Sold by: L5.AI
L5 AI.Operated. Managed Services delivers continuous Zendesk platform management, AI agent optimization, and strategic consulting under a flexible monthly subscription. Available in Standard, Professional, and Enterprise tiers, this service covers AI Agent and Copilot management, platform operations and enhancements, governance reviews, training and enablement, and outcome reporting — all executed by a dedicated L5 team. L5 manages both the AI layer and the underlying Zendesk environment so your team can focus on business outcomes, not platform maintenance. Monthly Work Planning Sessions ensure priorities stay aligned to your evolving needs, while regular Service Reviews deliver visibility into ticket deflection rates, SLA compliance, AI resolution rates, and platform health. Built for organizations that want expert-managed AI performance without the overhead of an in-house Zendesk operations team.
Overview
L5 AI.Operated. Managed Services is a subscription-based offering that puts a team of Zendesk experts in charge of your platform's day-to-day operations, AI agent performance, and strategic evolution. Unlike traditional support retainers, AI.Operated. manages both the AI layer, Zendesk AI Agents and Copilot procedures, and the surrounding platform environment simultaneously, ensuring that AI resolution rates are backed by optimized knowledge content, configured integrations, and healthy workflows. This holistic approach means your AI agents continuously improve alongside your platform, not in isolation from it.
Three service tiers; Standard, Professional, and Enterprise, allow organizations to right-size their engagement. All tiers include Platform Operations and Enhancements, AI Agent and Copilot Management, Governance and Outcomes Reviews, Training and Enablement, and Explore reporting. Higher tiers unlock dedicated named consultants, continuous AI tuning and new builds, monthly live training, custom dashboards, and weekly work planning cadences. A structured SLA framework governs response and resolution times across all priority levels.
Every engagement is governed through collaborative Work Planning Sessions and regular Service Reviews, giving your business stakeholders full transparency into work in progress, AI performance metrics, SLA compliance, and platform recommendations. With a minimum one-year subscription and a defined Customer responsibility model, AI.Operated. is built for organizations that are serious about running Zendesk as a strategic, AI-powered service operation.
Highlights
- - AI Agent & Copilot Management Included - Full Platform Operations, Zero Internal Overhead - Three Tiers Built for Enterprise Scale — Standard, Professional, and Enterprise tiers
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Website : https://l5.ai/ Reach out at : info@L5.ai
Software associated with this service
By Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.