Sold by: Fortinet Inc.
Deployed on AWS
The Fortinet FortiVoice-VM provides full PBX functionality in an easy to configure and deploy solution.
4.6
Overview
The FortiVoice Enterprise IP PBX voice solutions give you total call control and sophisticated communication features for excellent customer service and efficient employee collaboration. Powerful, affordable and simple, FortiVoice Enterprise systems deliver powerful features and value to offices with up to 10,000 phone users.FortiVoice phone systems include everything you need to handle calls professionally, control communication costs and stay connected everywhere.
Highlights
- Centralized voice solution Easy to install Full features such auto attendant, voicemail, call handling and call reporting included.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
OtherLinux 7.4.0
Deployed on AWS
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Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Additional details
Usage instructions
After deploying the instance, click on Manage in AWS Console to see the running instance and public DNS address to continue the configuration of the FortiVoice-VM. Connect to the secured Web UI via the public DNS address: https://<public DNS address>/admin. For any CLI configuration/settings, SSH is required to log into the CLI. Default login credentials are with a username of admin and the AWS Instance ID value as the password. For the full FortiVoice Administration Guide, please refer to Fortinet documentation: https://docs.fortinet.com/document/fortivoice-enterprise/7.4.0/fortivoice-phone-system-administration-guide/620116/introduction
Resources
Vendor resources
Support
Vendor support
support.fortinet.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Jonathan S.
Strengthening Rural Health Communications with FortiVoice
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community.
What do you dislike about the product?
While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical.
What problems is the product solving and how is that benefiting you?
FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes.
Waylon M.
Unified Communication
Reviewed on Aug 22, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences.
What do you dislike about the product?
I am not a big fan of its outdated User Interface.
What problems is the product solving and how is that benefiting you?
FortiVoice is helping our businesses to communicate more effectively, save money, protect our data, grow with our needs, and avoid downtime.
Matthew C.
Office Communication No Longer A Headache
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform.
What do you dislike about the product?
No discounts or incentives offered, though this could be based on my team size.
What problems is the product solving and how is that benefiting you?
For me a Fortvoice was a game changer for remote work setups. Hi was finally able to goodbye to limitations of legacy phone systems, Fortivoice opens doors to business calls, conferences, and chats from any location, smartphone or computer!!
Jeniffer M.
Easy to use and works well!
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program.
What do you dislike about the product?
I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints!
What problems is the product solving and how is that benefiting you?
FortiVoiceis what we use to speak with our drivers and it easily transitions with us from the office to home allowing us to work remote without issues. It's vital to our daily business.
Francis G.
One of the best Voice Call System
Reviewed on Aug 11, 2023
Review provided by G2
What do you like best about the product?
It is user friendly and no need to worry about missed call on the ext as I can use in my phone as well so, no chance of missing any important office calls, and it is very easy to use.
What do you dislike about the product?
Well so far, didn't find in issue, as we are just implementing stage so can't say about any disadvantages.
What problems is the product solving and how is that benefiting you?
It is solving our day to day communication issue which sometimes due to unavailibly of manager at desk at time of important discussion, so we need to call on mobile phone on personal no. so to take care of confidentiality FortiVoice is help that we can call on direct ex. on there mobile phone instead of personal number.