Overview
Zammad on Ubuntu 24.04 with maintenance support by ATH. This is a repackaged open source software product wherein additional charges apply for support. Zammad is a comprehensive, open-source helpdesk and customer support platform designed to streamline the management of customer service processes. With its user-friendly interface and powerful features, Zammad allows organizations to handle customer inquiries, support tickets, and communications from multiple channels such as email, chat, phone, and social media. The platform offers extensive customization options, making it adaptable to various business needs. Zammad also integrates seamlessly with a wide range of third-party applications, providing enhanced functionality and improving overall service efficiency. Whether for small businesses or large enterprises, Zammad empowers teams to deliver exceptional customer support while maintaining a high level of organization and productivity.
Highlights
- Zammad consolidates customer inquiries from various channels, including email, chat, phone, and social media, into a single interface, making it easier for support teams to manage and respond to requests efficiently.
- Zammad allows users to create custom workflows and automation rules, streamlining repetitive tasks and ensuring that tickets are routed to the right team members, improving response times and overall productivity.
- Zammad provides robust reporting and analytics tools that help organizations track key performance metrics, monitor support team performance, and gain insights into customer interactions, enabling data-driven decision-making.
Details
Typical total price
$0.18/hour
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.01 | $0.012 | $0.022 |
t2.small | $0.08 | $0.023 | $0.103 |
t2.medium | $0.08 | $0.046 | $0.126 |
t2.large | $0.08 | $0.093 | $0.173 |
t2.xlarge | $0.08 | $0.186 | $0.266 |
t2.2xlarge | $0.08 | $0.371 | $0.451 |
t3.nano | $0.08 | $0.005 | $0.085 |
t3.micro AWS Free Tier | $0.08 | $0.01 | $0.09 |
t3.small | $0.08 | $0.021 | $0.101 |
t3.medium | $0.08 | $0.042 | $0.122 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
After successful launch wait for 60 seconds and then Connect your virtual machine via SSH using username "ubuntu". To Access your application : Step 1: Hit of Browser: http://<Public_IP> and follow On-screen Instructions.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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