Overview
Make the most of running your mission-critical systems on AWS. ClearPath Managed Services leverage the strengths and expertise of the services and operational practices of our ClearPath operations and AWS cloud operations teams. Unisys provides the following AWS public cloud operations, ClearPath MCP operations and administration functions according to the agreed-upon performance objectives and service-level targets:
a. Automation b. ITIL framework standard processes i. Monitoring and event management ii. Incident management iii. Problem management iv. Change management v. Service request management vi. Service-level management (Service-level agreements and operational-level agreements) vii. Service reporting viii. Patch management
As part of the managed services, the cloud services team provides operational support by managing the AWS infrastructure, while the ClearPath Forward services team manages the ClearPath operations and applications. All tickets associated with incident, problem, change and service request activities are routed to Unisys Cloud and MCP operations personnel via entry into the Unisys ITSM system.
This integrated approach ensures your entire cloud ecosystem — from AWS infrastructure to ClearPath applications, is efficiently managed and optimized for performance and reliability — so you can focus on your core business objectives.
Highlights
- Run your ClearPath applications smoothly without maintaining in-house ClearPath expertise. Our managed services team brings deep knowledge of ClearPath and AWS environments, helping your mission-critical applications perform optimally in the cloud.
- Benefit from round-the-clock support with our global team. Our onshore and offshore resources provide 24/7 availability, ensuring your systems run smoothly. Get the best of both worlds: local expertise and global coverage, all tailored to your specific needs.
- Enjoy flexible scaling that fits your business. Whether you're a small operation or a large enterprise, ClearPath Managed Services adapts to your requirements. Our scalable solutions grow with your business, providing the right level of support at every stage of your cloud journey.
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Vendor support
Pre-engagement support through email and conference calls to determine timelines, required participants, required input data, and expected deliverables. Statement of Work will be delivered and executed upon which will include any post-engagement support and its process.
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