Sold by: Ubicus
Deployed on AWS
i-OmniDesk enhances customer engagement with omni-channel capabilities, AI support, and flexible integration into enterprise contact center workflows.
Overview
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Chat channel interaction
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Voice channel interaction
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Personalization options
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Service Option
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Customizable my menu
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Call interaction demo
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Chat interaction demo
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Product video
i-OmniDesk provides a unified interface for contact center operations by integrating with enterprise CCaaS platforms through their official APIs. It enables seamless embedding into existing desktop environments, offering omni-channel interaction management, AI assistance, and customizable workflows.
The solution is designed to extend and enhance third-party CCaaS systems. Certain functionality requires integration with a compatible CCaaS platform and may have limited utility without such integration.
Highlights
- Unified agent desktop with omni-channel interaction
- API-based integration with enterprise systems
- Supports workflow customization and AI-assisted features
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic_call | basic with call channel | $900.00 |
Basic_call_chat | basic with call/chat channel | $1,020.00 |
Basic_call_chat_email | basic with chat/email channel | $1,140.00 |
Basic_call_chat_email_homepage | basic with call/chat/email/homepage channel | $1,260.00 |
Basic_chat | basic with chat channel | $900.00 |
Basic_chat_email | basic with chat/email channel | $1,020.00 |
Basic_chat_email_homepage | basic with chat/email/homepage channel | $1,140.00 |
Basic_email | basic with email channel | $900.00 |
Basic_email_homepage | basic with email/homepage channel | $1,020.00 |
Basic_homepage | basic with homepage channel | $900.00 |
Vendor refund policy
Please contact seller sales person for refund details.
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Monday to Friday 9:00 to 6:00
AWS infrastructure support
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