Backflipt Lumen FileView : AI Visibility & SLA Guardian - Axway MFT/B2Bi

Picture this: It's another morning, and your inbox is already filling with escalations from partners about delayed or missing files. You're the one scrambling through Axway logs, piecing together what went wrong, while business grinds to a halt. What if Agentic AI could eliminate those fire drills, know precisely where every file is, confirm arrivals in seconds, and catch SLA slips before they trigger penalties or strain relationships?

Lumen FileView delivers that transformation, with Galileo, an agentic AI companion powered by AWS Bedrock foundation models, turning your Sentinel-fed logs into actionable intelligence that saves hours of manual hunting and prevents costly disruptions.

Connect once to your Axway Sentinel backend and empower your team to achieve more with less effort. Galileo uses agentic AI to interpret natural language queries with Bedrock's secure large language models, delivering immediate insights that drive tangible business outcomes:

Rapid File Tracking and Confirmation: Save precious time by instantly verifying file arrivals, sources, and statuses, no more digging through logs. Quickly confirm if a critical transfer landed, identify its origin, or summarize daily activities to ensure nothing falls through the cracks.

Partner Relationship Analysis: Uncover behavioral patterns in transfers to strengthen ties and spot red flags early. Analyze volumes, frequencies, and failure rates by partner, client, or business unit, revealing if recurring issues signal deeper business problems, SLA risks, or potential penalties that could erode trust and revenue.

Advanced Pattern Detection for Proactive Planning: Study traffic trends, peak periods, and anomalies to optimize operations and plan downtime effectively. Identify the busiest routes, least active accounts, or unusual states in transfers to forecast bottlenecks, allocate resources more effectively, and minimize service interruptions.

Troubleshooting and Issue Resolution: Slash resolution times by pinpointing failure causes without sifting through errors manually. Get AI-guided fixes for common problems, from protocol mismatches to routing glitches, turning reactive firefighting into swift, informed action that keeps your pipelines flowing. But insights alone aren't enough. Lumen FileView puts control in your hands. Build custom dashboards on the fly that mirror your unique workflows, using parameters like partner names, routes, file metadata, and statuses. Visualize trends with line graphs for volume over time, pie charts for sensitivity breakdowns, or clustered bars for partner comparisons. Galileo even auto-generates them via simple requests, highlighting risks before they impact your day.

Spotlight: On-Demand Custom Alerts for Zero Disruptions. Never let an SLA breach catch you off guard. Create and deploy custom alerts instantly for any scenario. Define rules for partner-specific schedules, file sizes, attributes, or metadata (e.g., "Notify if Partner X's payment file over 500 MB is late by 15 minutes "). Galileo's agentic AI monitors in real time, sending immediate notifications via email, Microsoft Teams, or Slack, while automatically creating ServiceNow tickets to mobilize your team. This on-demand setup proactively resolves issues, averts penalties, and safeguards your partner relationships by ensuring every transfer meets expectations.

No prompts or data ever leave your AWS VPC, guaranteeing full compliance with HIPAA, GDPR, PCI DSS, and your governance standards.

Key capabilities you will use every day

Natural language insights powered by Bedrock, delivering context-aware analysis across transfers, routes, metadata, and attributes for faster decision making

Custom dashboards built by business users, with AI-assisted visualizations like line graphs, pie charts, and clustered bars, no SQL or scripting

On-demand custom alerts for SLA monitoring, with configurable rules, multi-channel notifications (email, Teams, Slack), and automated ServiceNow ticketing

On-demand and scheduled executive-ready reports delivered by email

Complete audit trail of every insight, dashboard, and alert for compliance reporting, enabling deep dives into patterns like transfer counts or content expressions Deployment & security, built for the enterprise

100% Bring Your Own Cloud (BYOC): Docker container with CloudFormation template deploys in under 30 minutes Runs entirely within your AWS VPC and account, you retain full ownership and control. Utilizes native AWS security services and Bedrock private inference endpoints.

Transparent, pay-as-you-go pricing based only on the EC2, EFS, and Bedrock resources consumed. Stop letting file transfers control your day. Start controlling them.