DX Platform

What do you like best about the product?

Ease of use, the constant changes and updates, and time to value. Within 24 hours, we already had value due to the speed of intake from the integrations setup.

What do you dislike about the product?

Some of the out the box features is hard to customize, and the custom reporting isn't as feature rich as it can be. This doesn't take away value, but it slows down adoption.

What problems is the product solving and how is that benefiting you?

Getting clarity in our developer experience and overall SDLC. Being able to drill down into every aspect and find opportunities to optimize and improve. It's also giving the engineers a voice which holds managers and exec accountable to listen and action the areas of concern raised.

What do you like best about the product?

We’ve been using DX for two quarters now. I’ve used different platforms in the past.

DX’s “Core 4” framework provided a consistent way for leadership, EMs, and developers to discuss velocity, quality, and flow. The built-in benchmarks were an eye-opener, especially around code-review turnaround. Showing what “good” looks like and where we could realistically get to has been fantastic.

DX helps us use the quarterly/periodic surveys and organizational snapshots to spot the big trends, then track improvement metrics (like time-to-first MR review) weekly to move the needle. That split (diagnostic vs. improvement) has already made change management much easier.

Another example/feature that DX provides is the Work Log report, which clarified why collaboration spiked at the end of sprints across all our 10+ teams, and the Interactions view helped us pair people more effectively and remove review bottlenecks. Simple nudges (e.g., Slack pings for MR review thresholds) came straight from DX insights.

What do you dislike about the product?

The benchmarks are helpful, though I’d love even finer segmentation (e.g., by company stage, team size, domain, or language/runtime) to make comparisons feel more tailored.

Noting that this would happen with any other platform, but the first month of having DX benefits from a short “metrics 101” to align on definitions (diagnostic vs. improvement, how to read benchmarks, etc). That’s even before you have your first snapshot. DX provides the data, but you’ll still want a light internal primer so teams interpret it the same way.

What problems is the product solving and how is that benefiting you?

I suppose the most important thing DX solves for us is: ut replaces gut-feel with a shared, objective view of engineering health across leadership, managers, and developers.

It has already helped us surface hidden bottlenecks, separate diagnostic snapshots from improvement metrics we can act on weekly, and give EMs and developers the tools to self-triage and set team-owned goals. We’ve used it to accelerate reviews, smooth end-of-sprint crunch, and validate changes like review assignments and Slack nudges.

At the leadership level, DX connects outcomes to investments (GitLab, Copilot/GenAI) and aligns everyone on DORA/SPACE/DevEx benchmarks. So we ship faster, maintain quality, and avoid burnout while putting dollars where they truly move the needle.

What do you like best about the product?

DX makes it easy to dig into our processes and identify bottlenecks quickly. The ability to overlay team feedback with performance data gives us a clear picture of what’s really happening, which we couldn't do previously. I didn't expect it, but the Ask AI reporting has been especially valuable, allowing us to narrow down into exactly the data we care about without extra complexity or time of manually digging through data. The user interface is clean and intuitive, so adoption across the team has been smooth so far.

What do you dislike about the product?

So far we haven't had any issues or downsides that I would highlight.

What problems is the product solving and how is that benefiting you?

DX helps us surface bottlenecks in the development process, track overall engineering improvements, and pinpoint where we have room for improvement. It made team discussions more objective and data-driven. It’s also proven valuable for monitoring and tracking long-term, high-level improvements and compiling data for board or organization-wide reporting. Individual teams can drill down to optimize their own workflows, something our previous tool didn’t support as effectively and one of the primary reasons why we moved to DX.

What do you like best about the product?

Objective metrics and subjective (developers' survey) in one.
Intuitive interface.
Great customer care.

What do you dislike about the product?

Not all metrics are available, but they constantly work on it.

What problems is the product solving and how is that benefiting you?

Makes our developers happier through survey, which is followed by the feeling that you are heard and some positive changes.
Gives us better understanding of the pain points of developers before it strikes.
Allows us to use objective metrics to make smoother achieving musiness goals - better testing, less time to prod, etc.

What do you like best about the product?

Our entire engineering org, especially Engineering Managers, use DX everyday.

The "Work log" report is a great way to visualize the individual day-to-day activities of all team members. Being able to click on each item and have it directly take you to a PR or ticket is convenient and efficient.

The "Breakdowns" report allows us to gain a holistic understanding of the impact of an IC or team. The ability to click into each metric to see the underlying PRs and tickets is a great feature.

The built in DX AI has been very useful to do ad hoc data investigations and easily gaining new insights. Secondarily, being able to take the queries written by the AI and turning it into a report is also time saver.

What do you dislike about the product?

The UI can be a little overwhelming with the amount of data and different reports it throws at you.

What problems is the product solving and how is that benefiting you?

DX helps us understand the impact each of our engineers and teams are making to the org. DX provides the consistent and transparent metrics that we can use to measure and communicate to all our teams. The data and reports DX provides makes sometimes difficult conversations much simpler, clear and consistent. It allows us to continuously set higher and higher goals for our organization.