Deployed on AWS
Cyara Agentic CX Trust Platform (formerly Automated CX Assurance Platform) is the independent trust layer for customer experience. Test every AI agent, journey and load profile before launch. Monitor every path to your agents 24/7. Observe every live conversation for quality and compliance. Proof before launch. Vigilance in production.
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Overview
Cyara Agentic CX Trust Platform (formerly Cyara Automated CX Assurance Platform) is the independent trust layer for customer experience.
AI agents now sit on top of IVR, voice, digital channels, CCaaS platforms, carriers and human agents, and they keep changing after launch. A 99% eval score at a million conversations a month still means 10,000 failed conversations. Cyara proves the whole journey before launch and keeps watching it in production. More than 450 enterprises rely on Cyara to assure 350M+ customer journeys a year.
TEST: proof before launch
- Botium with AI Trust: Real-World AI Agent Testing for Amazon Lex bots and other GenAI agents, covering personas, edge cases and misuse, plus AI Trust Compliance and Bias testing and hallucination checks
- Velocity: End-to-End Journey Testing, including IVR discovery and regression automation
- Cruncher: Load and Performance Testing at true peak volume
MONITOR: every path to your agents, 24/7 (synthetic interactions)
- Pulse 360: End-to-End Journey Monitoring across Amazon Connect, Amazon Lex and integrated AWS services
- Voice Assure: Carrier and Call Quality Monitoring across 430+ carriers in 145+ countries
- Number Trust: Caller ID Monitoring, including spam-flagging of outbound calls
OBSERVE: every live conversation (real customer conversations)
- Cyara AI Trust Observability: AI Agent Observability that scores live conversations for quality, compliance, hallucination and misuse with turn-level evidence
- CyaraRTC and ResolveAX: Human Agent Observability for connectivity, audio and device conditions, including WebRTC applications
LEARNING LOOP Every failure found in production becomes a test that must pass before the next release.
WHAT YOU CAN ACHIEVE
- Accelerate pilot to production: launch AI agents and CCaaS migrations with evidence they are ready for real customers, not demo conditions. Customers report 85% earlier issue detection and 75% less time in testing cycles.
- Reduce the cost of journey failures: find and fix failures earlier, and never pay for the same failure twice. Customers report up to 70% faster development cycles, up to 90% less downtime, up to 75% fewer call failures and up to 93% less time on agent technical issues.
- Mitigate regulatory and brand risk: independent, auditable proof of how AI agents represent your business before and after launch, with 100% of live AI conversations scored.
WHO IT IS FOR Enterprises deploying customer-facing AI agents, moving AI agents from pilot into production, migrating contact centers to Amazon Connect, or running complex omnichannel journeys across IVR, voice, digital, AI agents and human agents. Especially valuable in regulated industries such as financial services, healthcare, telecom and technology.
WHY CYARA
- Independent: no vendor should be the judge of its own AI. Cyara validates against your policies across 60+ AI agent platforms and every major CCaaS platform, so when your AI vendor changes, your trust standard does not.
- Whole journey: tests run in real-world conditions, with real voices, accents, noise and load, across carriers, IVR, handoffs and human agents, where AI agents often fail in the seams.
- Regulation-mapped: versioned compliance scorecards for every AI interaction (EU AI Act, HIPAA, GDPR, PCI DSS).
- Enterprise scale and secure by design: SOC 2 Type II and ISO 27001, with support for HIPAA, GDPR and PCI DSS requirements.
BUILT FOR AWS SaaS deployed on AWS, with the Amazon Connect Service Ready designation. Cyara has assured 50+ Amazon Connect migrations, with customer-reported testing time down up to 80% and up to 800% more automated coverage. Cyara works with Amazon Connect, Amazon Lex and Amazon Bedrock, and enriches Amazon CloudWatch, AWS Lambda and Amazon Connect Insights with real-world CX data.
PROOF
- NAB: 87% fewer at-home agent IT issues across 4,000 remote agents on Amazon Connect
- Canada Life: almost 70% of testing time saved across 19 lines of business after moving to Amazon Connect
- TD Bank Group: regression time cut 75%, with load tests simulating up to 20,000 calls
GETTING STARTED Request a private offer through AWS Marketplace to tailor the platform to your contact center environment
Highlights
- TEST, proof before launch: Botium with Cyara AI Trust tests AI agents in real-world conditions for bias, compliance and hallucination; Velocity tests journeys end to end; Cruncher proves peak load, including Amazon Connect and Lex.
- MONITOR, detect outages before customers do: Pulse 360, Voice Assure and Number Trust check every path to your AI and human agents 24/7 across 430+ carriers in 145+ countries and every major CCaaS platform.
- OBSERVE, vigilance in live conversations: AI Trust Observability scores every live AI agent conversation for quality, compliance, hallucination and misuse with turn-level evidence. CyaraRTC and ResolveAX keep human agents connected.
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Deployed on AWS
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Cyara provides support to help customers get the most from the Cyara Agentic Platform. The following channels are available for assistance:
Support Portal Access the Cyara support portal at https://support.cyara.com/ to submit tickets, browse knowledge base articles, and track the status of open requests.
Email Support Contact the support team directly at support@cyara.com for technical questions, troubleshooting, and issue resolution.
For questions about AWS Marketplace subscriptions, private offers, or account-related inquiries, please reach out to awspartner@cyara.com .
Cyara support team assists with platform usage, integration troubleshooting, test configuration, and general product questions. If you need to request a refund or have billing concerns related to your AWS Marketplace subscription, please contact Cyara support or your AWS Marketplace representative for guidance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
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Positive reviews
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AI generated from product descriptions
Agentic AI Testing
Tests AI agents with AI agents to validate AI agent and hybrid journey performance across voice, chat, and digital channels before production deployment
Omnichannel Simulation and Testing
Simulates real customer interactions across voice, IVR, chat, and conversational AI channels with automated functional, regression, load, and performance testing capabilities
Real-time Production Observability
Monitors live customer journeys from customer and agent perspectives in real time, including AI agent hallucination, compliance violations, and misuse detection across omnichannel environments
AI Trust and Governance
Provides compliance and bias modules to govern GenAI-powered customer experience, with continuous monitoring for hallucinations, misuse, and security gaps in AI agent operations
Global Infrastructure and Carrier Coverage
Operates physical infrastructure in 145+ countries with monitoring coverage across 420+ carriers and 55+ AI agent vendors for comprehensive global customer journey assurance
End-to-End Performance Monitoring
Continuous monitoring of the complete communication chain including agent feedback, softphone events, softphone logs and environmental data with real-time detection of change impacts.
Synthetic Testing and Load Testing
Generation of real calls to validate customer experience and perform load testing to verify performance at predicted peak volumes.
Audio Quality and Network Performance Analysis
Continuous monitoring of network performance and audio quality with trend comparison over time and early issue detection.
Browser-Based Data Collection
Low-code deployment through browser extension for data collection, agent issue reporting and agent alerting capabilities.
Unified Performance Insights
Aggregation of data from every call, agent feedback and AWS systems to provide real-time performance visibility and optimization recommendations.
Generative AI-Driven Test Automation
AI Blueprint technology that autonomously navigates applications and generates thousands of test scripts within minutes, adapting to application changes without requiring manual maintenance.
Multi-Platform Application Testing
Support for testing websites, web-based applications, mobile applications, and platform-based applications including Salesforce and ServiceNow through autonomous and scripted approaches.
Self-Healing Test Automation
Machine learning-assisted test creation with fallback accessors that adapt during test execution and self-healing capabilities to reduce test maintenance overhead.
Comprehensive API and Microservices Testing
Drag-and-drop test design for API-based functionality testing, with IDE support for advanced microservices, database, IoT, and multi-level dataset testing scenarios.
Continuous Integration and Parallel Test Execution
Data-driven test execution triggered on-demand, on schedule, or via CI/CD pipeline integration, with automatic test node scaling for massively parallel execution and cross-browser capabilities.
Standard contract
No
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Customer reviews
Mauryio B.
Cyara’s Features Are Exceptionally Accessible
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
The best feature about Cyara is how accessible the features are
What do you dislike about the product?
My least favorite thing is that oftentimes, instead of assisting, it would just recommend Google or Safari outlets
What problems is the product solving and how is that benefiting you?
Since I work in IT/Tech/Dental, this feature helps me educate patients and be able to thoroughly explain treatment specifics
Louise T.
Fast, Easy Patient Outreach by Email and Text
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
I like how quickly and easily I can use Cyara Platform. I can reach more patients by email, and I use it to text and email about coinsurances and follow-ups. Setup was easy, and everything works great.
What do you dislike about the product?
I have no dislikes at this time.
What problems is the product solving and how is that benefiting you?
I can easily reach more patients by email.
Marina M.
Proactive Visibility and Continuous Improvements in Customer Experience
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
With the Cyara Platform, I can monitor, test, and track my team's metrics. This gives me complete and proactive visibility. With the tests, I validate the channels before the customer uses them; with monitoring, I ensure real-time stability; and I track the metrics to see continuous improvements. I can also make improvements in my process.
What do you dislike about the product?
There is nothing to complain about
What problems is the product solving and how is that benefiting you?
The Cyara Platform helps me in the CX area.
Airlines/Aviation
Automates Complex Customer Journey Testing and Cuts Manual QA Effort
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
its ability to automate complex customer journey testing and reduce manual quality assurance
What do you dislike about the product?
steep learning curve, slow user interface, complex initial setup
What problems is the product solving and how is that benefiting you?
lowers operational cost and a greater return on investment with an enhanced experience for employees
sahil R.
Powerful Chatbot & IVR Automation with Real-Time Monitoring
Reviewed on Oct 12, 2026
Review provided by G2
What do you like best about the product?
It’s a powerful platform that offers chatbot and IVR automation, real-time monitoring, and much more. Overall, it provides excellent quality and gives us confidence in our systems.
What do you dislike about the product?
It definitely has a learning curve, and the cost is also quite high.
What problems is the product solving and how is that benefiting you?
It has saved a lot of effort through automated chatbot testing and IVR. It helps me find issues within a few minutes, which in turn improves the customer journey.