except as may be specified in an Agreement.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Technical Support for IBM watsonx Orchestrate will be provided on a best-effort basis in English only and offered during US business hours from 8am to 8 pm ET (excluding US holidays). It can be accessed through the IBM watsonx Orchestrate application at https://dl.watson-orchestrate.ibm.com IBM watsonx Orchestrate Documentation - https://www.ibm.com/docs/en/watsonx/watson-orchestrate/current IBM watsonx Orchestrate Community - https://community.ibm.com/community/user/automation/communities/community-home?CommunityKey=3ad46381-9535-462e-85c9-568b21f4b067 Request a live demo of IBM watsonx Orchestrate - https://www.ibm.com/account/reg/signup?formid=DEMO-dataaiwatsonxorch
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Sumit Kumar S.
Effortless Automation with Seamless AI Integration
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
IBM Watson x orchestrate is impressive because it takes the complexity out of automation and makes it feel intuitive. Instead of relying on heavy coding or multiple disconnected tools, it allows you to delegate tasks in plain language and have AI agents work together seamlessly.
It integrates with existing enterprise systems like Workday, Salesforce, and SAP, so you don’t need to overhaul your infrastructure. What really stands out is its ability to combine generative AI with strong governance, ensuring security and compliance while still being easy to use. In short, it’s a platform that turns automation into a smooth, scalable, and intelligent experience for businesses.
It integrates with existing enterprise systems like Workday, Salesforce, and SAP, so you don’t need to overhaul your infrastructure. What really stands out is its ability to combine generative AI with strong governance, ensuring security and compliance while still being easy to use. In short, it’s a platform that turns automation into a smooth, scalable, and intelligent experience for businesses.
What do you dislike about the product?
While it promises low-code automation, creating advanced workflows often requires a deeper understanding of the platform, leading to a steep learning curve.
Many low sme levels integrations in it are yet to happen like which other than Enterprise level users can use.
Pricing is another concern, as it can become expensive for organizations with large teams. Additionally, there are known technical limitations, such as token refresh failures, inconsistent control transfer in multi-agent setups, and evaluation delays, which can slow down processes.
Many low sme levels integrations in it are yet to happen like which other than Enterprise level users can use.
Pricing is another concern, as it can become expensive for organizations with large teams. Additionally, there are known technical limitations, such as token refresh failures, inconsistent control transfer in multi-agent setups, and evaluation delays, which can slow down processes.
What problems is the product solving and how is that benefiting you?
The product is helping me solve the problem of time-consuming, manual processes that slow down business operations. Before using it, tasks like invoice generation, billing, and payment processing required multiple tools and human intervention, which often led to delays and errors. Now, with AI agents working together, these steps happen automatically and in the right sequence. For example, when a customer configures a product and completes a purchase, the system can validate the order, generate the invoice, process the payment, update records, and even trigger shipping—all without me or my team stepping in. This has made our workflows faster, more accurate, and much easier to scale, freeing up time for strategic work instead of repetitive tasks.
Imran J.
Empowers Experts with AI, But Initial Learning Curve Requires Patience
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
What stands out to me is the ability to transform complex domain expertise into intelligent AI solutions, all without the burden of technical development overhead. I also find the agentic AI features particularly helpful, as they can autonomously carry out multi-step business workflows while upholding professional standards and ensuring regulatory compliance.
What do you dislike about the product?
While IBM watsonx Orchestrate is revolutionary in empowering domain experts, the initial learning curve for professionals transitioning from traditional business tools requires investment. More industry-specific templates and simplified interfaces for complex configurations would make the platform even more accessible to non-technical users. However, the learning investment pays substantial returns in capability gained.
What problems is the product solving and how is that benefiting you?
IBM watsonx Orchestrate addresses the crucial challenge of making AI more accessible, while also driving real business transformation. By connecting domain expertise with AI capabilities, it transforms intricate manual tasks into intelligent, automated workflows. This empowers organizations to harness their most valuable resource—human expertise—on a scale and at a speed that was previously unattainable.
The advantages go beyond improved efficiency; this solution is reshaping the way we tackle complex business challenges and opening up new opportunities for innovation and growth.
The advantages go beyond improved efficiency; this solution is reshaping the way we tackle complex business challenges and opening up new opportunities for innovation and growth.
Leslie M.
Easy Integration and Streamlined AI, But UI Needs Improvement
Reviewed on Oct 26, 2025
Review provided by G2
What do you like best about the product?
I appreciate how easy it is to use and how various tools can be integrated with one another. This really streamlines the overall AI approach.
What do you dislike about the product?
I’m not a fan of the UI, and I find it frustrating that the platform is developing so quickly, with new changes appearing almost every day.
What problems is the product solving and how is that benefiting you?
We are able to implement processes using various agents, which makes things much easier for our customers.
Nicolas M.
Effortless Bot Creation and Streamlined Team Collaboration
Reviewed on Oct 25, 2025
Review provided by G2
What do you like best about the product?
The ease of interaction with business information is impressive — with just a small amount of data, it can understand the client’s needs and provide answers based on business inputs. It greatly helps reduce interactions between multiple teams, as you can create a bot in a short period of time simply by using the interface and a well-prepared business document
What do you dislike about the product?
Right now, I can’t say that there’s anything I particularly dislike about Watsonx. However, I think users need to take on more of a business-oriented role and learn how to fully orchestrate the tool’s potential. That learning curve can be a barrier at the moment, one that is currently being bridged by the involvement of developers.
What problems is the product solving and how is that benefiting you?
It’s helping us build online agents that can answer questions about products, new launches, and step-by-step transaction guides, as well as handle inquiries about locations and service hours. This reduces the FTE workload in our BPO and increases customer attention and response rates.
German A.
Interesting
Reviewed on Oct 09, 2025
Review provided by G2
What do you like best about the product?
I believe this is the best tool for orchestrating and facilitating communication between components within an enterprise.
What do you dislike about the product?
It tends to be more costly when used for short-term implementation within an organization.
What problems is the product solving and how is that benefiting you?
I am orchestrating many services and component technologies within my organization, and I find that it provides strong security and resilience for our business processes.