Sold by: Cyara
Deployed on AWS
Cyara simulates real customer interactions and engages with you just as a customer would. This enables us to assure your systems are performing as designed.
4.7
Overview
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed.
The Cyara Automated CX Assurance Platform enables organizations to:
- Enable Agile and DevOps methodologies
- Reduce defects and unplanned work
- Provide flawless, defect-free customer experiences
The Cyara Automated CX Assurance Platform includes Cyara Velocity, Cyara Cruncher, Cyara Voice Assure, Cyara Pulse, Cyara Botium AI, Cyara ResolveAX and Cyara CentraCX and supports CX development and operations with the ability to:
- Automatically document existing IVRs and create models of your current call flows
- Automate functional and regression testing
- Run load and performance tests to assure your systems perform at scale
- Monitor your CX from the customer's and agent's perspective, ensuring that your applications are performing as designed.
- Automate proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution.
- Proactively and easily gather and understand the voice of customers across voice, digital and conversational AI channels.
To tailor a solution for your unique requirements, contact awspartner@cyara.com to discuss a private offer.
Highlights
- Accelerate time to market with development cycles that are 40%-70% shorter
- Reduce testing time by 80%
- Improve quality with increased test coverage by 800%
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Contact Center
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In Observability, Monitoring and Observability
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100
In Testing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Automated IVR Documentation and Modeling
Automatically documents existing IVRs and creates models of current call flows
Functional and Regression Testing Automation
Automates functional and regression testing across customer experience systems
Load and Performance Testing
Runs load and performance tests to assure systems perform at scale
Real-time Customer Experience Monitoring
Monitors customer experience from customer and agent perspectives with real-time issue identification
Multi-channel Voice of Customer Analysis
Gathers and analyzes voice of customers across voice, digital, and conversational AI channels
End-to-End Performance Monitoring
Continuous monitoring of the complete communication chain including agent feedback, softphone events, softphone logs and environmental data with real-time detection of change impacts.
Synthetic Testing and Load Testing
Generation of real calls to validate customer experience and perform load testing to verify performance at predicted peak volumes.
Audio Quality and Network Performance Analysis
Continuous monitoring of network performance and audio quality with trend comparison over time and early issue detection.
Browser-Based Data Collection
Low-code deployment through browser extension for data collection, agent issue reporting and agent alerting capabilities.
Unified Performance Insights
Aggregation of data from every call, agent feedback and AWS systems to provide real-time performance visibility and optimization recommendations.
Generative AI-Driven Test Automation
AI Blueprint technology that autonomously navigates applications and generates thousands of test scripts within minutes, adapting to application changes without requiring manual maintenance.
Multi-Platform Application Testing
Support for testing websites, web-based applications, mobile applications, and platform-based applications including Salesforce and ServiceNow through autonomous and scripted approaches.
Self-Healing Test Automation
Machine learning-assisted test creation with fallback accessors that adapt during test execution and self-healing capabilities to reduce test maintenance overhead.
Comprehensive API and Microservices Testing
Drag-and-drop test design for API-based functionality testing, with IDE support for advanced microservices, database, IoT, and multi-level dataset testing scenarios.
Continuous Integration and Parallel Test Execution
Data-driven test execution triggered on-demand, on schedule, or via CI/CD pipeline integration, with automatic test node scaling for massively parallel execution and cross-browser capabilities.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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Standard contract
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Customer reviews
Mohini G.
Cyara powers trust for organizations in their Automated CX & IVR testing journey.
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
Automated CX Testing tool from Cyara has improved our testing of customer communication flows. Cyara’s biggest benefit is that we no longer have to rely as heavily on manual testing of IVR and conversational flows. Having automated test scenarios allows us to quickly validate call journeys, failures and changes before pushing to production.
What do you dislike about the product?
Having a large test environment makes maintaining multiple scenarios and test cases challenging. It’s important to have organization and ownership of those test cases.
What problems is the product solving and how is that benefiting you?
Cyara addressed our need to manually test very complex customer journeys. Previously, we would spend a lot of time validating IVR flows and customer interactions, with the possibility of not finding issues.
Recommendations to others considering the product:
To improve the management of test cases, consider implementing a centralized system for tracking and updating scenarios. Regular reviews and updates can help maintain the relevance and accuracy of test cases.
Anvi M.
Cyara Streamlines IVR QA by Rerunning Critical Call Scenarios Fast
Reviewed on Aug 30, 2026
Review provided by G2
What do you like best about the product?
For me the largest benefit is eliminating having to manually run the same IVR flows over and over again. We have a ton of call paths, transfers, and menu options. Manually doing it all can get tiresome fast. With Cyara I'm able to simply rerun my critical scenarios after a change, then investigate where the failure occurred. It cuts down on QA time significantly.
What do you dislike about the product?
Building/maintaining your tests can be a patience tester at times. Especially when your call flow changes frequently. Sometimes a failing test may even require some detective work to determine if the problem is with the application or just the way you had your test configured. There was also a bit of a learning curve with the interface.
What problems is the product solving and how is that benefiting you?
We use Cyara primarily for catching issues within IVR and call-routing flows before going to production. Manual testing of multiple call scenarios was very time consuming. Some of the smaller paths would often be overlooked. With Cyara we're able to test more scenarios during regression testing. Finding routing issues, prompt issues, transfer issues, or response issues earlier helps me as a Quality Engineer sleep better at night before release.
Priya P.
Cyara Makes Automated Regression Testing Clear and Reliable
Reviewed on Aug 26, 2026
Review provided by G2
What do you like best about the product?
I use Cyara daily to mimic how real users navigate, validate our conversational chat widgets, and stress test how our frontend UI handles load fluctuations and edge case scenarios. What I love most is the ability to run automated regression tests with crystal clear failure insights. I can immediately see if a change caused a conversational failure, validate API response passoffs, and debug UI flow issues before deploying to staged or production environments.
What do you dislike about the product?
Creating extremely detailed, branching conversational test cases was slightly overwhelming at first. As I became more experienced building custom campaigns.
What problems is the product solving and how is that benefiting you?
Cyara helps me eliminate manually checking every customer journey flow and avoids nasty surprise chatbot bugs. Before Cyara, I used to manually click through every user flow-path, form submission, and chat response to ensure our application did not break during a release.
Yogesh S.
Powerful automated testing and monitoring for complex omnichannel routing
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
Managing complex customer journeys across web, IVR, and chatbots requires a massive amount of QA effort. Cyara completely changes our workflow by automating functional and regression testing throughout the development lifecycle. We leverage Cyara Velocity, which automatically discovers our existing IVR infrastructure to create a visual map of current call flows, drastically reducing manual script creation. Additionally, the Cyara Botium platform is fantastic for optimizing our conversational AI. It simulates chat typos, voice accents, and background noises to evaluate natural language processing (NLP) accuracy from every angle. Using these automated tests has reduced our overall IVR testing time by up to 90% compared to our old manual methods.
What do you dislike about the product?
While the platform promotes a no-code interface for designing automated tests, configuring complex, high-volume load testing scenarios using Cyara Cruncher still carries a steep learning curve for newer developers. Integrating the automated test scheduling deep into a custom CI/CD pipeline requires significant upfront configuration, especially when mapping out highly complex omnichannel edge cases.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves is the severe bottleneck of manual QA testing. Manual test script creation used to be the single most time-consuming step in our development cycle. By shifting to an automated, continuous testing model, we are seeing up to 50% faster release cycles for updates and new features. Furthermore, using Cyara Pulse for real-time monitoring allows us to run synthetic interactions in our live production environment. This proactive approach ensures we catch system handoff failures or routing defects before they ever impact the end-user.
Financial Services
Proactive Monitoring
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
Continuously tracks live customer journeys and alerts teams to bugs or audio issues before customers complain
What do you dislike about the product?
Navigating the platform and setting up advanced configurations requires dedicated training and significant technical time.
What problems is the product solving and how is that benefiting you?
Speeds up design and test creation without requiring complex programming or manual script writing.