Sold by: VideoEngagerÂ
Accelerate your deployment of VideoEngager for Amazon Connect with expert implementation services. Our team ensures a seamless integration of secure video chat, CRM connectivity, and advanced analytics into your contact center. Optimize customer experiences and agent performance with tailored configuration, training, and support. Ideal for enterprises in healthcare, financial services, e-commerce, and more.
Overview
Maximize the value of VideoEngager for Amazon Connect with our professional services designed to streamline deployment, configuration, and operational readiness. Whether you're aiming to enhance remote support, offer virtual consultations, or personalize customer engagement at scale, our certified team delivers an end-to-end implementation that ensures your investment drives measurable results.
We begin with a discovery session to align VideoEngager capabilities with your business goals, followed by seamless Amazon Connect integration, CRM system linkage (Salesforce, Zendesk, etc.), and secure video configuration tailored to your security and compliance requirements. From live video chat to screen sharing and co-browsing, we ensure each feature is optimized to support your unique workflows.
Our services include customized UI/UX setup, intelligent routing design, compliance-ready video recording, and real-time analytics configuration. We provide agent and admin training to ensure adoption, performance tracking, and continuous improvement across customer experience metrics like First Call Resolution (FCR), Average Handle Time (AHT), CSAT, and NPS.
Backed by deep expertise in Amazon Connect, secure video platforms, and CRM integration, our implementation services minimize risk, reduce time-to-value, and lay the foundation for long-term success. Whether you're in e-commerce, healthcare, finance, or education, we help you unlock the full power of VideoEngager as a digital engagement layer that scales with your growth.
Highlights
- End-to-End Amazon Connect Integration: Rapidly implement VideoEngager within your Amazon Connect environment, ensuring secure video chat, screen sharing, and chat-to-video escalation work seamlessly across your contact center.
- CRM & Workflow Customization: Align VideoEngager with your existing CRMs like Salesforce or Zendesk and configure workflows that support intelligent routing, sentiment analysis, and real-time analytics to improve FCR and CSAT.
- Secure, Scalable Deployment & Training: Benefit from compliance-ready configurations (HIPAA, SOC 2, ISO 27001) and agent enablement services that ensure operational readiness and faster adoption across enterprise environments.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
For any inquiries regarding our services, please feel free to reach out to us via email at support@videoengager.com . Our Customer Care team is dedicated to enhancing your experience and is available 24/7 with live assistance, ensuring you receive the support you need, no matter the time or location. We're here to help!
Software associated with this service
VideoEngager for Amazon Connect
By VideoEngager
VideoEngager is a secure, real-time P2P video chat platform designed to enhance sales and support experiences within Amazon Connect. Trusted by financial institutions, healthcare providers, and enterprises, it escalates to live video calls, chat, screen sharing, co-browsing, without downloads or plugins. VideoEngager offers advanced video recording and retrieval, supports CRM integration, and offers analytics and dashboards to track engagement and optimize performance. The platform improves First Call Resolution, reduces Average Handle Time, and boosts CSAT and NPS scores. With fast deployment, VideoEngager is ideal for e-commerce, remote support, healthcare, education, and more. Deliver personalized, face-to-face service that builds trust and drives conversions right from your website or contact center.