Sold by: Auraya Systems
Deployed on AWS
EVA is a Voice Biometric solution built on a secure, certified AWS SaaS foundation that delivers a seamless native integration with Amazon Connect. It revolutionalizes the way organisations verify customer identities and enhance security in Amazon Connect contact centers. This innovative technology eliminates the need for traditional authentication methods such as PINs, passwords, and other information, offering a frictionless and secure customer experience.
Overview
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EVA Agent Application
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The core functionality of EVA is designed to address the challenges associated with identity verification in IVR systems and agent conversations. It streamlines and secures the verification process, reducing the time-consuming and often irritating steps required from customers. EVA offers both active and passive verification methods to cater to different preferences and use cases.
In the IVR, EVA allows callers to access personalized self-service options simply by speaking to the system. This removes the need for customers to remember and input cumbersome authentication information, enhancing their experience while maintaining security.
For agent-assisted interactions, EVA provides a pre-verified call, ensuring that agents are dealing with legitimate customers from the start. Throughout the conversation, EVA continuously and passively verifies identity of the caller, further enhancing security and fraud prevention.
Built on a secure, certified AWS SaaS foundation, EVA delivers seamless, and native integration with Amazon Connect. Powered by Auraya's ArmorVox engine, EVA follows its secure design principles ensuring that it has been built to be biometrically secure while complying with the various regulatory compliance globally.
We support AWS Private Offers to facilitate custom requirements. If you require larger volume pricing tiers, please reach out to Auraya Sales via info@aurayasystems.com .
Highlights
- Transform your contact center experience by eliminating the frustration of traditional authentication methods like PINs and passwords. EVA utilizes advanced Voice Biometric technology to create a frictionless entry point into your Amazon Connect IVR, allowing customers to access personalized self-service options instantly simply by using their voice.
- Built on a secure, certified AWS SaaS foundation, EVA delivers seamless and native integration with Amazon Connect to ensure enterprise-grade protection. By replacing vulnerable knowledge-based questions with cutting-edge Voice Biometric identity verification, organizations can significantly reduce fraud risk while maintaining a scalable and compliant cloud architecture.
- Empower your agents with pre-verified calls and continuous verification that works silently in the background during live interactions. EVA revolutionizes Amazon Connect workflows by ensuring agents are dealing with legitimate customers from the very first second, reducing average handle times and enhancing overall security without interrupting the natural flow of conversation.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 Subscription with 80,000 Included Units per Month | A 12-month subscription to the service, including 80,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $115,200.00 |
Tier 2 Subscription with 100,000 Included Units per Month | A 12-month subscription to the service, including 100,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $132,000.00 |
Tier 3 Subscription with 250,000 Included Units per Month | A 12-month subscription to the service, including 250,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $300,000.00 |
Tier 4 Subscription with 500,000 Included Units per Month | A 12-month subscription to the service, including 500,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $540,000.00 |
Dimension | Cost/unit |
|---|---|
Overage charge for usage between 80,001 and 100,000 units. | $0.13 |
Overage charge for usage between 100,001 and 250,000 units. | $0.12 |
Overage charge for usage between 250,001 and 500,000 units. | $0.11 |
Overage charge for usage until 80,000 units. | $0.135 |
Volume discount overage charge for all usage beyond 500,000 units | $0.09 |
Dimensions summary
You buy this voice authentication service on a 12-month contract. Pick one of four subscription tiers based on your expected monthly volume. Each tier includes a set block of usage units credited at the start of every billing period: 80,000, 100,000, 250,000, or 500,000 units. If you use more than your included amount, overage charges apply. Overage rates step through usage bands: up to 80,000 units, 80,001 to 100,000, 100,001 to 250,000, 250,001 to 500,000, and a volume-discounted rate for all usage beyond 500,000 units. Higher usage bands are metered at their applicable tier rate.
Top-of-mind questions for buyers
A unit maps to a voice biometric transaction, such as verifying a caller's identity by comparing their speech to a stored voiceprint. Verification happens in the IVR or during agent conversations. Each authentication event consumes units, so higher call and verification volumes increase your monthly usage.
Overage charges apply only to usage beyond your included block. Rates step through usage bands: up to 80,000, 80,001 to 100,000, 100,001 to 250,000, 250,001 to 500,000, and a volume-discounted rate beyond 500,000. Each band is metered at its applicable tier rate, so extra usage is charged separately.
Your subscription tier sets a fixed monthly block of included units, credited at the start of each billing period. Usage within that block is covered by the subscription fee. Usage above it triggers overage charges at the applicable band rate. Both the subscription and any overages appear on the same bill.
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Support
Vendor support
Please reach out to info@aurayasystems.com for sales information, and support@aurayasystems.com for technical support.
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