Sold by: TipCo Automated Systems
Deployed on AWS
AI-powered EVA Phone empowers self-service application processing by automating routine phone inquiries. No more waiting on overburdened staff.
Overview
AI-powered EVA Phone empowers self-service application processing by automating routine phone inquiries. No more waiting on overburdened staff.
Highlights
- Productivity Boost efficiency by limiting time-consuming manual processes
- Accuracy Minimize human error and improve compliance using predefined rules
- Customer Service Focus on high-value activities that improve customer interactions
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
EVA Phone Agent | $1.00 |
Dimensions summary
This listing has one pricing dimension: the EVA Phone Agent, billed per host under a contract. Your cost scales with the number of agent hosts you deploy. Each host runs the AI-powered phone automation that handles routine inquiries and real-time voice translation. There are no separate tiers or usage add-ons to configure. To adjust capacity, you change the quantity of hosts under your contract term.
Top-of-mind questions for buyers
A host is one deployed instance of the EVA Phone Agent software. Each host runs the AI phone automation that handles routine inquiries and real-time voice translation. You are billed per host, so your cost tracks the number of agent hosts you run under your contract.
You scale by adjusting the number of EVA Phone Agent hosts under your contract. Adding hosts increases capacity to process more concurrent inquiries. Cost rises with each additional host you deploy. There are no separate usage tiers or per-call add-ons to configure.
Each host automates routine phone tasks. These include general agency information, case status checks, mailer and paperwork requests, document confirmation, contact and case changes, benefit card reports, and notice copies. It also provides real-time, two-way voice translation. All these functions run 24 hours a day, year-round.
www.tipcoautomatedsystems.com
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Vendor refund policy
Refund details will be determined per contract
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
EVA is supported during all operating hours and after hours via our technical support contact at support@thetipcogroup.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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