Sold by: Orda Print Industries Ltd.
ORDA Digital Customer Communication Management (CCM) system is powered by Quadient Inspire Flex, which enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
Overview
ORDA Digital Customer Communication Management (CCM) system is based on Quadient Inspire Flex, which enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. With customer communications often serving as the only interaction that customers have with brands, it's critical to have a CCM solution that supports a connected customer experience across the complete journey lifecycle. Inspire Flex allows you to easily create human centric, omnichannel experiences at scale for delivery across SMS, email, web, and print channels. With omnichannel preview capability, delivery analytics, and automatic redelivery to the next best channel, communications are designed for maximum engagement and response.
Highlights
- ORDA Digital CMM for the Public Sector is a robust solution for creating and distributing personalized documents including digital forms, invoices, and report across multiple channels such as email, SMS, and direct mail. The service provides comprehensive support for public sector communication, encompassing reminders, updates, and regular reports. This service facilitates direct, two-way communication between residents and government organizations, enhancing engagement and satisfaction.
- Orda Digital Customer Experience Management provides end to end customer journey, addressing key stages like registration, information access, updates, and payments, ensuring a seamless, secure, and personalized experience Developing intuitive and accessible platforms for government applications and websites, improving usability and engagement. The service deliver personalized messages across email, SMS, and social platforms, tailored to client preferences, customized Reminders and Notifications
- Personalized Video Solutions, which include Dynamic, personalized video content tailored for each government client, delivering relevant information based on individual profiles with the option to use embed interactive elements within videos, such as action buttons, allowing clients to complete actions directly within the video experience.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Basic Package | 5 digital forms (up to 30 data fields each). 10 customized PDF documents. Up to 10,000 email or SMS messages. 3-year option: Full setup and message distribution in the first year, and message distribution for two additional years (one-time setup). | $250,998.04 |
Regular Package | 10 digital forms (up to 30 data fields each). 20 customized PDF documents. Up to 100,000 email or SMS messages. 3-year option: Full setup and message distribution in the first year, and message distribution for two additional years (one-time setup). | $513,130.80 |
Advanced Package | 50 digital forms (up to 30 data fields each). 100 customized PDF documents. Up to 1,000,000 email or SMS messages. 3-year option: Full setup and message distribution in the first year, and message distribution for two additional years (one-time setup). | $2,635,000.00 |
Dimensions summary
You choose from three fixed packages that scale by capacity. Each package sets limits on digital forms, customized PDF documents, and email or SMS messages. The Basic Package covers the smallest volumes, the Regular Package covers a mid-range, and the Advanced Package covers the largest volumes. Every package uses a contract with a 3-year option. That option includes full setup and message distribution in the first year, plus message distribution for two more years, with setup charged once. Pick the package matching your form count, document count, and message volume.
Top-of-mind questions for buyers
Each package caps total email or SMS messages sent: 10,000, 100,000, or 1,000,000 depending on your package. Each individual message counts toward that cap, so an email and an SMS each count as one message. The distribution platform sends messages according to your recipient list and routing rules.
You pay for setup once. In the first year, you get full setup plus message distribution. In each of the two following years, you get message distribution only. Setup is not repeated. This applies the same way across the Basic, Regular, and Advanced packages.
All three limits apply at once within a package. Pick the package that meets your highest requirement across form count, document count, and message volume. If your message volume fits Basic but you need more forms, you move up to match the larger form allowance.
www.orda.co.il
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Support
Vendor support
Our Professional Services include Secure identity verification, ensuring compliance and data protection, with Quadient tools supporting regulated interactions, a streamlined solution for capturing digital consent, enhancing compliance and facilitating client approvals, a seamless digital onboarding process, guiding clients through initial registration and data collection, a real-time tool allowing clients to update address information, maintaining accurate records and service continuity. https://www.orda.co.il/contact info@orda.co.il
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