Sold by: TAO Trees AI, Inc.
Deployed on AWS
TrueClaim scores auto insurance claims for fraud risk, prioritizes investigations and provides a traceable decision path behind every result. Its transparent, reviewable outputs support insurers AI governance and audit-readiness efforts, including capabilities relevant to the NAIC Model Bulletin and the EU AI Act. TrueClaim connects through API or batch workflows, enabling claims, SIU, compliance and audit teams to act without replacing core systems.
Overview
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TrueClaim Auto Claims Fraud Detection Demo
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Product video
Getting Started
New subscribers begin with a proof-of-concept (PoC) evaluation on AWS Marketplace. After subscribing, complete the TrueClaim onboarding form to initiate tenant provisioning. PoC access is typically granted within 1-3 business days. TAO Trees scopes your evaluation data, success criteria, and claims schema requirements during onboarding.
Minimum prerequisites: Active AWS Marketplace subscription to TrueClaim, completion of SaaS onboarding, modern browser for HTTPS console access, and agreed claims data (CSV or API payload schema confirmed at intake). Production deployment is scoped in a private offer after a successful PoC.
Support Channels
Standard support: Email support@taotrees.ai , Monday to Friday, 09:00 to 17:00 Europe/Dublin. Response targets: SEV-1 (outage) same business day; SEV-2 (major feature impaired) same business day, fix within 2-3 days; SEV-3 (questions, non-blocking) next business day. SEV-1 escalation outside hours may be arranged under an enterprise support addendum.
Unresolved issues escalate to platform engineering, then to AWS Marketplace support for entitlement or billing matters. For refund requests, contact support@taotrees.ai with your AWS account ID and TrueClaim customer ID.
FAQ
What counts as one scored claim? A single claim record TrueClaim evaluates and returns a risk score for. Each claim submitted via API or batch counts once. The subscription includes 5,000 evaluations per month before overage applies.
What if I score more than 5,000 claims in a month? Claims above 5,000 bill through the ClaimsScored metered dimension. Only the extra claims are metered. Scoring does not stop when you pass the soft usage ceiling.
Does the subscription include model training? Initial model training and deployment are not included. Quarterly retraining is included and is not separately metered. Only claim scoring above the monthly included volume adds to your cost.
Highlights
- Explainable fraud-risk scoring for auto insurance claims. TrueClaim returns a fraud probability, red/amber/green review band, structured reason codes, and the model decision path for every claim - giving adjusters and SIU teams transparent, auditable results to prioritize investigations. Quantitative accuracy, false-positive reduction, and ROI metrics are validated during a guided proof-of-concept on your data.
- Traceable results for AI governance and audit readiness. TrueClaim preserves the model version, timestamp, inputs, reviewer action, and outcome history for each scored claim, supporting reproducibility and oversight relevant to the NAIC Model Bulletin and, where applicable, the EU AI Act. Every decision path is recorded so compliance and risk teams can reconstruct how a score was produced.
- Integrates with existing claims workflows through real-time APIs or batch processing without replacing core systems. TrueClaim supports the full model lifecycle from data validation and model comparison through controlled deployment, performance monitoring, drift detection, and retraining from approved feedback. Start with a proof-of-concept evaluation on AWS Marketplace, then move to production deployment.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
TrueClaim Starter | TrueClaim Starter is the entry-level subscription for TrueClaim, an explainable AI-powered auto insurance claims fraud management system. It provides a 12-month subscription for one organization per AWS account, including fraud-risk scoring for up to 5,000 claims per month, explainable AI insights, and investigation support. Claims exceeding the monthly allowance are billed separately through the ClaimsScored metered usage dimension. A soft usage ceiling supports capacity planning and commercial oversight without interrupting claim scoring. Higher-volume packages, expanded capabilities, advanced integrations, and enterprise configurations are available through negotiated AWS Marketplace private offers. Contact TAO Trees AI to discuss alternative packages, onboarding requirements, and customized commercial terms. | $5,000.00 |
Dimensions summary
TrueClaim Starter is a single 12-month subscription covering one organization per AWS account. It includes fraud-risk scoring for up to 5,000 claims per month, plus explainable AI insights and investigation support. Pricing is a fixed contract commitment tied to that monthly claim allowance. If you exceed 5,000 claims in a month, the extra claims bill separately through the ClaimsScored metered usage dimension. A soft usage ceiling helps you plan capacity without pausing scoring. For higher volumes or custom terms, you negotiate a private offer with the vendor.
Top-of-mind questions for buyers
Each claim record you submit for scoring counts as one. TrueClaim ingests claim records through API or batch workflows from your existing claims systems. Every record it evaluates and assigns a risk score to draws down one unit from the monthly allowance.
Scoring continues without interruption. Claims above the 5,000 monthly allowance bill separately through the ClaimsScored metered usage dimension. A soft usage ceiling supports capacity planning and commercial oversight, but it does not stop claim scoring when you pass the included amount.
No. The TrueClaim Starter subscription covers one organization per AWS account for the 12-month term. For additional organizations, higher volumes, expanded capabilities, or custom configurations, you negotiate a private offer with the vendor.
www.taotrees.ai
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Vendor refund policy
TAO Trees AI, Inc.: TrueClaim contract fees are non-refundable after subscription activation and onboarding, except where required by law. Billing errors or disputes: contact https://www.taotrees.ai/contact within 30 days with your AWS account ID and subscription date. Cancel renewal via AWS Marketplace; access continues through the paid contract period.
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Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Getting Started
New subscribers begin with a proof-of-concept (PoC) evaluation on AWS Marketplace. After subscribing, complete the TrueClaim onboarding form to initiate tenant provisioning. PoC access is typically granted within 1-3 business days. During onboarding, TAO Trees scopes your evaluation data, success criteria, and claims schema requirements.
Minimum prerequisites for PoC:
- Active AWS account with an AWS Marketplace subscription to TrueClaim
- Completion of TrueClaim SaaS onboarding (registration and owner setup)
- Modern browser for HTTPS console access
- Claims data for evaluation as agreed (CSV or API payload shapes for motor claims features - schema confirmed during PoC intake)
Production deployment - including integrations, training lane setup in your AWS account, and go-live - is scoped in a private offer after a successful PoC.
Support Channels and Response Times
Standard support (included with PoC and default subscriptions): Email support@taotrees.ai during business hours, Monday-Friday, 09:00-17:00 Europe/Dublin time.
Target response times by severity:
- SEV-1 (production scoring or login outage): Same business day initial response; continuous effort until workaround or fix.
- SEV-2 (major feature impaired, workaround may exist): Same business day initial response; target fix or workaround within 2-3 business days.
- SEV-3 (questions, how-to, non-blocking defects): Next business day initial response; resolution scheduled per backlog.
Outside business hours, email is monitored on a best-effort basis. SEV-1 escalation outside standard hours may be arranged under an enterprise support addendum.
Escalation Path
Unresolved issues escalate from frontline support to platform engineering, then to AWS Marketplace support for entitlement or billing matters. When contacting support, include your AWS account ID, TrueClaim customer ID, and the approximate time of the incident.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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