Sold by: Ubicus
Deployed on AWS
i-OmniDesk enhances customer engagement with omni-channel capabilities, AI support, and flexible integration into enterprise contact center workflows.
Overview
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Chat channel interaction
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Voice channel interaction
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Personalization options
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Service Option
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Customizable my menu
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Call interaction demo
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Chat interaction demo
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Product video
i-OmniDesk provides a unified interface for contact center operations by integrating with enterprise CCaaS platforms through their official APIs. It enables seamless embedding into existing desktop environments, offering omni-channel interaction management, AI assistance, and customizable workflows.
The solution is designed to extend and enhance third-party CCaaS systems. Certain functionality requires integration with a compatible CCaaS platform and may have limited utility without such integration.
Highlights
- Unified agent desktop with omni-channel interaction
- API-based integration with enterprise systems
- Supports workflow customization and AI-assisted features
Details
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic_call | basic with call channel | $900.00 |
Basic_call_chat | basic with call/chat channel | $1,020.00 |
Basic_call_chat_email | basic with chat/email channel | $1,140.00 |
Basic_call_chat_email_homepage | basic with call/chat/email/homepage channel | $1,260.00 |
Basic_chat | basic with chat channel | $900.00 |
Basic_chat_email | basic with chat/email channel | $1,020.00 |
Basic_chat_email_homepage | basic with chat/email/homepage channel | $1,140.00 |
Basic_email | basic with email channel | $900.00 |
Basic_email_homepage | basic with email/homepage channel | $1,020.00 |
Basic_homepage | basic with homepage channel | $900.00 |
Dimensions summary
You buy per-user licenses billed under a contract. Pricing splits into two service levels: Basic and Premium. Within each level, you pick a channel bundle covering some mix of call, chat, email, and homepage support. Options range from a single channel to all four combined. You choose the level and channel set that fit your operation, then license the number of users you need. Cost scales with your user count, the Basic or Premium level, and the breadth of channels included in the bundle.
Top-of-mind questions for buyers
A user is one agent account with access to the platform. Features apply per user based on authority level. Each agent handling interactions on a single-view workspace counts as one licensed user. You license the number of agent accounts your operation needs.
Both levels use the same per-user, per-channel bundle structure. Premium adds more operational features on top of the Basic feature set. You pick the level that matches your support operation, then choose your channel bundle and user count within it.
Each dimension bundles a fixed set of channels: call, chat, email, homepage, or combinations. Adding channels means selecting a bundle with a broader channel set. You do not add channels to an existing license; you choose the bundle covering the channels you need.
www.ubicus.co.kr
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
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AWS infrastructure support
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