Sold by: ConnectGen, Inc
InstanceIQ brings simplicity and control to Amazon Connect with a unified admin dashboard that lets business users manage prompts, schedules, routing, and security - all in one place. Make fast, safe, and auditable changes without relying on complex tools or IT support. With InstanceIQ, you gain complete visibility, stronger security, and seamless efficiency. Transforming the way your contact center operates.
Overview
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InstanceIQ Simplified Amazon Connect Ops
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InstanceIQ Simplified Amazon Connect Ops
InstanceIQ brings simplicity, control, and confidence to Amazon Connect operations. It is a next-generation unified admin dashboard that empowers business users to manage every aspect of their contact center - prompts, schedules, routing, and security profiles - without relying on complex tools or IT intervention.
Designed for speed and safety, InstanceIQ enables fast, auditable, and reversible changes across instances, giving teams full visibility into what is changing and when. Every action is tracked, versioned, and compliant, ensuring operational integrity and governance at scale.
By consolidating critical administrative functions into one intuitive interface, InstanceIQ eliminates silos, reduces manual effort, and accelerates day-to-day operations. Built-in role-based access control and automated audit trails provide enterprise-grade security and accountability.
Seamlessly integrated with Amazon Connect, InstanceIQ enhances efficiency, improves visibility, and strengthens compliance - all while giving business users the freedom to manage change safely. In short, InstanceIQ transforms contact center administration into a fast, transparent, and secure experience - making it easier than ever to deliver exceptional customer engagement.
Highlights
- Unified Control Center Manage all aspects of your contact center - prompts, schedules, routing, and security from a single, intuitive dashboard. No more switching between tools or systems.
- Fast, Safe, and Auditable Changes Deploy configuration updates instantly with built-in version control, rollback options, and full audit trails - ensuring operational agility without compromising compliance.
- Enhanced Efficiency, Visibility, and Security Gain real-time insights, enforce role-based access, and maintain full visibility across instances - driving productivity and governance at scale.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
1 Month | Includes Admin, Audit, Backup and all core features | $150.00 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues.
For support, please email support@connectgenus.com or dial +1-571-665-8591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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