Asante Cloud Fire AI Implementation: 311 Call Handling & SOP Ingestion

The Asante Implementation & Training Service is a professional services engagement designed to ensure your agency maximizes the value of the Asante Fire AI Platform from day one. Our team of fire-industry technology experts handles the technical heavy lifting, allowing your command staff to remain focused on operational readiness.

Training and implementation services like these may be eligible for funding under programs such as FEMA AFG and SAFER. Eligibility is determined by the grant program and the applicant.

Scope of Work Includes:

• SOP & Training Data Ingestion: We securely ingest and index your department’s specific Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOGs), and training manuals into your private AI Knowledge Base.
• Recruitment & Intake Configuration: Custom setup of AI-driven recruitment workflows on your Asante-hosted website to automate applicant tracking and volunteer intake.
• USWFS Transition Support: As federal wildland fire agencies transition to the U.S. Wildland Fire Service (USWFS), we can help organize your digital SOPs and department data so they are easier to share with federal partners.
• Command Staff & Personnel Training: Hands-on virtual workshops to train leadership on AI governance and ensure personnel are proficient with voice-activated knowledge retrieval.
• SaaS Optimization: Fine-tuning of AI agent "guardrails" to ensure all automated interactions remain strictly within department-defined administrative boundaries.

Deliverables:

• A fully trained, department-specific AI Knowledge Base.
• Launched and configured AWS-hosted fire department website.
• Documented AI Governance profile for the department.
• Completion of staff onboarding and "Train-the-Trainer" sessions.