Sold by: Cyara
Deployed on AWS
Cyara simulates real customer interactions and engages with you just as a customer would. This enables us to assure your systems are performing as designed.
4.7
Overview
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed.
The Cyara Automated CX Assurance Platform enables organizations to:
- Enable Agile and DevOps methodologies
- Reduce defects and unplanned work
- Provide flawless, defect-free customer experiences
The Cyara Automated CX Assurance Platform includes Cyara Velocity, Cyara Cruncher, Cyara Voice Assure, Cyara Pulse, Cyara Botium AI, Cyara ResolveAX and Cyara CentraCX and supports CX development and operations with the ability to:
- Automatically document existing IVRs and create models of your current call flows
- Automate functional and regression testing
- Run load and performance tests to assure your systems perform at scale
- Monitor your CX from the customer's and agent's perspective, ensuring that your applications are performing as designed.
- Automate proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution.
- Proactively and easily gather and understand the voice of customers across voice, digital and conversational AI channels.
To tailor a solution for your unique requirements, contact awspartner@cyara.com to discuss a private offer.
Highlights
- Accelerate time to market with development cycles that are 40%-70% shorter
- Reduce testing time by 80%
- Improve quality with increased test coverage by 800%
Details
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Cyara Platform | Automated CX Assurance Platform (Velocity, Cruncher, Pulse) | $10,500.00 |
Vendor refund policy
Cyara charges and collects in advance for use of the Service. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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10
In Contact Center
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10
In Observability, Monitoring and Observability
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100
In Testing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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Positive reviews
Mixed reviews
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AI generated from product descriptions
Automated Testing and Regression Testing
Automates functional and regression testing across customer experience systems to identify defects and ensure consistent performance.
Load and Performance Testing
Runs load and performance tests to assure systems perform at scale under various customer interaction volumes.
Real-time Monitoring and Issue Detection
Monitors customer experience from customer and agent perspectives with real-time issue identification for faster troubleshooting and resolution.
IVR Documentation and Call Flow Modeling
Automatically documents existing IVRs and creates models of current call flows for analysis and optimization.
Multi-channel Voice of Customer Analysis
Gathers and analyzes voice of customers across voice, digital, and conversational AI channels to understand customer feedback and sentiment.
End-to-End Performance Monitoring
Continuous monitoring of the complete communication chain capturing agent feedback, softphone events, softphone logs and environmental data to detect change impacts in real-time and control service quality.
Synthetic Testing and Load Testing
Generation of real calls to validate customer experience and perform load testing to prove performance at predicted peaks, including heartbeat testing for continuous validation of actual customer and agent experience.
Real-Time Performance Visibility
Aggregation of data from every call, agent feedback, and integrated systems to provide real-time performance visibility with audio quality metrics and trend comparison over time.
Low-Code Deployment Architecture
Browser extension-based data collection mechanism enabling agent issue reporting and alerting without requiring extensive code deployment.
Generative AI-Driven Test Automation
AI Blueprint technology that autonomously navigates applications and generates thousands of test scripts within minutes, adapting to application changes without requiring manual maintenance.
Multi-Platform Application Testing
Support for testing websites, web-based applications, mobile applications, and platform-based applications including Salesforce and ServiceNow through autonomous and scripted approaches.
Self-Healing Test Automation
Machine learning-assisted test creation with fallback accessors that automatically adapt during test execution and self-healing capabilities to reduce test maintenance overhead.
Comprehensive API and Microservices Testing
Drag-and-drop test design for API-based functionality testing, with IDE support for advanced microservices, database, IoT, and multi-level dataset testing scenarios.
Parallel Test Execution with CI/CD Integration
Automatic test node scaling for massively parallel test execution with cross-browser capabilities, supporting data-driven scenarios triggered on-demand, on schedule, or via CI/CD pipeline integration.
Validated by AWS Marketplace
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GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
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Customer reviews
Pablo C.
Proactive, Automated CX Assurance Across Voice, Digital, and AI Channels
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
What I like best about Cyara Platform is that it helps organizations test and monitor customer experience journeys before issues affect real customers. For contact centers and customer-facing channels, small failures in IVR flows, routing, chatbots, voice quality, or digital interactions can create a bad customer experience very quickly. Cyara is useful because it gives teams a more proactive way to validate that those journeys are working as expected.
I especially like that Cyara supports automated CX assurance across multiple channels, including voice, digital, messaging, and conversational AI. This is valuable because customer journeys are rarely limited to one system or one touchpoint. A customer may start in an IVR, move to SMS or chat, and then need an agent or follow-up process. Having a platform focused on testing and monitoring those experiences end-to-end is a major benefit.
Another strong point is that Cyara helps reduce reliance on manual testing. Instead of teams manually calling numbers, checking IVR paths, testing routing logic, or validating chatbot behavior one scenario at a time, Cyara can support a more repeatable and scalable testing approach. That helps teams catch defects earlier, monitor production journeys, and improve confidence before making changes to customer-facing systems.
Overall, the best part of Cyara Platform is that it turns CX quality into something that can be tested, monitored, and managed continuously rather than only discovered after customers complain.
I especially like that Cyara supports automated CX assurance across multiple channels, including voice, digital, messaging, and conversational AI. This is valuable because customer journeys are rarely limited to one system or one touchpoint. A customer may start in an IVR, move to SMS or chat, and then need an agent or follow-up process. Having a platform focused on testing and monitoring those experiences end-to-end is a major benefit.
Another strong point is that Cyara helps reduce reliance on manual testing. Instead of teams manually calling numbers, checking IVR paths, testing routing logic, or validating chatbot behavior one scenario at a time, Cyara can support a more repeatable and scalable testing approach. That helps teams catch defects earlier, monitor production journeys, and improve confidence before making changes to customer-facing systems.
Overall, the best part of Cyara Platform is that it turns CX quality into something that can be tested, monitored, and managed continuously rather than only discovered after customers complain.
What do you dislike about the product?
What I dislike about Cyara Platform is that it can require a meaningful amount of planning and setup before teams get the full value from it. The platform is powerful for automated CX testing and monitoring, but the organization still needs to define the right customer journeys, test scenarios, success criteria, environments, alerts, and ownership model.
For teams that are used to manual testing, there can also be a learning curve. Creating useful test cases for IVR flows, routing logic, chatbots, voice quality, or digital journeys requires both platform knowledge and a clear understanding of the customer experience being tested.
Another area for improvement is that results and alerts need to be tuned carefully so they are actionable. If monitoring is too broad or scenarios are not designed well, teams may receive noise instead of clear signals. The platform works best when tests are aligned with real business-critical journeys, not just generic coverage.
Overall, I think Cyara Platform is very valuable, but it is not a simple plug-and-play tool. It requires thoughtful implementation, maintenance, and cross-functional ownership between QA, contact center, CX, operations, and technology teams.
For teams that are used to manual testing, there can also be a learning curve. Creating useful test cases for IVR flows, routing logic, chatbots, voice quality, or digital journeys requires both platform knowledge and a clear understanding of the customer experience being tested.
Another area for improvement is that results and alerts need to be tuned carefully so they are actionable. If monitoring is too broad or scenarios are not designed well, teams may receive noise instead of clear signals. The platform works best when tests are aligned with real business-critical journeys, not just generic coverage.
Overall, I think Cyara Platform is very valuable, but it is not a simple plug-and-play tool. It requires thoughtful implementation, maintenance, and cross-functional ownership between QA, contact center, CX, operations, and technology teams.
What problems is the product solving and how is that benefiting you?
Cyara Platform helps solve the problem of validating and monitoring customer experience journeys before issues impact real customers. In contact center and customer-facing environments, problems with IVR flows, call routing, voice quality, chatbots, digital channels, or conversational AI can quickly lead to customer frustration, missed interactions, and operational inefficiency.
The main benefit is that Cyara gives teams a more proactive way to test and monitor these journeys. Instead of relying only on manual testing or waiting for customers to report issues, teams can use automated testing and monitoring to identify problems earlier.
It also helps improve confidence when changes are made to customer-facing systems. For example, if an organization updates an IVR menu, routing logic, chatbot flow, or contact center configuration, Cyara can help validate that critical journeys still work as expected. This reduces risk during releases and helps prevent avoidable customer-impacting defects.
Another benefit is better operational visibility. Cyara helps teams understand whether important customer paths are functioning correctly across voice, digital, messaging, and conversational AI channels. This makes it easier for QA, CX, contact center, and technology teams to focus on the journeys that matter most.
Overall, Cyara Platform benefits us by reducing manual testing effort, improving release confidence, catching CX issues earlier, and helping protect the quality of customer interactions across key communication channels.
The main benefit is that Cyara gives teams a more proactive way to test and monitor these journeys. Instead of relying only on manual testing or waiting for customers to report issues, teams can use automated testing and monitoring to identify problems earlier.
It also helps improve confidence when changes are made to customer-facing systems. For example, if an organization updates an IVR menu, routing logic, chatbot flow, or contact center configuration, Cyara can help validate that critical journeys still work as expected. This reduces risk during releases and helps prevent avoidable customer-impacting defects.
Another benefit is better operational visibility. Cyara helps teams understand whether important customer paths are functioning correctly across voice, digital, messaging, and conversational AI channels. This makes it easier for QA, CX, contact center, and technology teams to focus on the journeys that matter most.
Overall, Cyara Platform benefits us by reducing manual testing effort, improving release confidence, catching CX issues earlier, and helping protect the quality of customer interactions across key communication channels.
Devbrat Nanda
Automation for IVR testing has saved time and simplifies creating test scripts in plain language
Reviewed on Jan 22, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Cyara Platform is testing and sanity testing. Whenever we require performing testing based upon the understanding of each user story, we start building the test script by using Cyara Platform and run it accordingly.
What is most valuable?
Cyara Platform offers excellent features that include saving time multiplication, and it is quite user-friendly and very easy to understand the test cases whenever someone is not aware of the application.
The user interface of Cyara Platform makes it easy for new users to understand and work with test cases. When we are creating a test scenario for any user story, we can straightaway write in simple English language such as validate that functionality by providing the username and password. Then we provide various utterances, and based upon that, we start preparing the cases and run it accordingly.
Cyara Platform has positively impacted my organization in terms of IVR automation; it helped us significantly in terms of saving time and billing.
Regarding the time saved and other specific outcomes I have seen from using Cyara Platform for IVR automation, when we perform manual testing in IVR, it takes time along with multiple manpower. When it comes to automation, it straightaway cuts the manpower and by minimal resources, we can execute it.
What needs improvement?
I could suggest how Cyara Platform can be improved, but I could not find any areas of improvement at this time. If any emerge, I will surely provide my feedback. There are no needed improvements at this moment, maybe something small or even a wish-list feature.
For how long have I used the solution?
I have been working with Cyara Platform for three years.
What do I think about the stability of the solution?
Cyara Platform is stable.
What was our ROI?
I have seen a return on investment with Cyara Platform. As I mentioned earlier, it is money saved and time saved. It is always present with Cyara Platform, so it represents a better investment in terms of improving the automation terminology in IVR.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing, setup cost, and licensing details; my manager is well aware of these things. I am responsible for the technical aspect.
Which other solutions did I evaluate?
Before choosing Cyara Platform, I did not evaluate other options.
What other advice do I have?
I gave this review a rating of 8.
Gaurav R.
Very good tool for CX automation and IVR testing
Reviewed on Jan 19, 2026
Review provided by G2
What do you like best about the product?
I am working as IT Consultant and many of my clients have big contact centers. Before Cyara, we were doing manual testing for IVR which was taking too much time and many bugs were going to production. Now, Cyara Velocity makes everything automated. I like that it can simulate thousands of calls to check if the routing is working or not. Also, the Botium feature is very good for testing our AI chatbots; it finds the "broken" intents very quickly. It gives us a lot of confidence before any big release.
What do you dislike about the product?
One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases properly. Sometimes, the user interface (UI) is a bit slow when we are uploading very large datasets for the training. Also, the pricing is on the higher side, so it is mostly for big enterprise clients only.
What problems is the product solving and how is that benefiting you?
The main problem was manual testing of complex customer journeys. My clients were losing money because customers were getting dropped calls. Cyara helps us to find these issues in minutes. For one client, we reduced the testing time by 60% and now they can deploy updates every week instead of every month. It makes my job as a consultant very easy because I can show real ROI to the management.
Rajiv S.
Best tool for testing our Chatbots and NLP models
Reviewed on Jan 12, 2026
Review provided by G2
What do you like best about the product?
in my ML work Cyara Botium is very helpful for testing NLP models . i like the confusion matrix and intent accuracy reports most . it helps me find exactly where my bot is failing . the automation for regression testing saves me so much manual efforts every single day.
What do you dislike about the product?
the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large datasets for training .
What problems is the product solving and how is that benefiting you?
Cyara solves the problem of manual chatbot testing. It identifies "broken" intents before we go live. This benefits me by improving our model accuracy by 30%. Now my team spends less time on fixing bugs and more time on improving the actual machine learning logic and data.
Mohammad S.
Excellent and reliable IVR testing
Reviewed on Aug 08, 2025
Review provided by G2
What do you like best about the product?
Cyara has been a game-changer for our testing process. The reporting dashboard is incredibly easy to follow, and the system itself is intuitive, our team was able to spin up new test campaigns quickly, especially using the crawler. Implementation took some time, but it was well-structured, and our engineers picked it up fast.
What truly sets Cyara apart is their support team. They’re responsive, knowledgeable, and went the extra mile to ensure we were using best practices when setting up our testing scenarios. We now run campaigns daily, with some tests repeating hourly. Cyara has helped us maintain a high level of quality and confidence in our systems.
What truly sets Cyara apart is their support team. They’re responsive, knowledgeable, and went the extra mile to ensure we were using best practices when setting up our testing scenarios. We now run campaigns daily, with some tests repeating hourly. Cyara has helped us maintain a high level of quality and confidence in our systems.
What do you dislike about the product?
I hate that they shutdown their mobile app.
What problems is the product solving and how is that benefiting you?
ensuring all of our major inbound lines are running fine without issues and regularly testing and confirming all our internal IVRs.