Sold by: InvocaÂ
Deployed on AWS
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams. Their platform gathers data from each digital touchpoint and human interaction with deep integrations with leading technology platforms. With this, marketing, sales, customer experience, and ecommerce teams can create better customer experiences with more conversions and higher revenue.
Overview
Invoca is an AI powered revenue execution platform that connects marketing, commerce and contact center teams to orchestrate seamless buyer journeys and deliver the best AI-driven buyer experiences.
By using a comprehensive platform with deep integrations with leading technology platforms revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales.
Invoca's comprehensive revenue execution platforms enable B2C marketing, sales, and contact centers to drive more revenue by connecting the entire buyer journey from the first touch to the final sale. By understanding how online channels like paid media, social, and websites convert customers, marketing teams can optimize their spend, allocate budgets more effectively, and drive more quality leads.
This same data informs contact centers and sales teams as the buyer journey shifts to offline. With visibility into each caller's digital buying journey, contact centers can direct calls to the right agent and start the conversation with an understanding of what the customer needs. This improves the entire buying experience and transforms conversations into seamless, personalized experiences that convert more revenue.
By precisely tracking and connecting the caller's digital and call experiences and extracting data and insights from their conversations using AI to understand and anticipate their needs, Invoca is uniquely positioned to help businesses accelerate revenue growth by:
-Improving conversions and ROAS from search and digital advertising -Automating contact center quality management and improving agent performance -Improving call handling,conversion, and customer experience across all locations.
With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
For more information, visit <www.invoca.com >.
To learn more about how to find the plan that's right for your business, please contact us at partners@invoca.com .
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@invoca.com , for a private offer.
Highlights
- Attribute phone conversions from digital advertising to improve performance, bid optimizations, and ad targeting. Measure digital marketing performance & make better strategic decisions with unified online & offline data.
- Connect phone leads to CRM records & pass call disposition, opportunity stage, & revenue from CRM to Invoca to fuel better optimizations. Enrich customer profile data with phone conversion and caller data to get more accurate customer profiles for optimized audience targeting. Improve ecommerce, online conversions & A/B testing with data on when, where and why website visitors convert via phone call.
- Transform your contact center with Invoca by intelligently routing high-value prospects (bypassing frustrating IVRs) using real-time journey insights to appropriate resources. Empower personalized, efficient conversations with complete digital context, dramatically boosting conversion rates and customer satisfaction. Leverage AI-powered performance scoring to elevate agent coaching and maximize revenue.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Annual Agreement | Quickstart Pricing (Starting At). Custom Available via Private Offer | $10,000.00 |
Custom Annual Agreement | Custom Solutions Available via Private Offer Request | $0.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Please contact a member of our support team at questions@invoca.com or visit our community web page for support resources.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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586 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Rachel H.
User-Friendly, Customizable, Fully Supported!
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
The staff at Invoca is thorough, knowledgeable, responsive, and result-driven. As a daily user of Invoca, I can happily report that the experience is intuitive and user-friendly. I also work alongside other teams who utilize their service differently, and I can attest that the experience is fully customizable. With custom fields, endless routing options, and countless ways to collect data (automated reports are my favorite!), Invoca is a winner!
What do you dislike about the product?
Mass-renaming of the phone label (description) is the only thing I've run into that's not possible from the user's end. However, you can submit a ticket to have their team perform the mass rename.
What problems is the product solving and how is that benefiting you?
The use of automated reports helps my weekly discovery of mis-attributed leads.
The use of custom marketing fields makes this possible.
The integration of fallback destinations allows calls to come through even if the marketing data has not been set up properly.
The use of custom marketing fields makes this possible.
The integration of fallback destinations allows calls to come through even if the marketing data has not been set up properly.
Manufacturing
User Friendly
Reviewed on Sep 17, 2025
Review provided by G2
What do you like best about the product?
Invoca offers excellent support. They assign a dedicated Customer Success Specialist who helps guide us toward achieving our goals using all the tools Invoca provides. There are plenty resources on the website available to assist with implementing backend integrations with other tools and software. The ability to choose between dynamic and static numbers gives us the flexibility to run our campaigns the way we want. The signals we create help us manage reports easily and we are able to react to the issue fast with the alert notification sent to our emails.
What do you dislike about the product?
The transcript can be improved. KPI Dashboard is also limited.
What problems is the product solving and how is that benefiting you?
Invoca helps us by giving insight on the mood of the customers, the questions they are interested in, the demographic of the callers, and the treatment they received from our dealers and agents.
Julia E.
Optimizing Call Performance with Invoca
Reviewed on Sep 17, 2025
Review provided by G2
What do you like best about the product?
Invoca has been instrumental in improving call reviews and performance tracking by providing AI summaries, field analysis, and recording reviews. Its robust reporting and campaign-level error detection have delivered actionable insights that enhance performance across channels while streamlining partnership management.
What do you dislike about the product?
Although Invoca delivers valuable data, its lack of user-friendly design can limit efficiency and ease of use.
What problems is the product solving and how is that benefiting you?
Invoca has been instrumental in enhancing call reviews and performance tracking through AI summaries, field analysis, and recording reviews, while its robust reporting and campaign-level insights streamline partnership management and improve cross-channel results
Lyneta G.
Very intelligent tool
Reviewed on Sep 17, 2025
Review provided by G2
What do you like best about the product?
Call tracking and Call analyzing features are incredibly useful
What do you dislike about the product?
Currently at this time we are very satisfied with the program.
What problems is the product solving and how is that benefiting you?
call tracking is very useful to us so that is a huge benefit and call analyzing is also a huge benefit
Consumer Services
Outstanding Customer Service & Amazing Platform
Reviewed on Sep 14, 2025
Review provided by G2
What do you like best about the product?
The platform is easy to navigate, great customizable dashboards, reports are downloadable and best rep to work with.
What do you dislike about the product?
If a case needed to be created for a specific issue, the way to respond to that case can be viewed in my email inbox but can't respond in there.
What problems is the product solving and how is that benefiting you?
Invoca is helping is understand the volume of calls by platform, understanding the quality of the calls and the integration with the other platforms helps us optimize our calls.