Sold by: TekBay Digital Solutions
AWS Free Tier
Lasius Lite is an AI agent platform for IT support and help desk automation. Deploy multi provider LLM agents that triage and resolve tickets, search your knowledge base, and automate workflows with streaming chat, team workspaces, and a REST API.
Overview
Lasius Lite is a self serve AI agent platform for support and IT operations teams. It lets you build, configure, and run LLM powered agents that understand your tickets, search your knowledge base, and take action across your tools all from one workspace.
Bring your own model. Lasius Lite works across Anthropic Claude, OpenAI, and Google models through a single provider registry with per agent defaults and automatic failover, so you're never locked to one vendor. Add your API keys in the settings UI nothing is hardcoded and your keys are encrypted at rest.
Automate the help desk. Agents can triage incoming tickets, draft and post resolutions, search connected knowledge bases, monitor SLAs, and write results back to systems like Jira. Event driven workflows keep everything moving without manual babysitting.
Built for teams and integration. Multi tenant workspaces keep each team's data isolated. A streaming chat interface, REST API, scoped API keys, and webhooks make it easy to embed Lasius Lite into your existing stack. Security relevant activity is captured in a tamper resistant audit log.
Key capabilities: 1: Multi provider LLM agents (Anthropic, OpenAI, Google) with failover 2: Custom and system agents with per agent tools and instructions 3: Streaming chat UI with rich rendering 4: Ticket triage, resolution, and write back (e.g. Jira) 5: Knowledge base search and SLA monitoring 6: Event driven automation and webhooks 7: Multi-tenant team workspaces with role based access 8: REST API + scoped API keys for programmatic access 9: Encrypted secrets and audit logging
Deploy in minutes, connect your models and tools, and put your agents to work.
Highlights
- Any model, one platform Run AI agents across Anthropic Claude, OpenAI, and Google through a single interface with per agent defaults and automatic provider failover.
- Help-desk automation that acts Agents triage and resolve tickets, search your knowledge base, monitor SLAs, and write results back to tools like Jira.
- Team ready and integratable Multi tenant workspaces, streaming chat, a REST API, scoped API keys, webhooks, encrypted secrets, and tamper resistant audit logging.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
Lasius Lite is offered at no charge ($0). Because subscribing to this product does not result in any charges through AWS Marketplace, there are no payments to refund.
If you no longer wish to use Lasius Lite, you can cancel your subscription at any time from your AWS Marketplace account, and your access will end according to your agreement terms.
For any billing questions, contact us at support@lasius.io .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Lasius Lite Support
Support for Lasius Lite is provided by the Lasius Lite team.
Contact
Email: support@lasius.io
Support & Docs: https://lite.lasius.io
Security Issues: security@lasius.io
What Buyers Can Expect
Channels
Email support for: 1: Onboarding 2: Configuration 3: Deployment 4: Troubleshooting 5: Product documentation is also available.
Support Hours
Monday to Friday: 9:00 AM6:00 PM (GMT+5:45)
Excludes public holidays.
Response Times
New requests are acknowledged within 1 business day. Updates are provided until the issue is resolved. Critical issues (for example, product unavailability) are prioritized with an initial response targeted within 1 business day.
Support Scope
Support covers:
1: Product functionality 2: Account and access issues 3: Deployment support 4: Bug reports
Because Lasius Lite connects to your own LLM provider keys (Anthropic, OpenAI, Google), issues originating from thirdparty model providers are handled on a besteffort basis.
Pricing & Refund Policy
Lasius Lite is a free product ($0).
No charges are incurred. No refunds apply.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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