DX Platform

What do you like best about the product?

DX is an amazing product; it provides deep insights into the productivity and performance of our engineering teams right out of the box. And has also served as a platform to help drive several efficiency initiatives. It's easy to use and was very simple to get up and running. The customer support has been phenomenal, both the account and engineering teams have been very engaged with us throughout. We often use DX metrics reviews in our management meetings and within teams as well.

What do you dislike about the product?

While SQL support is available; I would love to see even more native tooling to help with navigating data easier. Would like the ability to unlock even more value by enabling quick/easy access regardless of skill.

What problems is the product solving and how is that benefiting you?

We monitor typical DORA and other Platform Engineering related metrics; we have also driven good DX usage within our teams so that Managers leverage it in their weekly standups with their teams to review team health metrics as well as reviewing quarterly developer experience surveys.

What do you like best about the product?

The insights provided after taking the snapshots are both valuable and actionable. I found the information to be very helpful in running the operations of my development group. It helps tremendously to improve the sentiment of the people and improve our ways of working. Last but not least is that the response rate is always very high (100% or slightly below) - this can only be because our techies appreciate the tool and purpose.

What do you dislike about the product?

Setting up and integrating all systems to ensure data flows in properly is essential. In addition to our own work, we also depended on consultancy from DX, which, by the way, was excellent.

What problems is the product solving and how is that benefiting you?

The tool provides clear insights into where our developers encounter difficulties, highlighting factors that may reduce their motivation or make their contributions less effective within our operations. Additionally, it offers a transparent view of how our performance compares to industry standards.

What do you like best about the product?

What I like most about DX is how quickly we were able to get value from it - it was up and running within weeks and gave us immediate visibility across our engineering teams. During our POC, we saw a 100% survey response rate, the highest we’ve ever seen. I also appreciate how it blends DORA metrics with real-time feedback to provide a complete view of developer experience. The built-in industry benchmarks help us understand where we stand relative to peers, and the proactive alerts with recommendations are a valuable bonus. We also had an excellent experience with the DX team - our customer success manager, account manager, and program manager were all incredibly responsive and helpful throughout the setup.

What do you dislike about the product?

While DX offers custom reporting, there’s a bit of a learning curve to fully tailor it to different stakeholder needs. As we’re still early in our adoption, we’re also building up historical data, so long-term trends will take time to develop.

What problems is the product solving and how is that benefiting you?

Before DX, I spent too much time piecing together metrics and survey feedback manually. Now, I get a unified, high-level view with actionable insights - saving time and making it easier to support our teams effectively.

What do you like best about the product?

DX has been incredibly easy to use and integrate into our existing workflows. Their support team is consistently responsive and proactive, and the pace at which they ship meaningful improvements is impressive. Beyond the product itself, what really sets DX apart is their thought leadership in developer experience and productivity. The content, research, and frameworks they share have been hugely valuable in shaping how we approach developer experience at Paddle, and in my own understanding of what good looks like in this space.

What do you dislike about the product?

There’s not much to dislike. The only limitation we’ve hit is that the Linear integration isn’t yet as full-featured as the JIRA one, but I know it’s something they’re actively improving.

What problems is the product solving and how is that benefiting you?

DX gives us clear visibility into how efficiently our engineering department is operating — where work is flowing smoothly, and where bottlenecks or friction points exist. It helps us move beyond anecdotal feedback and gut feel by providing data-driven insights into developer productivity and experience. It’s also made it far easier to communicate how engineering is performing to our executive team, using concrete metrics rather than just vibes.

What do you like best about the product?

DX is an easy-to-use platform that allows me to build reports that I find most important for my team. Their in-slack communication is lightning fast, and issue resolution (though rarely needed) is as well.

What do you dislike about the product?

As of right now, DX only offers PM Tool integration with Jira and Linear, neither of which our teams use, so we miss out on some pretty important insights.

What problems is the product solving and how is that benefiting you?

DX allows us to capture insights from our engineers via the quarterly survey, as well as capture metrics to help understand where we can improve in our processes.