Overview
One of the first UK companies to embrace and then extend Amazon Connect back in 2017, Mission Labs has now successfully deployed or provided expertise on Amazon Connect implementations for hundreds of businesses across a breadth of industries and sectors. With client success stories across public sector, retail, BPO, financial services, utilities, travel, transport & logistics, technology and telecoms, our team of Amazon Connect specialists help clients to supercharge their customer experience through a combination of advanced products and services all built around Amazon Connect. Offering a wealth of consultancy, design, development, managed service and complementary software solutions Mission Labs has the expertise, the experience, and the track record to make Amazon Connect migration projects fast, efficient and performant.
Our collaborative, agile approach supports clients through the entire delivery roadmap - starting with solution and requirements workshops including technical audit, security audit, process audit, user stories and a comprehensive solution design - through landing zone development, best-practice Amazon Connect/AWS services implementation, integration development and AI/ML automation design - to testing, training bootcamps, migration support and post-live support. Our aim is always to help clients get the very best out of their Amazon Connect implementation, whilst helping them to become self-sufficient in the day to day management and iteration of their contact centre solution.
With SmartAgent - our omnichannel agent application, and over 60 ready-made integrations in our kitbag, Mission Labs' expertise also spans the broader AWS ecosystem including Amazon Lex, Amazon Polly, AWS Lambda, Amazon Kendra, Contact Lens, Amazon Translate, Amazon CloudFront, Amazon Cognito and Amazon Chime, helping our clients to create intelligent, scalable and feature-rich customer experiences.
Highlights
- Comprehensive solution design, developed in collaboration with the client
- AWS best-practice development and delivery
- End to end approach to configuration, customisation, training and migration
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Mission Labs Professional Services provided on a T&M basis and estimated on a case-by-case basis. All projects are delivered within an agreed Statement of Work (SoW). The approved Solution Design Document creates and defines the sprint delivery structure and timescales. Timescales will vary depending on requirements. The client will be given a dedicated contact person for project delivery.
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