Make the most of running your mission-critical systems on AWS. ClearPath Managed Services leverage the strengths and expertise of the services and operational practices of our ClearPath operations and AWS cloud operations teams. Unisys provides the following AWS public cloud operations, ClearPath MCP operations and administration functions according to the agreed-upon performance objectives and service-level targets:

a. Automation b. ITIL framework standard processes i. Monitoring and event management ii. Incident management iii. Problem management iv. Change management v. Service request management vi. Service-level management (Service-level agreements and operational-level agreements) vii. Service reporting viii. Patch management

As part of the managed services, the cloud services team provides operational support by managing the AWS infrastructure, while the ClearPath Forward services team manages the ClearPath operations and applications. All tickets associated with incident, problem, change and service request activities are routed to Unisys Cloud and MCP operations personnel via entry into the Unisys ITSM system.

This integrated approach ensures your entire cloud ecosystem — from AWS infrastructure to ClearPath applications, is efficiently managed and optimized for performance and reliability — so you can focus on your core business objectives.