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About iCXeed, Inc

iCXeed is a business process innovator that helps clients maximize AI, automation, and analytics native within AWS and Amazon Connect. Our cognitive experts range from solutions architects and developers to AI conversational designers and CX process optimisers. Giving added convenience while lowering contact centre operating costs, these solutions include natural language and generative AI, knowledge management, agent assist, automated QA, and advanced reporting and dashboards based on over 65 years of collective experience. Unleash the potential of market-leading digital CX with AWS today.

iCXeed, Inc

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Amazon Connect Accelerated (managed service)

Sold by iCXeed, Inc

We deliver business process innovation to enhance CX with AI, automation and analytics using native Amazon Connect and AWS solutions. We provide affordable cognitive expertise to help you implement and maintain the latest innovations that help you work smarter, not harder in achieving your CX outcomes. Our services result in a 40% cost reduction in the total cost of operation of your contact centres while also increasing customer satisfaction and driving increased digital adoption.

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