DX Platform
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Unified Insights and Outstanding Support Elevate Developer Experience
What do you like best about the product?
DX serves as our primary platform for gathering data about developer experience and productivity. DX has provided us with a single access point and a unified view for data from different platforms. The ease of filtering and slicing by teams and attributes has helped us better understand the performance of different teams. The snapshot feature has enabled us to drive multiple efficiency initiatives and produce measurable impact on developer experience and velocity. Another key feature is the ability to compare our metrics to similar organizations, which has helped us better understand areas that require improvement and simplified our reporting.
These initiatives have been supported by the continuous assistance from the excellent DX Team throughout implementation and beyond. The team is always ready to answer our questions and has helped us align multiple reports to fit our needs.
These initiatives have been supported by the continuous assistance from the excellent DX Team throughout implementation and beyond. The team is always ready to answer our questions and has helped us align multiple reports to fit our needs.
What do you dislike about the product?
The default defect ratio reporting uses a different methodology than our internal innovation and defect tracking processes. While the current approach works for us, we're looking forward to an upcoming feature that will allow us to customize reporting to better align with our specific tracking methods.
What problems is the product solving and how is that benefiting you?
DX solved our developer experience measurement and tracking problem. It allows us to make informed decisions and drive efficiency projects based on data. We can clearly track which initiatives are working and which aren't, enabling us to iterate quickly.
This capability has been particularly critical for measuring the impact of our various GenAI for Engineering initiatives. DX integrated seamlessly with our toolchain and provided the metrics we needed to accurately capture ROI on these investments.
Another key benefit has been gathering accurate feedback from engineering teams specifically about the development process. In the past, company-wide surveys were a constant struggle to capture this information effectively. The targeted comments from engineering teams have already helped us reshape various internal processes and prioritize improvements that matter most to developers.
This capability has been particularly critical for measuring the impact of our various GenAI for Engineering initiatives. DX integrated seamlessly with our toolchain and provided the metrics we needed to accurately capture ROI on these investments.
Another key benefit has been gathering accurate feedback from engineering teams specifically about the development process. In the past, company-wide surveys were a constant struggle to capture this information effectively. The targeted comments from engineering teams have already helped us reshape various internal processes and prioritize improvements that matter most to developers.
Insightful AI Reports and Intuitive Interface
What do you like best about the product?
The AI utilization and impact reports are my favorite. I like to explore how different teams and team members use AI and what impact that usage has on their projects.
The interface is easy to use and intuitive.
The interface is easy to use and intuitive.
What do you dislike about the product?
I haven't been able to find a "Dark Mode" setting. That'd be great.
What problems is the product solving and how is that benefiting you?
We have a custom report for "AI Usage" that helps us analyse AI interactions and score between org members. I look at it a few times a day to know who's a heavy AI user and who I can reach out to ask questions about AI, etc.
Also I use the reports to identify teams using AI, when I find a team using AI heavily and if I know they are using a similar stack, I reach out to share best practices and prompts.
Also I use the reports to identify teams using AI, when I find a team using AI heavily and if I know they are using a similar stack, I reach out to share best practices and prompts.
Empowering Insights and Anonymous Feedback Platform
What do you like best about the product?
I like the insights it provides and that it gives my direct reports a great platform to anonymously give their opinions.
What do you dislike about the product?
I do find the UI hard to navigate at times. Specifically, how to find feedback from my direct reports.
What problems is the product solving and how is that benefiting you?
It helps us as engineering leaders find gaps and pain points within the org. Also, being able to compare to the rest of the industry is insightful.
Straightforward One-Stop Shop for Team Feedback and Growth
What do you like best about the product?
- very straightforward
- one stop shop for getting team feedback, assessing team health, and being able to improve my own managing based upon it.
- I like being able to see industry metrics and that I can see how my team specifically compares to the wider org.
- one stop shop for getting team feedback, assessing team health, and being able to improve my own managing based upon it.
- I like being able to see industry metrics and that I can see how my team specifically compares to the wider org.
What do you dislike about the product?
I'm not a huge fan of having the comments and ratings side by side in the overall view. I think I'd like it more if comments were shown when I clicked on a specific category instead of seeing a comment, having to go look for the category its referring to and then assessing.
What problems is the product solving and how is that benefiting you?
For me, the main benefit and problem its solving is assessing team health. It enables me to get a pulse on how my team and processes are performing and different potential pain points my engineers are facing.
Excellent for Anonymous Team Feedback
What do you like best about the product?
Very good at getting feedback about the team's performance in an aggregated anonymous way
What do you dislike about the product?
It is very rigid in how many days it takes to do things. Like i would love a more lightweight frequent option and a longer term one where i can run it quarterly
What problems is the product solving and how is that benefiting you?
DX provides information about the team's thoughts that they wouldn't necessarily air out to me
I came for the survey features; I stayed for everything else and more
What do you like best about the product?
DX combines the best aspects of your favorite tools for managing software teams. It blends qualitative and quantitative data points, so you can drive the most impactful improvements for your teams.
Their customer success team is also second to none. They do everything they can to ensure you and your teams get full value from their software. They are also very responsive with product feedback. They take a customized approach so that our most specific problems can be solved.
Their customer success team is also second to none. They do everything they can to ensure you and your teams get full value from their software. They are also very responsive with product feedback. They take a customized approach so that our most specific problems can be solved.
What do you dislike about the product?
DX's biggest strength is being able to combine and/or replace a lot of software productivity tools, but then it's also spread thin competing across different software solutions and problem spaces. This may leave you desiring feature parity with the ultra specialized tools (e.g. more dynamic reporting generation). But the customer success team does a great job helping you navigate each problem space to find the right balanced solution for your needs.
What problems is the product solving and how is that benefiting you?
- Identifying productivity and developer experience trends at micro and macro levels
- Streamlining survey feedback to tackle the most impactful issues
- Reducing tool fatigue by consolidating a lot of features
- Streamlining survey feedback to tackle the most impactful issues
- Reducing tool fatigue by consolidating a lot of features
A clear look into engineering health and team success for continuous improvement
What do you like best about the product?
I love the DX platform because it gives me a real-time, holistic view of our engineering health and the underlying dynamics that shape how our teams build. It surfaces meaningful signals — not just metrics — that help me understand where friction exists, where teams are thriving, and where targeted support can drive the greatest impact. With DX, I can partner more effectively with engineering leadership to make data-informed decisions, anticipate challenges before they escalate, and champion the operational and cultural changes that truly move the organization forward. Ultimately, the platform empowers me to focus our energy in the right places, improve how we work, and enable our teams to deliver with greater clarity, confidence, and momentum. We've been able to connect with new platforms we use like Amp and Firebender to track AI adoption very easily, so I'd say ease of use and implementation are also great.
What do you dislike about the product?
The snapshots and reports are very helpful. Sometimes I find it hard to sift through data and slice it by the right attributes. There are a lot of attributes and I find myself having to ask our DX support team to help me get the right comparisons of control groups, etc. They are very helpful and I can always rely on them to support.
What problems is the product solving and how is that benefiting you?
DX helps us understand where engineering teams are thriving and where they're feeling friction. As an AI Enablement program lead and champion at Underdog, I'm very interested in how teams are leveraging AI, and we've been able to adapt our quarterly snapshots to ingest that information easily and pivot our AI enablement strategy accordingly. It not just helps us understand data on org health, it also helps us action them effectively to continuously improve.
All-in-One Dashboard for Actionable Insights
What do you like best about the product?
I appreciate being able to access all the information about delivery, development performance, and various metrics in a single location. Each week, I receive helpful insights that highlight both areas of improvement and aspects that may have declined.
What do you dislike about the product?
At times, I find it difficult to determine whether I have all the necessary data stored in the warehouse.
What problems is the product solving and how is that benefiting you?
This tool helps track both the team's performance and overall mood. It also provides valuable insights into what aspects of our processes, team dynamics, and company culture are working well, as well as highlighting any pain points that need attention.
Insightful Team Metrics That Drive Results
What do you like best about the product?
I love that it gives metrics about our teams
What do you dislike about the product?
Sometimes the data around fist PR can be flakey.
What problems is the product solving and how is that benefiting you?
It’s helping me guide org strategy to help my devs be more efficient
Powerful Insights and Recommendations That Elevate Team Performance
What do you like best about the product?
Insights and recommendations. The tool itself is really powerful and has given me insights into my team that i couldnt get easily before. Team interactions and the new SLA's are two of my favourite features.
What do you dislike about the product?
Some of the reporting is rigid and requires you work for what you're looking for. For example my team pair programs almost by default and because the developer speed is measured by pr's divided by number of devs the performance of my team from a speed perspective doesnt look great. There's no clear of easy way to adjust for this right now. So i have to manually tweak reports to account for it. I have a similar thing for Lead contributions while they are active contributors there commits are far more infrequent due to the nature of their role. This isnt easily factored in. That said the custom reporting and AI tooling mean you can find ways around these things
What problems is the product solving and how is that benefiting you?
Right now its helping us address developer effectiveness and pain points that are causing lag or waste. DX score has replaced our primary success metric in engineering
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