Invoca
InvocaReviews from AWS customer
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Moving into the 21st century
What do you like best about the product?
Invoca has changed the way we coach and score calls. You can quickly and easily see which agents need coaching and can find trends quickly and easily.
What do you dislike about the product?
Getting the signals setup where you have all of the phrases needed takes lots of time and tweaking.
What problems is the product solving and how is that benefiting you?
We were unable to pull and find inbound calls quickly and easily before Invoca. We are not much more efficient in coaching and scoring calls.
Great call tracking platform with a lot of potential
What do you like best about the product?
Great platform providing informative call center insights. The account management (Sara Cummings) and onboarding teams (Ryan Marvel) are very friendly and extremely helpful when presented with questions and given program requests. They are always responsive and engaged.
What do you dislike about the product?
Recent experiences when Invoca related to platform enhancements have not been the most smooth.
The last two years, Invoca has presented new functionality that other clients have used and when attempting to partner on the technology build, Invoca's tech team has pivoted in building the functionality to the finish line. The overall default message after continued collaboration is that its a "beta" product and will check in the following year.
First, in 2024 when working towards adding web lead call tracking which Invoca highlighted another telecom/satellite company uses.
Then in 2025 for audio call file ingestion via sFTP.
Our team understands that internal priorities may change, however its been a little frustrating that the communication has not been completely transparent; especially since a new order form was signed which included optimizing these increased services.
The last two years, Invoca has presented new functionality that other clients have used and when attempting to partner on the technology build, Invoca's tech team has pivoted in building the functionality to the finish line. The overall default message after continued collaboration is that its a "beta" product and will check in the following year.
First, in 2024 when working towards adding web lead call tracking which Invoca highlighted another telecom/satellite company uses.
Then in 2025 for audio call file ingestion via sFTP.
Our team understands that internal priorities may change, however its been a little frustrating that the communication has not been completely transparent; especially since a new order form was signed which included optimizing these increased services.
What problems is the product solving and how is that benefiting you?
Dynamic online inbound customer call tracking
Call data for franchise organization
What do you like best about the product?
Great support, good data available, large product suite, sophisticated capabilities
What do you dislike about the product?
Often feel like we are being upsold to get access to additional features
What problems is the product solving and how is that benefiting you?
Call tracking and data generating
Invoca Review Q3Y25
What do you like best about the product?
Customer service and hands on support from Invoca. We meet with Mallory once a week and she's readily available and very proactive about providing video tutorials and walk throughs.
What do you dislike about the product?
Visibility into billing process - was a little complex to not have monthly invoicing like other vendors.
What problems is the product solving and how is that benefiting you?
Invoca provides transparency into what customer calls look like. By using these cues, we're able to integrate the actions into our SA360 goals.
shining [dynamic, TFN-changing] light into dark corners
What do you like best about the product?
Signal AI is a nice touch that can add helpful context to otherwise boring numbers.
What do you dislike about the product?
Should be easier and/or more intuitive to find metadata about specific Invoca TFNs, regardless of whether they're dynamic or static.
What problems is the product solving and how is that benefiting you?
Invoca gets us closer to end-to-end attribution by allowing us to better understand the digital contributions of specific campaigns.
Excellent Support & Collaboration
What do you like best about the product?
Our Account Manager, Danielle is very responsive and collaborative. She is always willing to help us optimize our account to achieve better performance. Danielle is very knowledgeable about call tracking and how to best use Invoca tools to support our business.
What do you dislike about the product?
I would not say "dislike". There are some technical enhancements that we are excited to see in the future.
What problems is the product solving and how is that benefiting you?
We use Invoca to track and help attribute our phone call revenue. using Invoca has given us better insights into revenue attribution and allows us to optimize our bidding and improve performance.
Thorough and Professional
What do you like best about the product?
I really enjoy having Invoca as a tool for our team and for our hospital teams. We are finding this to be an incredible resource to improve our client service. I am using this on a daily basis to support the teams I work with. Tania has been instrumental in ensuring that we are comfortable with the processes and how the platform works and strives to find all of the ways they can to help make using the platform easy and seamless within our teams. The work that the Invoca team has done to continue to shape the platform for us has been timely, thorough, and professional.
What do you dislike about the product?
There are still some limitations and some things that will take more time before we can fully use it for what we are envisioning down the road. It is understood that AI can take some time to become easier, we are patient as we work through the signals.
What problems is the product solving and how is that benefiting you?
The program is allowing me to have a deeper insight to what clients are hearing in our hospitals and how they may be perceiving the hospital prior to their visit.
Love it!
What do you like best about the product?
It's very easy to use! Data is easy to understand and I rarely run into any issues.
What do you dislike about the product?
I really don't have any complaints about Invoca.
What problems is the product solving and how is that benefiting you?
Being able to track leads and appts and see where they came from!
Wonderful analytics and tracking
What do you like best about the product?
I use Invoca every day and my favorite thing about it is all the analytics and tracking I have access to. I also appreciate it being so easy to learn and use.
What do you dislike about the product?
Invoca is the only call tracking platform I have used, so I don't have a direct comparison, but I do wish I could export the data as a PDF/graphic instead of just as a set of data.
What problems is the product solving and how is that benefiting you?
Invoca is allowing us to improve our call center conversations. It is also providing us with call tracking for our conversations with current and prospective customers - this allows us to improve our products and services based on direct feedback.
AI-powered conversation intelligence to help the buying journey to drive revenue growth
What do you like best about the product?
Invoca is recognized for its capabilities in call tracking and analytics, which empower businesses to understand customer interactions and optimize their marketing efforts. One of its standout features is the ability to seamlessly integrate call data with various marketing tools, allowing companies to gain valuable insights into their campaigns' effectiveness. Additionally, Invoca's focus on providing actionable analytics helps businesses enhance their customer experience by enabling them to make data-driven decisions. Ultimately, these strengths contribute to improving marketing performance and driving revenue growth for businesses utilizing the platform.
What do you dislike about the product?
some users may express concerns about certain aspects of platforms like Invoca, such as pricing, the complexity of integrating with other systems, or the learning curve associated with using advanced features. It's important for users to evaluate how well a tool fits their specific needs and to consider reviews and experiences from other customers when assessing any platform.
What problems is the product solving and how is that benefiting you?
integration
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