Chatbot Content Curation Service

Personalized and unique customer service. With our curation team by your side, you will receive dedicated support at all stages of the process, whether it is research, data collection and analysis, product monitoring or sharing relevant materials. This will add value to your brand and improve your customers’ relationship.

Our curation service includes:

1. Conversational flow analysis: We regularly analyze and test interactions, eliminating unnecessary information or gaps that may cause confusion in your customers, thereby increasing the chatbot’s productivity and enhancing user experience.
2. Efficacy Research: By collecting feedback from users, our curation team evaluates the percentage of resolved, partially resolved and unresolved responses. After the analysis, we can implement strategies to improve content and customer satisfaction.
3. NLU (Natural Language Understanding) Monitoring: We study and map the intentions and entities behind users' messages and commands to ensure that the cognitive assistant responds in a secure and accurate manner with NLU.
4. Innovation and customization of content: Our curation team keeps the content updated and customized, aiding in the discovery and creation of new materials aligned with the objectives of your business.
5. Support and maintenance: We carefully observe the continuous operation of the platform and chatbot to ensure they remain operational and free from failures. Our team closely monitors all technical aspects and conducts regular tests to identify and resolve any inconsistencies that may arise, addressing demands promptly.

Become part of this revolution with the Extremers Curator team. We are ready to provide an innovative, confident, and stable experience for your company and its users, ensuring optimal performance in searches, analyses, monitoring, and sharing in a customized way for your cognitive assistant!