Invoca
InvocaReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
586 reviews
from
External reviews are not included in the AWS star rating for the product.
User-Friendly, Customizable, Fully Supported!
What do you like best about the product?
The staff at Invoca is thorough, knowledgeable, responsive, and result-driven. As a daily user of Invoca, I can happily report that the experience is intuitive and user-friendly. I also work alongside other teams who utilize their service differently, and I can attest that the experience is fully customizable. With custom fields, endless routing options, and countless ways to collect data (automated reports are my favorite!), Invoca is a winner!
What do you dislike about the product?
Mass-renaming of the phone label (description) is the only thing I've run into that's not possible from the user's end. However, you can submit a ticket to have their team perform the mass rename.
What problems is the product solving and how is that benefiting you?
The use of automated reports helps my weekly discovery of mis-attributed leads.
The use of custom marketing fields makes this possible.
The integration of fallback destinations allows calls to come through even if the marketing data has not been set up properly.
The use of custom marketing fields makes this possible.
The integration of fallback destinations allows calls to come through even if the marketing data has not been set up properly.
User Friendly
What do you like best about the product?
Invoca offers excellent support. They assign a dedicated Customer Success Specialist who helps guide us toward achieving our goals using all the tools Invoca provides. There are plenty resources on the website available to assist with implementing backend integrations with other tools and software. The ability to choose between dynamic and static numbers gives us the flexibility to run our campaigns the way we want. The signals we create help us manage reports easily and we are able to react to the issue fast with the alert notification sent to our emails.
What do you dislike about the product?
The transcript can be improved. KPI Dashboard is also limited.
What problems is the product solving and how is that benefiting you?
Invoca helps us by giving insight on the mood of the customers, the questions they are interested in, the demographic of the callers, and the treatment they received from our dealers and agents.
Optimizing Call Performance with Invoca
What do you like best about the product?
Invoca has been instrumental in improving call reviews and performance tracking by providing AI summaries, field analysis, and recording reviews. Its robust reporting and campaign-level error detection have delivered actionable insights that enhance performance across channels while streamlining partnership management.
What do you dislike about the product?
Although Invoca delivers valuable data, its lack of user-friendly design can limit efficiency and ease of use.
What problems is the product solving and how is that benefiting you?
Invoca has been instrumental in enhancing call reviews and performance tracking through AI summaries, field analysis, and recording reviews, while its robust reporting and campaign-level insights streamline partnership management and improve cross-channel results
Very intelligent tool
What do you like best about the product?
Call tracking and Call analyzing features are incredibly useful
What do you dislike about the product?
Currently at this time we are very satisfied with the program.
What problems is the product solving and how is that benefiting you?
call tracking is very useful to us so that is a huge benefit and call analyzing is also a huge benefit
Outstanding Customer Service & Amazing Platform
What do you like best about the product?
The platform is easy to navigate, great customizable dashboards, reports are downloadable and best rep to work with.
What do you dislike about the product?
If a case needed to be created for a specific issue, the way to respond to that case can be viewed in my email inbox but can't respond in there.
What problems is the product solving and how is that benefiting you?
Invoca is helping is understand the volume of calls by platform, understanding the quality of the calls and the integration with the other platforms helps us optimize our calls.
Great Product - Intuitive Design & Functionality
What do you like best about the product?
Invoca's product is straight forward and works as advertised.
What do you dislike about the product?
Hierarchy of Campaigns / Call Pools / Phone Numbers can get tricky to manage.
What problems is the product solving and how is that benefiting you?
Allowing us to connect our digital marketing tactics with conversion success and call valuation.
Powerful AI & Marketing Attribution, Room for More Integrations
What do you like best about the product?
We've been pleased with Invoca's AI analysis, which effectively identifies the percentage of high-quality calls per channel. Their AI analysis and integration with other marketing platforms are particularly valuable. The account representatives are exceptionally friendly and supportive, and the technology is continually advancing. Additionally, we find their level of marketing attribution helpful.
What do you dislike about the product?
Training their AI analysis has been long and tedious. We would also like to see more native integrations with other ad platforms so that we can pass call data back into those ad platforms. They're currently integrated well with Google, although there still are hiccups with that. The Meta integration is a little shaky and they're not natively or seamlessly integrated into as many of the major marketing and advertising platforms.
What problems is the product solving and how is that benefiting you?
we use Invoca to identify which campaigns drive the most opportunities via phone calls. Their AI analysis helps to determine high-quality calls per channel, enhancing our marketing attribution efficiency.
Long time user
What do you like best about the product?
We've been using this call tracking platform for quite some time, and it’s become an essential part of our marketing and sales workflow. The ability to attribute phone calls to specific campaigns and sources has given us a much clearer picture of our ROI. Features like SIP, signal AI and AI-powered transcription help us not only track lead sources but also assess call quality and train our team more effectively. Overall, it’s a powerful, reliable platform that delivers real marketing intelligence. Highly recommended for teams looking to optimize call-based lead generation. The account managers are great at always being available and have quick response times when questions arise.
What do you dislike about the product?
Once you learn the platform its very intuitive but it can be a little intimidating at first.
What problems is the product solving and how is that benefiting you?
Ensuring that our affiliate program is tracked properly so that we can optimize most efficiently to maximize ROI
Flexible platform with an exceptional support team!
What do you like best about the product?
Friendly to use and flexible when it comes to integrating with differente marketing platforms. The customer support teams are solid, they help you get the most out of the platform and guide you through the entire process (implementation and follow up)
What do you dislike about the product?
It’d be way easier to manage signal updates if there was an export/import option—especially when the list gets long
What problems is the product solving and how is that benefiting you?
Their tracking and attribution features make it easy to optimize our marketing campaigns based on actual calls conversions. It’s a must-have for understanding which campaigns are performing best and where to focus our efforts
Good call tracking for healthcare
What do you like best about the product?
Account support depends on your main contact, and our primary contact is fantastic. Technical support can be great too. Our most recent experiences have gone very well.
What do you dislike about the product?
Updating account contract can be a cumbersome, time-consuming process.
What problems is the product solving and how is that benefiting you?
We're able to track calls from a campaign, report on key call metrics, and gather caller info to help us better understand our consumers.
showing 1 - 10