Sold by: iCXeed, Inc
We deliver business process innovation to enhance CX with AI, automation and analytics using native Amazon Connect and AWS solutions. We provide affordable cognitive expertise to help you implement and maintain the latest innovations that help you work smarter, not harder in achieving your CX outcomes. Our services result in a 40% cost reduction in the total cost of operation of your contact centres while also increasing customer satisfaction and driving increased digital adoption.
Sold by: iCXeed, Inc
Overview
Business Process Innovation for Customer Experience Excellence
Delivering contact centre tech innovation with Amazon Connect and AWS. We provide affordable expertise to help you build or optimise your omnichannel contact centre with the latest in customer analytics, AI, and automation.
Your trusted partner to deliver:
- Generative AI
- Knowledge Management
- Agent Assist
- Conversational Analytics
- Automated QA
- PerspectiveCX (advanced analytics for data-driven CX decision making)
Innovation CX advisory:
- Maximise innovation with 200+ AWS services
- Leverage 65+ years founders' expertise
- Stay current on latest AWS updates, releases, and use cases
- CognitiveCX (optimised by analytics, AI, & automation)
Operational excellence:
- Streamlined workflow efficiency and automation
- Improved tech and talent resource utilisation
- Digital first, inteligent experience optimisation
- Work smarter to desired CX outcomes
Highlights
- Technology design meets operational best practice
- 40% increased customer experience efficiency
- Continuous optimisation and innovation
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
- Cognitive business process innovation advisory
- Governance approach cadence with iCXeed founders' oversight
- 24/7 AI-powered maintenance monitoring
- Quarterly system health assessments & audits
- Advanced analytics and performance optimization
- Budget support & ongoing AWS cost optimisations
- Priority incident response
- Dedicated support team For more info: accelerate@icxeed.ai