Overview
Our Basic Connect Deployment package encompasses a series of meticulously planned stages, starting with thorough discovery and analysis, followed by meticulous design and development, rigorous testing and user acceptance testing (UAT), seamless deployment, and post-launch production support. This comprehensive approach ensures a seamless and successful implementation of Amazon Connect tailored specifically to meet the unique needs of your business.
This includes: • Amazon Connect Core Configuration
• Instance creation in 1 AWS region
• Phone Number provision and porting assistance
• Set up data storage and streaming.
• Logging using CloudWatch
• Creation of up to 10 queues
• Creation of up to 10 routing profiles
• Quick Connects
• Security Profiles
• Agent Hierarchy
• Up to 5 contact flows with medium complexity
• Call Recording
• Onboarding of up to 200 agents
• SSO integration with SAML 2.0
• Standard Quicksight dashboard
• Creation of roadmap for future state of the contact center.
Highlights
- Quick and efficient deployment of a fully functional contact center.
- Guidance on Best Practices
- Customer Enablement