Overview
Staffing shortages plague our nation's Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a timely and effective manner, without impacting wait times for emergency calls. No call unanswered.
AgentX is an affordable, scalable, and reliable AI-supported automation tool to help your organization handle any non-emergency calls without the need for additional staff. Our goal is to enable your team to focus on the real emergencies that require first responder expertise.
Highlights
- AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.
- AgentX is fluent in 18 different languages and 27 different dialects - but you only need to know one language to deliver multi-language call support. AgentX also 'speaks' multiple digital channels, including telephone, web, and SMS/text.
- AgentX comes with 24/7 care and feeding included along with extensive online help. It also provides rich analytic tools, providing information you need to see how you are addressing caller needs, volume, and performance measures.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/unit |
|---|---|
AgentX_Flexible Consumption Pricing Text Request by Units | $0.02 |
AgentX_Flexible Consumption Pricing Voice Request by Units | $0.04 |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
AgentX
Introducing AgentX Public Safety Answering Point Solution for Non-Emergency calls. AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
First Release
Additional details
Resources
Vendor resources
Support
Vendor support
Included in your AgentX subscription is 24x7 support.
Additional consulting and tuning available on request. For Support refer to info@paragoncloudservices.com For general inquiries or special pricing considerations, contact us at: +1 720-798-4542 For information, refer to
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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