Sold by: ConnectGen, Inc
Deployed on AWS
CXBridge is an automated migration platform that accelerates the transition from Genesys Cloud to Amazon Connect by converting IVR flows, routing configurations, queues, prompts, and contact center logic into Amazon Connect compatible components, significantly reducing migration time, cost, and operational risk.
Overview
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
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Migration from Genesys to Amazon Connect
CXBridge is a cloud based migration accelerator designed to simplify and automate the transition from Genesys Cloud contact center environments to Amazon Connect. Contact center migrations typically involve rebuilding complex IVR flows, routing logic, queues, agent configurations, and integrations, which can be time-consuming and error-prone when performed manually.
CXBridge streamlines this process by automatically analyzing and extracting configuration data from Genesys environments and translating it into Amazon Connect ready assets. The platform converts contact flows, routing rules, queues, agent profiles, skills, prompts, and business logic into their Amazon Connect equivalents, allowing organizations to recreate their existing contact center operations in the cloud with minimal manual effort.
The solution enables enterprises to accelerate cloud adoption while maintaining operational continuity. By automating the translation and deployment of contact center components, CXBridge helps organizations reduce migration timelines, lower engineering costs, and minimize the risks associated with complex platform transformations.
CXBridge is designed for enterprises, system integrators, and contact center teams that are modernizing their customer experience infrastructure and moving from legacy contact center platforms to a scalable, AI-powered cloud contact center built on Amazon Connect.
Highlights
- Automated Contact Center Migration
- Accelerated Cloud Adoption
- Reduced Migration Risk
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
One Time Subscription Fee | One-time subscription fee includes the automated migration of your existing contact center in Genesys cloud to Amazon Connect and 30 hours of professional services. | $4,999.00 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues.
For support, please email support@connectgenus.com or dial +1-571-665-8591
AWS infrastructure support
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