Sold by: ConnectGen, Inc
Deployed on AWS
CXBridge automates Genesys Cloud to Amazon Connect migrations by converting IVR flows, queues, routing, and agent configurations - reducing migration time and risk for enterprise contact centers.
Overview
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
CXBridge: Automated Genesys Cloud to Amazon Connect Migration
CXBridge by ConnectGenus is a cloud-based migration accelerator that automates the transition from Genesys Cloud contact center environments to Amazon Connect. Instead of manually rebuilding complex IVR flows, routing logic, and agent configurations - a process that is time-consuming and error-prone - CXBridge programmatically extracts, translates, and deploys your contact center assets into Amazon Connect.
What Gets Migrated
CXBridge converts the following Genesys Cloud components into their Amazon Connect equivalents:
- Contact Flows - IVR trees, menus, and self-service logic converted to Amazon Connect contact flows
- Routing Configurations - Skills-based routing rules translated to Amazon Connect routing profiles
- Queues and Agent Profiles - Queue definitions, agent skills, and profile mappings recreated in Connect
- Prompts and Audio - Voice prompts and media assets migrated and formatted for Connect
- Business Logic - Custom routing decisions and conditional logic preserved in the new environment
How It Works
CXBridge follows a structured migration workflow:
- Discovery and Extraction - The platform connects to your Genesys Cloud environment via API and extracts configuration data including flows, queues, routing rules, and agent profiles.
- Analysis and Mapping - CXBridge analyzes extracted components and maps each element to its Amazon Connect equivalent, identifying any items requiring manual review.
- Conversion and Validation - Genesys configurations are automatically translated into Amazon Connect-ready assets. The platform validates converted components for accuracy.
- Deployment - Converted assets are deployed into your Amazon Connect instance, ready for testing and go-live.
Key Benefits
- Faster Migration Timelines - Automation replaces weeks or months of manual flow rebuilding with accelerated conversion cycles
- Lower Engineering Costs - Reduce the professional services hours required to recreate contact center logic from scratch
- Minimized Operational Risk - Programmatic conversion reduces human error compared to manual rebuilds of complex routing logic
- Operational Continuity - Maintain your existing contact center workflows and customer experience during the transition to Amazon Connect
Who It Is For
CXBridge is designed for:
- Enterprise contact center teams modernizing from Genesys Cloud to Amazon Connect
- System integrators delivering migration projects for their clients
- IT leaders seeking to reduce the cost and complexity of platform transitions
Getting Started
To evaluate CXBridge for your migration project, contact ConnectGenus to schedule a migration readiness assessment. The team will review your Genesys Cloud environment scope and provide guidance on the migration path to Amazon Connect.
Built for Amazon Connect
CXBridge is purpose-built to output Amazon Connect-native components, ensuring that converted flows, queues, and routing configurations integrate seamlessly with Connect features including Amazon Lex, Lambda integrations, and Contact Lens analytics.
Highlights
- CXBridge automatically converts Genesys Cloud contact flows, IVR trees, routing configurations, queues, agent profiles, skills, prompts, and business logic into Amazon Connect-native components. Instead of manually rebuilding each element from scratch, the platform programmatically extracts your Genesys configuration via API and translates it into Connect-ready assets, preserving your existing customer experience workflows.
- Accelerate your migration timeline by replacing manual flow rebuilding with automated conversion. Traditional Genesys-to-Connect migrations require engineering teams to manually recreate every IVR path, routing rule, and queue configuration. CXBridge automates this translation process, reducing the professional services hours and engineering effort required to move your contact center to Amazon Connect.
- CXBridge validates converted components during the translation process, reducing the human errors that occur when complex routing logic and multi-branch IVR flows are manually rebuilt. The platform maps each Genesys element to its Amazon Connect equivalent systematically, helping ensure that your contact center operations maintain continuity throughout the migration to AWS.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
One Time Subscription Fee | One-time subscription fee includes the automated migration of your existing contact center in Genesys cloud to Amazon Connect and 30 hours of professional services. | $4,999.00 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
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Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Contact Support
ConnectGen provides support for CXBridge customers via the following channels:
- Email: support@connectgenus.com
- Phone: +1-571-665-8591
Refund Policy
Refunds are available upon opening a support ticket and working with the ConnectGenus support team to resolve any technical or training issues. If the issue cannot be resolved to your satisfaction, the team will process a refund.
Getting Help
For technical issues with CXBridge including migration errors, configuration questions, or platform access problems, contact the support team via email or phone. Please include your AWS account ID and a description of the issue for faster resolution.
To schedule a migration readiness assessment or request a product demonstration, reach out to the support team at the email address above.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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