DX Platform

What do you like best about the product?

Our entire engineering org, especially Engineering Managers, use DX everyday.

The "Work log" report is a great way to visualize the individual day-to-day activities of all team members. Being able to click on each item and have it directly take you to a PR or ticket is convenient and efficient.

The "Breakdowns" report allows us to gain a holistic understanding of the impact of an IC or team. The ability to click into each metric to see the underlying PRs and tickets is a great feature.

The built in DX AI has been very useful to do ad hoc data investigations and easily gaining new insights. Secondarily, being able to take the queries written by the AI and turning it into a report is also time saver.

What do you dislike about the product?

The UI can be a little overwhelming with the amount of data and different reports it throws at you.

What problems is the product solving and how is that benefiting you?

DX helps us understand the impact each of our engineers and teams are making to the org. DX provides the consistent and transparent metrics that we can use to measure and communicate to all our teams. The data and reports DX provides makes sometimes difficult conversations much simpler, clear and consistent. It allows us to continuously set higher and higher goals for our organization.

What do you like best about the product?

DX can quickly give you valuable and actionable insights into your developer experience challenges. You can use both qualitative methods (such as surveys) and quantitative metrics (for example, DORA).

The benchmarks provided by DX are also highly valuable and very difficult to gather on your own. While you could run a survey yourself, the real challenge lies in interpreting the results. DX helps with that.

I like having the ability to explore the data myself and build custom reports. It gives me a good opportunity for some hands-on work as a manager.

I also appreciate that DX is rapidly evolving. We started working with DX more than a year ago, and the progress they have made since then has been huge. This gives me confidence that the platform will continue to improve and reassures me about long-term collaboration.

What do you dislike about the product?

I don't have major points that I dislike, mostly areas for improvements.

For example, in some tools within DX (like Frontline), the focus can lean too much towards individual performance, such as the number of PRs each engineer merged last week.
Personally, I prefer to focus on team-level performance when using a tool like this.
I’d appreciate having the ability to customise the view to emphasise aggregate team performance.

That said, I don’t see this as a broader issue with DX. In fact, their strong focus on team performance was one of the main reasons we chose to work with them.

What problems is the product solving and how is that benefiting you?

DX helps us identify bottlenecks in our software delivery processes, address them and improve efficiency of an engineering org.

What do you like best about the product?

DX provides me with actionable insights into how the Engineering organisation is performing, where friction points exist and if our developer experience improvement initiatives actually work. The AI impact reports cut through the hype and focus on what is really important The combination of qualitative / survey and quantitative data gives context. DX is easy to integrate and roll out. The DX team was there to support us every step along the way. I especially appreciate that the product and its leadership team are rooted in long-term research (e.g. DORA, Accelerate) and DX is created from Engineering Leaders for Engineering Leaders.

What do you dislike about the product?

As the product is evolving quickly, things have broken from time to time or we needed to clarify implementation detail on certain reports with customer support before being able to adopt. All issues were resolved quickly.

What problems is the product solving and how is that benefiting you?

DX helps us to improve our time to market for Engineering work by e.g. giving us insights into and tracking improvements on the Developer Experience, AI adoption / impact, operational topics (e.g. pipeline issues)

What do you like best about the product?

It gives us instant visibility into engineering health with high survey participation and key metrics like DORA and PR throughput, all in a convenient single pane of glass.

What do you dislike about the product?

Even though there's a lot of data (a good thing), it can be tricky to quickly surface the most important trends without a bit of digging.

What problems is the product solving and how is that benefiting you?

DX helps us identify team-level bottlenecks and morale issues early, so we can take targeted action and improve delivery and developer satisfaction.

What do you like best about the product?

DX does a solid job of turning scattered engineering signals (Git activity, CI performance, incident handling, etc.) into a coherent view that supports technical leadership discussions.

It is particularly useful for identifying bottlenecks in areas like PR review time or flaky pipelines. The UI is straightforward, onboarding is relatively quick, minimal friction to get value out of it.

Their customer team has also been responsive when we have hit integration questions.

What do you dislike about the product?

Some of the insights feel generic without additional context, you still need someone with domain knowledge to interpret the data and act on it.

The default metrics assume a certain development workflow, so if you deviate from that, you may need to work around some of the abstractions.

Integration coverage is good for mainstream tools, but support for custom or self-hosted setups could be more flexible.

What problems is the product solving and how is that benefiting you?

DX helps surface friction points in our software delivery process that would otherwise remain anecdotal or invisible. Before using it, conversations around developer productivity or team health often relied on intuition or isolated complaints.

Now that we have a shared, data-informed baseline to track things like cycle time, review delays, or CI reliability, this is helping in prioritizing platform and tooling improvements.