Overview
Conversations by NLX offers enterprise brands the most comprehensive, end-to-end conversational AI platform for building world-class multimodal, voice, and chat self-service experiences. Sitting at the intersection of conversational and generative AI, the no-code platform makes building, managing, and analyzing all your automated conversations across any combination of channels easy for both technical and non-technical users.
The platform is flexible enough to handle even the most unique enterprise-specific challenges and it integrates with all your channels, systems, and unique business processes. Conversations by NLX also offers customizable analytics and alerting capabilities to eliminate guesswork and offer peace of mind that your customers are getting the best possible automated experience.
Key features include:
- Integrations with Amazon Bedrock, Anthropic, and other Enterprise LLMs
- Improved intent detection accuracy of standard NLPs
- Generative responses from knowledge sources that you trust
- Channel grouping for single-flow multichannel deployment
- Customizable voice, chat, and multimodal self-service experiences
- Seamless personalization for more satisfying conversations
- Generative-AI-powered conversation builder
Highlights
- Design all conversations visually in a simple, no-code canvas
- Build faster and increase intent accuracy with thoughtful generative AI-powered features
- Deploy one-step integrations to Amazon Connect, Amazon Bedrock, Amazon Chime SDK, and Amazon Lex
Details
Features and programs
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Pricing
Dimension | Description | Cost/unit |
|---|---|---|
Chat conversation | Chat conversation | $0.20 |
Voice conversation | Voice conversation | $0.20 |
Multimodal conversation | Multimodal conversation | $0.20 |
Monthly subscription | Monthly subscription fee for access to the platform | $0.00 |
Conversation | Chat, voice, and multimodal AI conversations | $0.20 |
Conversation (Overage) | Overage fee for chat, voice, and multimodal AI conversations | $0.00 |
Vendor refund policy
Since we charge on a Pay-As-You-Go manner, we do not typically offer refunds. We do recognize that special circumstances can occur and we are happy to assist you. Should you feel that you were wrongfully charged, please reach out to support@nlx.ai and we'd be happy to assist you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
You can reach us through the Support page in the NLX platform. support@nlx.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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