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    Zammad

     Info
    Free Trial
    AWS Free Tier
    This product has charges associated with it for seller support. Zammad is an open-source helpdesk and customer support software that enables organizations to efficiently manage customer inquiries and communications across various channels, including email, chat, phone, and social media.

    Overview

    Zammad on Ubuntu 24.04 with maintenance support by ATH. This is a repackaged open source software product wherein additional charges apply for support. Zammad is a comprehensive, open-source helpdesk and customer support platform designed to streamline the management of customer service processes. With its user-friendly interface and powerful features, Zammad allows organizations to handle customer inquiries, support tickets, and communications from multiple channels such as email, chat, phone, and social media. The platform offers extensive customization options, making it adaptable to various business needs. Zammad also integrates seamlessly with a wide range of third-party applications, providing enhanced functionality and improving overall service efficiency. Whether for small businesses or large enterprises, Zammad empowers teams to deliver exceptional customer support while maintaining a high level of organization and productivity.

    Highlights

    • Zammad consolidates customer inquiries from various channels, including email, chat, phone, and social media, into a single interface, making it easier for support teams to manage and respond to requests efficiently.
    • Zammad allows users to create custom workflows and automation rules, streamlining repetitive tasks and ensuring that tickets are routed to the right team members, improving response times and overall productivity.
    • Zammad provides robust reporting and analytics tools that help organizations track key performance metrics, monitor support team performance, and gain insights into customer interactions, enabling data-driven decision-making.

    Details

    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Ubuntu 24.04

    Typical total price

    This estimate is based on use of the seller's recommended configuration (m4.large) in the US East (N. Virginia) Region. View pricing details

    $0.18/hour

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Free trial

    Try this product at no cost for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (21)

     Info
    Instance type
    Product cost/hour
    EC2 cost/hour
    Total/hour
    t2.micro
    AWS Free Tier
    $0.01
    $0.012
    $0.022
    t2.small
    $0.08
    $0.023
    $0.103
    t2.medium
    $0.08
    $0.046
    $0.126
    t2.large
    $0.08
    $0.093
    $0.173
    t2.xlarge
    $0.08
    $0.186
    $0.266
    t2.2xlarge
    $0.08
    $0.371
    $0.451
    t3.nano
    $0.08
    $0.005
    $0.085
    t3.micro
    AWS Free Tier
    $0.08
    $0.01
    $0.09
    t3.small
    $0.08
    $0.021
    $0.101
    t3.medium
    $0.08
    $0.042
    $0.122

    Additional AWS infrastructure costs

    Type
    Cost
    EBS General Purpose SSD (gp3) volumes
    $0.08/per GB/month of provisioned storage

    Vendor refund policy

    No Refund

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Version release notes

    Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.

    Additional details

    Usage instructions

    After successful launch wait for 60 seconds and then Connect your virtual machine via SSH using username "ubuntu". To Access your application : Step 1: Hit of Browser: http://<Public_IP> and follow On-screen Instructions.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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