Sold by: ConnectGen, Inc
Deployed on AWS
InstanceIQ is a unified admin dashboard for Amazon Connect that lets business users manage prompts, schedules, routing, and security with auditable, reversible changes - no IT dependency required.
Overview
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InstanceIQ Simplified Amazon Connect Ops
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InstanceIQ Simplified Amazon Connect Ops
What Is InstanceIQ?
InstanceIQ by ConnectGen, Inc. is a unified administration dashboard purpose-built for Amazon Connect. It empowers business users to manage prompts, schedules, routing configurations, and security profiles from a single interface - eliminating the need to navigate the native Amazon Connect console's fragmented views or depend on IT teams for routine changes.
The Problem InstanceIQ Solves
Managing Amazon Connect natively means switching between multiple console pages, lacking cross-instance visibility, and having no built-in rollback for configuration mistakes. Teams often wait on IT or developers for simple changes like updating holiday schedules or adjusting routing rules. InstanceIQ removes these bottlenecks by consolidating administration into one intuitive dashboard with version control and instant rollback.
Key Capabilities
- Unified Control Center - Manage prompts, schedules, routing, and security profiles across multiple Amazon Connect instances from a single pane of glass
- Instant Configuration Deployment - Push changes across instances immediately with built-in version control and one-click rollback
- Full Audit Trails - Every action is tracked, timestamped, and attributed to a specific user for complete operational accountability
- Role-Based Access Control - Enforce granular permissions so team members only access and modify what they are authorized to change
- Cross-Instance Visibility - Monitor and manage configurations across all your Amazon Connect instances in real time
Use Case: Multi-Instance Retail Operations
Consider a retail organization operating multiple Amazon Connect instances across regions. When holiday hours change, administrators must update schedules, prompts, and routing rules across dozens of queues in each instance. With InstanceIQ, a business user can deploy these changes across all instances simultaneously, verify updates in real time, and roll back instantly if an error is detected - all without filing an IT ticket.
AWS Integration
InstanceIQ is built to work seamlessly within your AWS environment. It integrates directly with Amazon Connect for configuration management and leverages AWS IAM for authentication and access control. Audit logs can be directed to Amazon CloudWatch for centralized monitoring and alerting.
Governance and Compliance
InstanceIQ provides automated audit trails and version history for every configuration change. Role-based access control ensures only authorized personnel can modify sensitive settings like security profiles and routing rules. These capabilities support organizations working toward compliance with frameworks that require change management documentation and access governance.
Getting Started
To see InstanceIQ in action and understand how it fits your Amazon Connect environment, contact ConnectGen to schedule a personalized demo. Our team will walk you through the dashboard, demonstrate cross-instance management, and discuss deployment for your specific use case.
Visit us to book a live demo and explore how InstanceIQ can streamline your contact center operations.
Highlights
- Unified Control Center Manage all aspects of your contact center - prompts, schedules, routing, and security from a single, intuitive dashboard. No more switching between tools or systems.
- Fast, Safe, and Auditable Changes Deploy configuration updates instantly with built-in version control, rollback options, and full audit trails - ensuring operational agility without compromising compliance.
- Enhanced Efficiency, Visibility, and Security Gain real-time insights, enforce role-based access, and maintain full visibility across instances - driving productivity and governance at scale.
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
1 Month | This dimension grants one user access to InstanceIQ for one month, covering all core features including Admin, Audit, Backup, unified dashboard, version control, and role-based access control. Purchase one unit per person who needs to manage your Amazon Connect environment.
Estimation: ceil(users / 1) - one unit per user who requires InstanceIQ access.
Example: A contact center operations team of 12 administrators and business users needs 1 units for one month of full access. | $150.00 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact Support
For technical assistance, onboarding questions, or issue resolution, contact the ConnectGen support team:
- Email: support@connectgenus.com
- Phone: +1-571-665-8591
Refund Policy
Refunds are available upon opening a support ticket. The ConnectGen team will work with you to resolve any technical or training issues before processing a refund.
Getting Help
The support team can assist with product setup, configuration questions, troubleshooting, user access issues, and general guidance on using InstanceIQ with your Amazon Connect environment. To request a refund or escalate an issue, please contact support via email or phone with your account details and a description of the problem.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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