Sold by: Auraya SystemsÂ
Deployed on AWS
EVA is a Voice Biometric solution built on a secure, certified AWS SaaS foundation that delivers a seamless native integration with Amazon Connect. It revolutionalizes the way organisations verify customer identities and enhance security in Amazon Connect contact centers. This innovative technology eliminates the need for traditional authentication methods such as PINs, passwords, and other information, offering a frictionless and secure customer experience.
Overview
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EVA Agent Application
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Product video
The core functionality of EVA is designed to address the challenges associated with identity verification in IVR systems and agent conversations. It streamlines and secures the verification process, reducing the time-consuming and often irritating steps required from customers. EVA offers both active and passive verification methods to cater to different preferences and use cases.
In the IVR, EVA allows callers to access personalized self-service options simply by speaking to the system. This removes the need for customers to remember and input cumbersome authentication information, enhancing their experience while maintaining security.
For agent-assisted interactions, EVA provides a pre-verified call, ensuring that agents are dealing with legitimate customers from the start. Throughout the conversation, EVA continuously and passively verifies identity of the caller, further enhancing security and fraud prevention.
Built on a secure, certified AWS SaaS foundation, EVA delivers seamless, and native integration with Amazon Connect. Powered by Auraya's ArmorVox engine, EVA follows its secure design principles ensuring that it has been built to be biometrically secure while complying with the various regulatory compliance globally.
We support AWS Private Offers to facilitate custom requirements. If you require larger volume pricing tiers, please reach out to Auraya Sales via info@aurayasystems.com .
Highlights
- Transform your contact center experience by eliminating the frustration of traditional authentication methods like PINs and passwords. EVA utilizes advanced Voice Biometric technology to create a frictionless entry point into your Amazon Connect IVR, allowing customers to access personalized self-service options instantly simply by using their voice.
- Built on a secure, certified AWS SaaS foundation, EVA delivers seamless and native integration with Amazon Connect to ensure enterprise-grade protection. By replacing vulnerable knowledge-based questions with cutting-edge Voice Biometric identity verification, organizations can significantly reduce fraud risk while maintaining a scalable and compliant cloud architecture.
- Empower your agents with pre-verified calls and continuous verification that works silently in the background during live interactions. EVA revolutionizes Amazon Connect workflows by ensuring agents are dealing with legitimate customers from the very first second, reducing average handle times and enhancing overall security without interrupting the natural flow of conversation.
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 Subscription with 80,000 Included Units per Month | A 12-month subscription to the service, including 80,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $115,200.00 |
Tier 2 Subscription with 100,000 Included Units per Month | A 12-month subscription to the service, including 100,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $132,000.00 |
Tier 3 Subscription with 250,000 Included Units per Month | A 12-month subscription to the service, including 250,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $300,000.00 |
Tier 4 Subscription with 500,000 Included Units per Month | A 12-month subscription to the service, including 500,000 usage units per month, credited at the start of each billing period. Additional usage is metered separately, and rates are based on the applicable tier. | $540,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Tier 2 Additional Usage | Overage charge for usage between 80,001 and 100,000 units. | $0.13 |
Tier 2 Additional Usage for Monthly Instalment Contracts | Overage charge for usage between 80,001 and 100,000 units for monthly instalment contract | $0.139 |
Tier 3 Additional Usage | Overage charge for usage between 100,001 and 250,000 units. | $0.12 |
Tier 3 Additional Usage for Monthly Instalment Contracts | Overage charge for usage between 100,001 and 250,000 units for monthly instalment contract | $0.129 |
Tier 4 Additional Usage | Overage charge for usage between 250,001 and 500,000 units. | $0.11 |
Tier 4 Additional Usage for Monthly Instalment Contracts | Overage charge for usage between 250,001 and 500,000 units for monthly instalment contract | $0.119 |
Tier 1 Additional Usage for Monthly Instalment Contracts | Overage charge for usage until 80,000 units for monthly instalment contract | $0.144 |
Tier 1 Additional Usage | Overage charge for usage until 80,000 units. | $0.135 |
Tier 5 Additional Usage | Volume discount overage charge for all usage beyond 500,000 units | $0.09 |
Vendor refund policy
The service can be cancelled at any time with no cancellation fee however all fees incurred prior to cancellation are non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Please reach out to info@aurayasystems.com for sales information, and support@aurayasystems.com for technical support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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