Digital Transformation with Deloitte and Salesforce

Deloitte collaborates with global brands across various Consumer sectors, including Automotive, Consumer Products, Retail, and Transportation, Hospitality & Services, to develop cutting-edge strategies for the near future. Through our partnership with Salesforce, we utilise proprietary data and advanced technology to strengthen the connection between clients and consumers.

In the Financial Services sector, Deloitte's specialists provide comprehensive solutions for Banking & Capital Markets, Insurance, and Investment Management, employing a human-centered approach to digital transformation in collaboration with Salesforce.

The Energy, Resources & Industrials team offers integrated solutions to sectors like Oil, Gas & Chemicals, Power, Utilities & Renewables, Mining & Metals, and Industrial Products & Construction, leveraging deep industry expertise and a global network.

Committed to enhancing public outcomes, Deloitte, in collaboration with Salesforce, addresses complex challenges in the Government & Public Sector, developing relevant and sustainable solutions.

In the Life Sciences & Health Care industry, Deloitte and Salesforce jointly provide innovative solutions to help organisations maintain competitiveness amid rapid transformations.

Finally, in the Technology, Media & Telecommunications sector, Deloitte, known for shaping leading TMT brands, collaborates with Salesforce to empower these brands to thrive in the digital world.

Commerce

• The COVID-19 pandemic has underscored the importance of digital acceleration in B2C and B2B businesses. Salesforce and Deloitte Digital offer a rapid transformation, leveraging Salesforce Commerce Cloud to establish online channels in as little as two to five weeks. This solution integrates payment, tax, shipping, and order processing to create a fully operational digital commerce system.

Service

• Meeting the increasing demand for fully functional service organisations, Deloitte Digital uses state-of-the-art Salesforce solutions to provide responsive and personalised ecosystems. By deploying solutions that address urgent business needs and scale to demand spikes, we enhance the connection between agents and customers, preventing workforce dissatisfaction and ensuring customer satisfaction.

Sales

• Deloitte Digital's sales transformation capabilities reimagine the customer journey through analytics, digital enablement, and performance management. By employing the right sales methods and digital tools, organisations can better understand customer needs, delivering the experiences customers demand and positioning themselves for success in the future of sales.

Marketing

• Utilising Salesforce Marketing Cloud, Deloitte Digital helps Chief Marketing Officers create insight-driven engagement, increase customer loyalty, and achieve profitable growth. Regardless of the industry, focusing on elevating the human experience allows businesses to build and maintain strong customer relationships as preferences and expectations evolve.

MuleSoft

• Recognised as the Global MuleSoft Partner of the Year, Deloitte Digital collaborates with MuleSoft to create innovative customer experiences. In a rapidly evolving technology landscape, we empower CIOs and technology leaders to stay ahead of the competition by connecting to data, leveraging disruptors, and creating transformation opportunities for the business.

Data Cloud

• Leveraging Data Cloud, Deloitte Digital delivers unparalleled solutions for our clients, seamlessly integrating vast amounts of customer data to generate actionable insights. Salesforce Data Cloud enables us to unify disparate data sources, creating a single source of truth that drives personalised customer experiences and informed decision-making. Through advanced analytics and AI-powered predictions, we help businesses identify key trends and opportunities, optimising their marketing strategies, sales processes, and customer service operations. By harnessing the power of Salesforce Data Cloud, we empower our clients to stay ahead in an increasingly data-driven world, ensuring they achieve their strategic objectives with precision and efficiency.

Platform

• Within Platform cloud, our key focus is the Trusted Services that prioritise privacy, ensure compliance, and uphold robust data governance. We combine the knowledge of Deloitte’s Cyber and Privacy teams with our Salesforce practice to ensure our clients remain compliant and are prepared for the future predicted legislative changes. With Net Zero Cloud, organisations can effortlessly manage their environmental footprint and meticulously track their progress towards achieving net zero. Our solutions provide comprehensive support, enabling clients to maintain regulatory compliance while driving sustainability initiatives, ensuring they meet their environmental goals with precision and transparency.